Restoration Specialists

I can't say anything bad about their service.

The service was just fine. They did an excellent job. They replaced and repaired everything and they did good service. My wife was very happy with it. It took them a little longer because they had other jobs, and we were in and out. The insurance covered the cost, but we paid a deductible with USAA.

It was fine. They did a good job. They were very responsible in what they were doing. They had high-tech equipment. They worked to their customer's satisfaction. The price was typical. It was average.

It turned out very well. The friendliness of the staff was one of the things that stood out to me. The finished product turned out very well. There was one time that they were late getting here. I didn't have problems with their professionalism.

HAD A HOUSE FIRE, AND THE SMOKE DID THE MOST DAMAGE. CALLED A CARPET CLEANING COMPANY AND THEY RECOMENDED RESTORATION SPECIALISTS FOR THE JOB. I CALL THEM TO COME OUT. I WAS TOLD THE JOB WOULD BE $10,000 AND TAKE A WEEK. MY INSURANCE COMPANY PUT US UP IN A HOTEL FOR A WEEK, AFTER THE WEEK WAS UP, CAME BACK TO THE HOUSE AND THE WORK HAD NOT STARTED YET. WE WERE TOLD BY THE INSURANCE COMPANY THAT THEY WOULD NOT PAY FOR ANYMORE HOTEL TIME, SO WE HAD TO STAY AT THE HOUSE WITH THE WORKERS USING CHEMICALS AND PAINT WHICH MADE US SICK. IT WAS IN JANUARY AND WE HAD NO HEAT, BECAUSE THE DUCKS WERE TAPED UP, AND NO BLANKETS BECAUSE THEY WERE PACKED UP AND IT WAS COLD.. I WAS TOLD FROM THE BEGINNING THAT A POD WOULD BE FURNISHED, IT DID NOT SHOW UP UNTIL THE CARPET COMPANY WOULD NOT CLEAN THE CARPET UNTIL THE HOUSE WAS EMPTY. THEN THEY HAD TO GET THE POD AND LOAD IT, BUT THEY HAD ALREADY GOT PAINT ON MY FURNITURE, COMPUTER, LAMPS, CORDS AND OTHER STUFF. BY THIS TIME IT HAD BEEN ALMOST 3 MONTHS. THEY LEFT ONE DAY SAYING, ANOTHER JOB HAS COME UP THAT THEY HAVE TO DO AND WOULD COME BACK TO FINISH. THIS HAS BEEN SINCE APRIL OF 2006 AND THEY DID NOT COME BACK TO FINISH THE JOB AND THEY SAY NOW THAT IT IS FINISHED. CAN NOT CLEAN THE WALLS OR MY KITCHEN CABINETS, BECAUSE WITH FLAT PAINT IT DOES NOT CLEAN AND IT JUST COMES OFF THE WALL. THAT IS WHY I ASKED FOR SEMI-GLOSS PAINT BUT DID NOT GET IT, ONE COAT OF FLAT PAINT DOES NOT CUT IT. THEY HAVE BEEN TRYING NOW FOR 6 YEARS NEXT MONTH TO TAKE MY HOUSE AWAY FROM ME. THE BILL WENT FROM $10,000 TO NOW 42,000 AND NO END IN SITE. I AM A WIDOW WOMEN RAISING 2 GRANDSONS AND LIVING ON $2,000 A YEAR. IT TOOK ALL MY INSURANCE MONEY TO TRY TO STOP THEM FROM TAKING MY HOUSE AND I HAVE NOTHING NOW TO FIX WHAT THEY MESSED UP, AND THEY ARE STILL TRYING TO TAKE MY HOUSE. I WOULD NOT RECOMEND THIS COMPANY TO ANYONE PLEASE STAY AWAY FROM THEM AT ALL COST. THIS IS JUST THE WAY THEY DO BUSINESS. THIS JOB WAS ONE OF THE WORSE JOBS I HAVE EVER SEEN. SHOULD HAVE DONE IT MYSELF.