"RetractableAwnings.com has never done any business with a [Member Name Removed] We don't recognize the name. This is most likely a review from a competitor. Also, they rated our quality as a 1 star. How can they possibly do that if an order was never placed or received by [Member Name Removed] Please do not post this competitor review on our Angi.com profile. Thank you"

"Hello [Member Name Removed], This review is not for www.retractableawnings.com a/k/a RetractableAwnings.com Inc. RetractableAwnings.com does not provide shop at home sales outside of the South Florida area (our location) and therefore would not have set up a shop at a home appointment in Wisconsin. We do ship worldwide and I am happy to help you upon receipt of digital pictures showing the area/space to be covered along with the dimensions needed (width x projection). Should you wish to send digital pics and the dimensions, you can contact me using this link: https://www.retractableawnings.com/contacts/ Kindly remove this D review ASAP from our profile as it does not apply to our company. Thank you Eric M. Scop V.P. Sales | Digital Marketing https://www.retractableawnings.com"

"Ms. [Member Name Removed], Thanks so much for the positive review. It is greatly appreciated. ● Proud to be the #1 rated retractable awning & retractable pergola vendor at https://retractableawningsreviews.com/ ● Retractableawnings.com® owned and operated for 34 years. We ship and install worldwide. ● Better Business Bureau member for 28 years with an A+ rating. The highest rating available. ● Angie’s List member for 8 years with an A rating. The highest rating available. You can see all of our videos on our YouTube channel at the link below. I highly recommend watching the videos (they are only +-1 ½ -3 ½ minutes each) full screen in HD 1080p (1920 x 1080 pixels). The Bioclimatique retractable louver roof, Malatya, Kayseri and Konya retractable pergola videos, being our most recent additions, are available to watch in 4K (4096 x 2160p) https://www.youtube.com/channel/UCwEbGEMV1DqiF99Ca2hzggw/videos Eric M. Scop V.P. Sales | Digital Marketing https://www.retractableawnings.com"

"LK, RetractableAwnings.com thanks you so much for your outstanding review of our Palermo Plus model retractable awning. We really appreciate the time you took out of your day to write this review. As a reminder, we offer a referral fee to our customers for anyone that makes a purchase from https://www.retractableawnings.com whether it be a retractable folding arm awning, retractable pergola roof, retractable screen, retractable canopy or any of the other high quality European retractable products we offer now or in the future. Cheers and thanks again. RetractableAwnings.com"

"[Member Name Removed], Thanks so much for the order and for the outstanding and thorough review. We really and truly appreciate it! Eric M. Scop V.P. Sales | Digital Marketing Retractableawnings.com Inc. https://www.retractableawnings.com"

"Ms. [Member Name Removed], I have reviewed all communication via email for the last 12 months and don't see any communication with a Ms. [Member Name Removed] in Raymond, MS. This review has been filed in error and should be filed on the profile for a different awning company. That being said, I would be more than happy to help Ms. [Member Name Removed] with the specs and information for an order for a retractable awning. Please contact me directly at 866-438-2964 Ext. 1 or 305-628-2424 Ext. 1 so that I may help. I have 31 years experience. Regards and thank you for the opportunity in advance Eric M. Scop V.P. Sales & Digital Marketing Retractableawnings.com Inc. www.retractableawnings.com"

"Hi [Member Name Removed], A lot of love and hard work goes into making and installing our retractable awnings. Thank you very much for your kind comment and A rating in all 5 areas :) Retractableawnings"

"Hello Ms. [Member Name Removed], You called [Removed Hyperlink] the weekend of February 4 and 5, 2017 and on Monday, February 6, 2017 at 11:28am EST(the office had only been open for 2 1/2 hours) you contacted [Removed Hyperlink] via our live chat stating that nobody had returned your call. We explained to you that all calls had not yet been returned as we were only 2 1/2 hours into the first day after the weekend. We then returned your call at 4:30pm EST the same day Monday, February 6, 2017 and left a message for you. In addition, we also sent an email the same day Monday February 6, 2017 so I don't know why you have stated that we are unresponsive and did not return your phone call. We pride ourselves on returning phone calls within 24 hours excluding weekends and public holidays and providing excellent service prior to, during and after the sale. If you would like me to personally call you I would be happy to do so. Simply provide the date and exact time and I will call you exactly at that time. Since [Removed Hyperlink] did indeed return your phone call and in addition sent you an email in response to your request, (please check your spam/junk folder) kindly remove this review from [Removed Hyperlink] Thank you in advance and let me know if you would like me to personally return your call P.S. I am responding the same day this complaint was filed on [Removed Hyperlink] Eric M Scop V.P. Sales & Digital Marketing [Removed Hyperlink] Inc. Tel Direct (786) 347-7080 Ms [Member Name Removed], Today is February 24, 2017 and we have yet to receive your response to my response from a few weeks ago (see above). Please respond so that I can call you and after we help you with your awning needs request that you remove this review OR please remove this entire review if you are not interested in me personally calling to help you with your retractable awning needs. As a reminder, I have 31 years experience :) Thank you in advance Eric M. Scop V.P. Sales & Digital Marketing Retractableawnings.com Inc Tel Direct (786) 347-7080 UPDATE: It is now the end of October 2017 and [Member Name Removed] has not responded. How can we possibly help a potential customer that files a complaint (for no reason I might add) and then does not even respond when given the opportunity? This is the reason that this complaint should be removed by Angieslist. It shows as an F and it shouldn't even be published online. Eric M. Scop V.P. Sales & Digital Marketing https://www.retractableawnings.com/"

"Thank you kindly for the overall A rating. Should you need any help with the awning in the future, please don't hesitate to contact us. We were there for your before and during the sales process and we will be there for you after the sale Retractableawnings.com"

"Mr. [Member Name Removed], Your comments are greatly appreciated as we really do pride ourselves at Retractableawnings.com on providing outstanding service, delivering the absolute highest quality products in the retractable awning / retractable patio pergola cover and rotating louver system industry and offering the latest and greatest technologies including 3D rendering technology. As [Member Name Removed] reminder we have [Member Name Removed] referral fee program. Please contact me should you need details of our referral program. Best Eric M. Scop V.P. Sales & Digital Marketing"

"Mr. S: Thank you so very much for the positive Angies List A rating in all categories. Should you have any technical questions or need service please contact our service department toll free at (866) 438-2964 Ext. 2"

"Ms D: A heartfelt thank you for the positive Angie's List A rating in every single category. If I can personally be of service to you in the future, please don't hesitate to call me personally toll free at (866) 438-2964 Ext. 1 Eric Scop V.P. Sales & Digital Marketing"

"[Member Name Removed], Thanks for the overall A and A rating in all sub categories. It was indeed a pleasure doing business with you :) Retractableawnings.com"

"Hello [member name removed], Thank you so much for your positive review. It was indeed a pleasure providing all the advice and information needed for your retractable awning purchase. Should you have any questions about the product or how to operate, please don't hesitate to contact me. Enjoy! Eric"

"In response to our customer [member name removed]: [member name removed] was made aware up front of the long production and delivery times prior to placing the order. In addition, most customers know that when a product is manufactured in Europe (which this order was) production, ocean freight and customs times can and usually are lengthy. I purposely waited for the “shakeout" to occur and for [member name removed] to use the product for some time before responding. As I write my response today April 11, 2015 [member name removed] has not filed a lawsuit with an attorney and will most likely not do so as he has no basis for the lawsuit. The complaint that should have been filed should have been against the shipper General Noli and not Retractableawnings.com since we have no control over shipping OR damage to a crate that could occur in shipping OR a lost crate. Therefore, if [member name removed] were to file a suit, it should be against General Noli the shipper and not Retractableawnings.com. The Terms of Use clearly stated on our website (which apparently [member name removed] did not read) are as follows: Production and Delivery time Retractableawnings.com production and delivery times are as stated for each model on Retractablawnings.com are approximate and cannot and will not be guaranteed either verbally or in writing. Regarding payment our company policy for everyone including the US Government is to collect payment in full when an order is placed for three reasons: 1. All products are custom made and an order cannot be cancelled or changed once frames or fabric are cut and cannot be used for another customer. 2. We pay our European vendors in full when we place the order with the vendor. 3. Once an order ships from our facility, we have no control over collection of payment and we definitely don’t want to get into the collection business. The fact is that the crate was located by General Noli the shipper, the crate was delivered (the crate was damaged but not the product itself) and the retractable patio cover system was installed and is operating perfectly. It is our understanding that [member name removed] is very happy with the product. To prevent customers from filing online complaints for no valid reason as [member name removed] has, in an attempt to damage our online reputation we changed our Terms of Use several years ago to state that if a customer files a complaint for NO VALID REASON, the warranty on the product is null and void. This should prevent customers from filing INvalid complaints. [member name removed] has chosen not to remove this INvalid complaint and therefore the warranty on his retractable patio cover system is null and void. My email to [member name removed] to have his complaint removed from Angies List was not a threat. It was simply to let him know that his warranty was null and void if the complaint was not removed as I didn’t believe [member name removed] was aware of this. [member name removed] certainly has the right to leave his “complaint” on Angies List. P.S. [member name removed] is not correct in his comment regarding phone calls not being returned. Every single phone call or email from either [member name removed] or [member information removed] was responded to. Retractableawnings.com prides itself on providing excellent service and superior knowledge prior to, during and after a sale as we have for 29 years. Since 1986, Retractableawnings.com and our local company New View Retractable Awnings has sold and installed thousands of units worldwide. We have an A+ rating at the Better Business Bureau and no active complaints on file. In fact, the Better Business Bureau closed this complaint case as [member name removed] complaint should not have been against Retractableawnings.com to begin with!"

"Hello [member name removed], Glad to hear that everything worked out for you. Should you have any questions post sale feel free to contact Retractableawnings.com via email, phone our using or live help feature. Regards Eric"

"Thank you so much for the kind words regarding measuring and installation and the positive review. We stand behind our products, services and company from pre-sale through installation and post sale. You know where to find us should you have any questions Best, Eric"

"Thank you once again for your business and your positive feedback on Angie's List. We really do appreciate the comments you made about the quality of our product and the service provided. Regarding pricing, we are not the lowest and never will be. In our industry you truly get what you pay for in terms of quality! It is not like comparing a Ford, Chevy, Nissan, or Mercedes which is the same model car no matter who you purchase from since they are all made to rigid specifications at different plants. In our industry, that is not the case as different vendors source different components from a variety of manufacturers. It’s important to know if the company is using all or some components from China as Chinese products are very, very poor quality and don’t have engineering certifications, Beaufort wind load certifications, arm cycle testing etc. Our products are 100% European and we do have engineering and Beaufort wind load certifications and a NON PRORATED 25 year frame warranty - longest in the industry. We welcome your return to our website should you have a need or desire any other types of state of the art sun, wind, rain, bug and snow protection systems. We ship worldwide and now have hundreds of installers worldwide at www.awninginstallers.com Best regards, Eric Scop V.P. Sales & Internet Marketing"

"Thank you Angie's List for the opportunity to respond. Unfortunately the member does not have all the facts correct. 1) If our service from both retractable awning designers is so poor, then why did the member place an order with New View Retractable Awnings if he felt that we are so incompetent? This makes no sense. Our sales reps are trained by the owners and the owners visit our vendors in Europe to provide the correct information. Should the member want a technical person, all he had to do is ask UPON HIS ORIGINAL REQUEST FOR AN APPOINTMENT 2) We have a non-cancellation policy that is clearly stated on the order form that the member signed. However, we still agreed to give the member a refund because he said that “his wife had just lost her job” & we felt that it was the right thing to do. Regardless of whether or not the member was telling the truth, we did the right thing. 3) We told the member prior to him filing this Angie's List complaint that we had already authorized his credit card for the deposit and he agreed to reimburse New View the fee that we pay the credit card company. Capital One is his bank so they have no contractual relationship with us. Credit card processors (we use Chase) ALWAYS charge businesses their full fee EVEN WHEN A CREDIT IS ISSUED. We can prove this when we get our next statement. As a matter of fact the member used a business credit card so when the fee comes through it will be higher than 3%. We are also proud to say that we have an A+ rating at the Better Business Bureau with no active complaints on file. It is certainly the member's choice as to whether or not he wishes to place an order with New View Retractable Awnings but one thing we know for sure is that no other vendor in the USA has our products as we bring them in exclusively from Europe. We are the only company in the USA, Canada and Caribbean that offers all of the following features on ALL our lateral folding arm frames, fabric and thread: 25 year non prorated frame warranty (Genova model excluded) Frames are TÜV product approved (German certification) Frames are CE certified (European certification) Frames are wind class 2 certified (highest in the industry) Frames are Beaufort scale wind load tested class 5 (highest in the industry) Frames are Qualital Qualicoated powder coated Fabrics are solution dyed acrylic (warrantied up to 10 years) and not canvas or vinyl which rot, mildew and fade very fast Fabrics are Teflon coated or Scotchgarded or Flurocarbon coated to make them water resistant Lifetime Gore Tenara sewing thread warranty In summary we went above & beyond what our contract (which the member signed) required by accepting the cancellation when we had no obligation to do so. In addition, the member agreed to reimburse New View the credit card processing fee so I am mystified as to why he has filed a complaint with Angie's List."