B&H Plumbing & Remodeling

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They were excellent.

Great experience.

There was some confusion as to the time to show up. They were to call 30 min. prior to their arrival. They did not call until they were on site so we did not have time to get home. The technician was sent to another job and another tech was sent out later, Once that was resolved the work went well and smoothly. They resolved our stopped up washer drain and the cost was less than they had estimated.

Everything was fine.

I called this company based on the A rating of the first reviewer. What was outstanding was that they happened to have a used water pump from a previous job that matched mine exactly so they didn't even charge me for the parts, only their minimum service charge! Never having used a plumber before, I don't know if the $95 service fee is reasonable or not but they earned their fee by the money they saved me. I would use them again. They were courteous and seemed trustworthy and reliable. The reason I didn't give them an "A" was because they were an hour late in showing up and nobody bothered to let me know. I called that morning and was told someone would come over between 1-4. At 3:40, I started getting anxious and called the office. The office guy acted like he had never spoken to me and said someone was on the way and would get to me within 10 minutes. Half an hour passed by so I called again, thinking they got lost (since my address isn't on GPS). The first truck was "stuck" doing whatever and I was told another truck was on its way. I was just about ready to give up on them and hire someone else. Two guys finally came close to 5 pm. They weren't at all surprised when I complained and told me two new guys had been hired to do dispatch who sounded very similar on the phone and were still learning the job. They said they would go over what happened in their meeting the next morning.

Saved us a good bit of money by repairing faucets instead of tearing out walls(which I thought was going to be needed). Band H has been to our house four times in the last few years and have done great work each time. They are local and you can tell what we think of the company by looking at how we rated them. Call ya next time Bob (Band H)!