Pioneer Roofing Company

"AROUND MARCH 2005, WE RE-ROOFED THE MEMBERS HOME. ON JUNE 20, 2005 WE RECEIVED A CALL FROM HER REGARDING A STAIN/DAMP SPOT ON HER BED THAT SHE BELIEVED WAS DUE TO A LEAK COMING FROM HER NEW ROOF. WE IMMEDIATELY DISPATCHED OUR GENERAL SUPERINTENDENT AND JOB FOREMAN TO INVESTIGATE THE CAUSE OF THE STAIN. WHILE AT THE PROPERTY, THERE WAS A TORRENTIAL RAIN STORM AND THE MATTRESS WAS IN FACT WET. BOTH MY GENERAL SUPERINTENDENT AND JOB FOREMAN WENT INTO THE CRAWL SPACE AND FOUND THAT EVERYTHING ABOVE THE BEDROOM WAS TOTALLY DRY. THERE WERE NO WATER STAINS IN THE CRAWL SPACE AND THE CEILING WAS DRY. THEIR REPORT WAS “NO WATER IS ENTERING THE PREMISES”. WE WILL NOT ASSUME WHAT CAUSED THE DAMPNESS; HOWEVER, WE DO KNOW IT WAS NOT ROOFING RELATED. A LARGE PORTION OF OUR BUSINESS COMES FROM REFERRALS AND REPEAT CLIENTS. THEREFORE, WE TRY TO REMEDY ANY AND ALL CONCERNS RELATED TO OUR WORK. IN THIS CASE WE REPLACED HER MATTRESS EVEN THOUGH IT WAS NOT DAMAGED FROM OUR ROOFING. AS A NEW MEMBER OF ANGIE'S LIST (JANUARY 2009), WE ARE SURPRISED TO READ THAT THE MEMBER HAD TAR/ASPHALT ON HER DRIVEWAY. WE WERE NEVER NOTIFIED OF THIS PROBLEM NOR DID SHE MENTION IT TO US WHEN WE RETURNED TO INVESTIGATE HER CLAIM OF A LEAK. CONSIDERING HER ROOFING SYSTEM IS UNDER WARRANTY UNTIL 2010, AND WE HAVE HAD NO OTHER CALL BACKS FROM HER, WE BELIEVE THAT OUR ROOFING SYSTEM WAS AND STILL IS WATER TIGHT. PIONEER ROOFING CO., INC."

"ON OCTOBER 17, 2006, THE MEMBER CONTACTED OUR OFFICE REGARDING DAMAGES HE SUSTAINED FROM HURRICANE WILMA. ON NOVEMBER 1, 2006 WE INSPECTED THE MEMBER’S HOME AND SENT HIM AN ITEMIZED PROPOSAL OF THE REPAIRS REQUIRED TO STOP THE LEAK IN HIS FLORIDA ROOM. ADDITIONALLY, OUR PROPOSAL INCLUDED THE REPLACEMENT OF ALL BROKEN TILES THROUGH OUT THE ROOFING SYSTEM, AND A ONE (1) YEAR GUARANTEE ON ALL WORK COMPLETED. THE MEMBER FEELS OUR PROPOSAL WAS MORE COSTLY THAN ANOTHER PROPOSAL HE RECEIVED. SINCE THE MEMBER DID NOT STATE THE WORK HE HAD COMPLETED NOR THE AMOUNT PAID, WE CAN ONLY ASSUME THAT OUR SCOPE OF WORK WAS MORE INVOLVED THAN THAT OF HIS OTHER ESTIMATES. WITH OVER 35 YEARS IN THE ROOFING BUSINESS, WE KNOW THAT IT IS MORE COSTLY TO COMPLETE THE WORK PROPERLY AND ACCORDING TO THE BUILDING CODE EVEN THOUGH A LESS EXPENSIVE CORNER CUTTING OPTION MAY BE AVAILABLE. WE APOLOGIZE FOR HAVING TO SCHEDULE HIS APPOINTMENT TWO (2) WEEKS AFTER CALLING US, HOWEVER, AS MOST PEOPLE WILL REMEMBER, SOUTH FLORIDA SUFFERED A LOT OF DAMAGE FROM HURRICANE WILMA AND WE WERE RECEIVING ALMOST 100 CALLS PER DAY EVEN A YEAR AFTER THE STORM HIT. WE ARE SORRY THAT THE MEMBER DIDN’T HAVE A BETTER EXPERIENCE, HOWEVER, HE WAS REFERRED TO US BY HIS FRIEND, WHO WAS A PREVIOUS AND CURRENTLY SATISFIED CUSTOMER. PIONEER ROOFING CO., INC"