Treasure Coast Irrigation & Landscape, LLC

This was a big deal purchase and it worked out good.

My sprinkler timer broke, so I called Treasure Coast Irrigation to set up a time to come out for an estimate for replacement. First of all, when you call, you speak and get transferred to 2 or 3 different women, and they say they're going to call you back that day, but it is 2-3 days later when you hear from them for your appt.  So Michael (technician) came out to evaluate the situation, and said he would have to get a quote/proposal for a new timer and components.  I rec'd the proposal of $575.00, signed it, and work was performed by Michael on 8/19/14.  Everything was running smoothly until a week ago (LESS THAN 8 MONTHS FROM INSTALLATION).  I called Treasure Coast on 4/15/15 and spoke with Mo who asked if I was a customer and I said yes, but took down all of my info again including the fact that my system was not working properly.  She said she would check their schedule and call me back that day.  She called back ONLY TO GET ALL OF MY INFORMATION AGAIN.  I didn't hear back from Treasure Coast until 4/17/15 at 8:19am at which time Kate left me a message stating a technician was on the way UNLESS I CALLED HER RIGHT BACK.  I called back at 8:31am, but had to leave Kate a V/M stating since I never heard back from them, I called another company, and therefore, was cancelling my appt.  At 9:38am, I rec'd a call from the gate guard in my development stating Treasure Coast wanted access. I said no since I had called and cancelled my appt.  Dan (technician) from Wetland Designs Irrigation came out (did not charge me) and evaluated the situation.  He ran each zone manually, and said the system is getting stuck and not rotating through the 6 zones I have; hence the reason why I have dry patches. Dan told me that the system that TREASURE COAST installed WAS NOT COMPATIBLE WITH WHAT I HAVE, and should have NEVER BEEN INSTALLED.  In addition, Dan told me that ELECTRIC VALVES SHOULD HAVE BEEN INSTALLED, WHICH WERE NOT. THEREFORE, IT WAS JUST A MATTER OF TIME BEFORE THE SYSTEM MALFUNCTIONED.  Dan apologized for my inconvenience and high cost I paid with TREASURE COAST, and said he would speak to the owner Mike at Wetland Designs to give me a call for an estimate TO INSTALL THE ELECTRIC VALVES VITAL TO THIS SYSTEM.  Mike called today, yes on Saturday, 4/18/2015, and said the estimate is $450.00. Mike apologized for the POOR SERVICE/HIGH PRICE I was given from TREASURE COAST. He said that the total price for everything should have been only be $725.00.  Now I have to dish out another $450.00 + the $575.00 I already paid to TREASURE COAST for a whopping total of $1,025.00. I HAVE OVERPAID FOR A PARTIAL SYSTEM WHICH IS INCOMPATIBLE TO MINE.  I WOULD LIKE A REFUND FROM TREASURE COAST.

***I have never seen such poor communication, knowledge, and professionalism from a company such as Treasure Coast Irrigation, and I will never use them again or recommend them to anyone in the future. 

***  I HIGHLY RECOMMEND ALL ANGIE'S LIST MEMBERS TO USE MIKE WITH WETLAND DESIGNS IRRIGATION.  AAA+ 

By the way, Wetland Designs Irrigation called me back WITHIN THE HOUR!!!!! even though they are extremely BUSY!!!!

After repairing the sprinklers, the well was no longer working, but they did not tell me. After two weeks my grass was turning brown, so I called the company & they then  told me that my well  was not working. Four more days and they finally came to look at the well. Two men spent five hours working on the system & then told me that they could not fix it, but they were able to charge $575 for not fixing the problem, on top of the $400 already charged for repairing the sprinklers. I also paid $49 for a sprinkler tune-up. Altogether I paid over $1000 dollars to Treasure Coast Irrigation for a system that worked before they came, but did not work after they were finished.

I then called In Line Services. They came the same day and fixed the problem in about an hour for $200 including parts and adjustment of all my sprinklers.