A&C Carpet Cleaning
About us
Serving the Jacksonville, FL area since 2006, A&C Carpet Cleaning and Restoration Inc is a family owned and operated, full service carpet cleaning and restoration company. We are so sure you will be satisfied with our services, that we guarantee it. A&C offers the highest quality residential and commercial carpet cleaning, carpet repair, tile and grout cleaning, water damage restoration, pressure washing, and upholstery, oriental rug, leather, mattress and pet urine odor cleaning as well. All of our team members are trained to deliver the most outstanding service experience ever. As for our technical knowledge, we are second to none. Our technicians are certified through the I.I.C.R.C. and follow the cleaning principles set forth in their guidelines. We have won the Angies List super service award annually.
Business highlights
Services we offer
Area Rugs, Carpet Cleaning, Carpet Repair, Leather, Mattresses, Oriental Rugs, Pet Damage, Pet Odor, Shower Tile, Spot Removal, Tile & Grout, Upholstery, Water Damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 10% | ||
| 3% | ||
| 2% | ||
| 1% |
A&C a message with a question concerning a job using one of Angie's Deals via Angie's messaging, requesting the soonest time available. They were able to schedule a a.m. appt. on Sat., Jan. 2, which we coordinated with the tenants and the tech met my husband at the rental. The job went smoothly and Monday A&C followed up to see if we were satisified. Since I have not been to the rental (and did not want to disturb them) I checked with one of the tenants who said it looked great.
"I am so glad you were please with everything, we do try to meet every expectation."
"Thank you for allowing us into your home to clean your carpets."
"I am so glad we were happy with the service. If we can be of service in the future, please let us know."
No one ever showed up at my house.
At approx. 10:45am, I get a phone call from the dispatch person who told me that the tech that was supposed to come "had an emergency" and that they had to send another tech who was already on another job to take care of me and that she "imagined" he might be at my house at around 11:30. I told her someone was not being truthful and that I preferred not to do business with A&C and I was disappointed because I only use Angie's list for services and this was the first time in awhile that I have not gotten good service.
So if A&C actually shows up after they call and say they will be at your house "in 15 minutes", I "imagine" they may do a good job unless they can't come because they have an "emergency" but I will never know for sure.
"We did have scheduling issues that day, due to a technician having an emergency and leaving unexpectedly. The other technician was rerouted to a different job, because he was unaware of the emergency. We did call to see if we could be a little late because of unforeseen circumstances, and I am sorry that you did not want us to come. As per our conversation, we do pride ourselves on quality and customer service as that is the reason you were having us come out again as we cleaned your residence prior. I am sorry that we were not able to meet your expectations due to an unexpected emergency."
I called About Floors n More (a company also recommended on Angie's List) and asked if all of this was true; they said that they do use A&C as an agent to do cleaning but denied that their warranty on my carpeting was subject to the cleaning requirement and that they do not support the claims of A&C.
I would certainly not use the service of A&C and told the About Floors n More person that this situation also reflects poorly on them.
"I am sorry you are upset that we sent a letter and a follow up call, we did not intend to disturb you. Below if the information provided directly through the carpet manufacturer regarding the warranty. And this is the link to the warranty brochure, https://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure.pdf Maintain your carpet according to Mohawk re- quirements in the section of this brochure labeled “Carpet Care and Guidelines”, including having a minimum of one (1) professional cleaning every 18 months using cleaning products, equipment, systems and services specifi ed/certi- fi ed with the Carpet and Rug Institute Seal of Approval. (Visit www.carpet-rug.org for a complete list of certifi ed products.) You must show proof of cleanings in the form of a bill, invoice, or statement for cleaning services."
When I spoke with the owner she suggested an inspector come look at it. It costs $250, but if it were my fault I would have to pay him. I told her there was no way I was agreeing to potentially pay this person, that I'm looking at bleached fabric on the cushions and a mess they have created on the body of the couch, "brown-out". She came out to look at it upon my request, however, she just kept insisting there was nothing in the ingredients used that would cause the bleach. I explained if it were not the ingredients then it was their technique. It was obvious to me the feather pillows were so saturated in their cleaning process that the water drained, pooled and discolored the fabric. Perhaps it was whatever the feathers were cleaned with. The only bleached out discoloration was on the feather pillows. (and where they drained during the drying process) The body of the sofa contained all of the original spots plus the brown-out which they said was caused from excessive moisture. I've never had a sofa cleaned that you could not sit on after two days because it's still wet. She suggested at her visit, because I said it had a bleach/chlorine smell, that we had caused it from pool water. I explained I had adult children, we don't sit on the furniture with wet swimsuits, we rarely use our pool...but where are the marks in the seats if that were the case. That made no sense to me. How could we possibly get that much chlorine absorbed into the feathers of the cushions and at the same time not get any chlorinated water on the seat cushions. Or on the adjacent sofa and chair which have been cleaned, or on the sofa in our bonus room which as been cleaned or any bedspread, just the three BACK cushions!.
Guess what the conclusion on the report says: "affected cushions in Mrs. Turnage's home exhibit chlorine damage. Since the cleaning agent used does not contain chlorine of any kind, the chlorine came from a source onsite. More than likely the chlorine was on the fabric and when it was cleaned it re-activated it and made the discolorations occur. This would be considered a site related condition.
Bad first experience with Angie's List. Buyer beware! They admitted they did it incorrectly, They are a scam who paid for the conclusion they needed to think they are off the hook.
"I am sorry that this unfortunate event has happened with the couch. When I did come look at it, I brought all paperwork regarding the product that we used to clean the couch.It was a natural product that did not have any bleaching agents. I had expressed that once the inspector had come out, if it was deemed our fault, I would take full responsibility for it. Upon the inspection by an IICRC Certified individual, it was considered a site condition due to the chlorine odor that was coming from the couch when even just distilled water was applied."
Prompt, courteous, and professional technician. Called to confirm his anticipated arrival time, quickly started his efforts and was out in less than 90 minutes. Only small drawback to the completed service was a little more dampness left in the carpet than I anticipated. Left the AC and fans on and went shopping!
Licensing
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