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About us
Since 1995 Eric and Mindy Peterson have been in the aluminum, screen and hurricane shutter industry. In 2005, they founded The Screen Doctor of Lee County, Inc. to serve customers in the Fort Myers, Cape Coral, Estero, Bonita Springs and Naples, FL area. The company believes in helping homeowners enjoy their living space by providing products and services that maximize a homeowner’s indoor and outdoor environments.
Business highlights
20 years of experience
Services we offer
Sales, fabrication, and installation of sun rooms, custom front entrance enclosures, sliding screen doors, electric roll screens, retractable screen doors, window screens, pool enclosures, insulated roof systems, and acrylic sliders. We provide re-screening services and pressure washing.
Services we don't offer
Sliding glass door repairs. Mobile device screen repair.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 37
Assorted photos uploaded by The Screen Doctor of Lee County Inc
Reviews
4.7194 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 194 reviews
Scott W.
Oct 2024
This business negligently thought we were lying about being existing customers, and purposefully scheduled us with new customers. Initially they tried to cover up the mistake with more lies, but eventually admitted it, but refused to do anything to make it right. When onsite to quote they promised to make it right and quickly schedule us, but after taking a 25% deposit, failed to schedule the start of work within the legally required 90 days. Ignored requests for a refund, requiring a CC dispute. Time Line 09/30/2022 09:41AM - Website Inquiry Confirmed noting existing customer 10/03/2022 12:13PM - E-mail from Kelly stating ~3-4 weeks for estimate, and ~16-18 weeks for installations 10/03/2022 12:32PM - Responded with confirmation. 10/28/2022 6:01PM - Sent e-mail asking for update 10/28/2022 6:01 PM - Automated responses from Kelly & Mindy saying existing customers will be scheduled first 10/31/2022 8:14 AM - Response from Kelly, still working on scheduling 11/11/2022 11:17 AM - E-mail from Sara saying that New Customer list has been reached 11/11/2022 11:25 AM - Responded stating we are an existing customer who seem to have been forgotten, included invoice # 11/11/2022 12:46 PM - Phone call stating can schedule estimate on January 24th. Mentioned we were existing customers, but told you were only now just getting to schedule people who submitted inquires on the morning of 9/30. This was the first deliberate lie told by their staff to cover up for forgetting us. 11/11/2022 12:54 PM - Second call agressively stating there was no record of us being a customer. Kept insisting I must have them confused with someone else. After providing them with our previous invoice # a second time, they found it under my wife’s name. Acknowledged that when my name came up under the existing customer list, they only checked for a previous customer with the exact same name, and didn't check address, #, etc... Finally acknowledged we were not contacted until after all existing customers, but still can’t schedule till January and will do nothing to correct their mistake. 11/14/2022 - Email from Mindy Peterson acknowledging their mistake, asking us to "extend some grace", but taking zero accountability and still refusing to schedule us with their other existing customers. 11/16/2022 - $100 Deposit made 01/24/2023 - Onsite visit, apologizes for mixup with treating us as a new customer and says since it’s screen work only, without structure, he can fit us in “soon”, which was another lie to get us to accept their quote and make a deposit. 01/24/2023 1:22PM - Informal quote received from Darin 01/25/2022 9:04 AM - Response accepting quote 01/25/2023 12:09 PM - Formal quote received 01/26/2023 11:10 AM - Signed quote returned 01/26/2023 - 25% 1,122.70 Deposit paid 02/06/2023 - 18 weeks passed since estimate initially provided 02/08/2023 - Estimated install date of July 13th, 2023 provided. 41 weeks vs 16 weeks 02/27/2023 - After confirming they don't intend to schedule in a timely manner, requested refund. 02/28/2023 - Request for refund is ignored. Disputed charge with CC company. Additionally filed a complaint with the Florida Department of Business and Professional Regulation against Mr. Richards Contractors license for a possible violation of Florida Statute § 489.126. Businesses may not require more than a 10% deposit unless they start work within 90 days. 12/05/2023 - Darin e-mails my wife, mistaking her for a vendor asking for updated prices on supplies.
Todd B.
Apr 2024
I live on Sanibel Island and am still rebuilding from Hurrican Ian 18+ months ago. Went with the Screen Doctor to rescreen 6 windows. The quote was for a 6 month lead time and $1650. Seemed expensive and a long lead time, but fine, they are highly rated so I went with them. During the job, they came out 4 times to measure the windows. 4 times! Also, took 3 installing visits to get it right. Again, things happen, so was just glad when the job was completed. Got the final bill. It was $1800. Called the office to ask why. Got the owner. Told it was for travel surcharge to the island. I said it wasn't part of the original quote. She then in a very patronizing way went on to tell me they sent an email in January (that I don't have in my records) telling about the surcharge. Again fine. As I was ending the call, said they need to be careful. It won't always be this busy and people will remember how she treats them. Her response was to say "she wasn't going to listen to me school her on her business and she was hanging up." And she did. Unbelievable. I wanted to tell her I also have run very large businesses, and when a customer wants to give you feedback, listen!!! Anyone who is looking to open a screening company, come to Fort Myers, FL. The largest competitor is arrogant and has no interest in listening to paying customers!
Response from The Screen Doctor of Lee County Inc
"Thank you for your thorough review. It is never an easy situation when a hurricane devastates an area to the point where some are still awaiting repairs 18+ months later. I would like to address your review points. First, from the moment of the initial phone call we are very transparent with our potential customers about our lead times. We provide those lead times prior to even taking customer information to set up any estimates or give pricing. When the estimate is scheduled, we send a confirmation email reiterating our timeframes in writing. Upon sending the proposal after the free onsite estimate, the lead times are stated once again in writing in the proposal email. We appreciate you entrusting us to do the work given the multiple notifications of our lead times. To address your concerns about the number of times we visited your home, it was our estimator who first measured. Upon installation, we learned that our estimator measured your screens incorrectly and the installer had another installer the same day, while on Sanibel, verify his measurements. We then remedied our mistake within ONE (1) week. There were not 7 separate visits to your home. Only three on 9/18/23 (estimate), 4/5/24 (initial installation and verify new measurements) and 4/12/24 (corrected installation). We thank you for choosing our company when we know there are others to choose from possibly for a lesser cost. To address the surcharge, it is clearly stated in our contract terms (signed by you when you awarded the work) as follows, "Prices are subject to change after 15 days and subject to surcharge(s) prior to final invoice." Following our terms of "prior to final invoice" we emailed you on 1/25/2024 a notice of the surcharge explaining our reason for the surcharge. "Due to unforeseen travel delays on and off Sanibel & Captiva Islands, our installers are spending more than double the amount of travel time that wasn’t considered in your original proposal. Effective immediately, we implemented a surcharge for additional travel fees. We have attached a revised proposal for the change order in the amount of $150.00 to compensate for the additional travel fees. This surcharge will be reflected on your final invoice. No payment is due currently." Yesterday, during our call, I offered to send you a copy of the email and sent receipt, but you refused. The final bill was nothing more than the original total and the $150.00 surcharge that we were transparent and forth-coming about. In no way do I feel I was patronizing. Your voice was elevated, and you kept stating that you couldn't find all the verbiage that are in our emails or on our proposals. I simply directed you to this information and again you refused to have us resend. While we seem to have not met your expectations for this work, we do feel were more than open and honest during all our communications and written documentation. We have been in business for 29 years and feel that we have always put our considerate customers concerns and questions at the forefront of our operations. All we can do is apologize that you feel you were misinformed but stand behind our communication with you."
Kenneth M.
Dec 2021
we ordered kick plates for the side panels of our screen door - we had numerous conversations both with the installers and on the phone about them - they were late, would be here for the next phase of project - well the project is done and they now want to charge me for the kick plates. 8 days ago contacted them confused as to why I should pay and was told estimator would call me - still waiting. we had a pleasant experience until this issue - the crews were professional and courteous - not sure where this went wrong but I wont pay extra for something that was part of the project.
Gregg B.
Sep 2021
I wanted to leave this review to personally give my thanks to Eric & Mindy Peterson, the owners of The Screen Doctor in Ft. Myers, for their excellent service and outstanding craftsmanship on the screen room we just added onto our home (the Before & After look tells the whole story). The entire process from the initial estimate, explanation of the custom work required, Lee County permitting, demolition of old enclosure, on-site fabrication, and superior attention to detail was truly remarkable. Eric is a master fabricator and he was able to seamlessly blend the new screen room to our existing Florida room and attached laundry room in such a professional manner that the final result looks stunning. Eric made a great recommendation to install the canal facing screen with a Panoramic view (no structural cross members, just one solid screen) as it gives us a totally unobstructed view of the water. You also cannot go wrong by choosing to install the “No-Seeum” screen as we have no more pesky bug bites. We are so pleased with the entire experience that we have already contracted the next job for Eric and his team. Don’t hesitate to contact The Screen Doctor as you won’t be disappointed?
Kathy A.
Nov 2020
Julian was our installer. He arrived early, was personable and very knowledgable about his trade. He did an excellent job! We would highly recommend this screen company.
EDITH Y.
May 2020
The Screen Doctor gave us the best price for installing a front entrance enclosure. Their website gave us the opportunity to choose the design of the screen door and the types of screening were explained so we could decide our preferences before we signed a contract. Our phone calls and questions were always answered pleasantly. Two men showed up punctually on the day of installation. They did a professional and skilled installation. We would ask them questions about the installation every so often and were always answered with a friendly reply. We were also impressed that they cleaned up everything before they left. We are impressed with this company.
David B.
May 2020
I can’ speak highly enough of this company. Words that come to mind are prompt, friendly, professional, inexpensive, and trustworthy. I had a front porch screen that was torn. When I called, Mindy explained their pricing and offered an estimate over the phone, it was a great price, so we set a date for the work to be done. The day they were scheduled, not only were they prompt but called to see if they could come early. I explained that I was away from the house. No problem the screens are on the outside of the house! I asked them to look at the rest of the screens around the house and let me know if any others needed replacing. I was expecting to hear every screen in the house needed to be replaced. But to my surprise they only found one that needed to be replaced, and that is one I knew needed to be replaced but forgot about when I called before. I was able to get home an hour after their call to come early, they only way I could tell they had been to my house was because all the screens had been repaired. I will be using them from here on. These folks not only meet expectations, they exceed them.
Response from The Screen Doctor of Lee County Inc
"Wow! Thank you for your AWESOME and KIND words. We strive to exceed expectations and this sure is a great validation. It was a pleasure working with you. Stay safe and stay well! ~Mindy Peterson, Owner"
Debby T.
May 2020
The workman were prompt, courteous, knowledgeable and professional. We had a minor problem after installation which was quickly rectified. We would highly recommend them.
Response from The Screen Doctor of Lee County Inc
"Thank you for your kind and honest review. Yes, the remote was broken AND something went wrong with the motor/tube inside the housing. After learning that the wires were caught in the tube and twisted, pushing the motor out of the bracket, we knew exactly what to do. We are very proud of our installers and the skill sets they possess to handle this type of thing with no worries. Thank you for trusting us to complete the job to your satisfaction. We hope you are enjoying your electric roll screens with this beautiful weather! Stay safe and stay well! ~Mindy Peterson, Owner"
William R.
Dec 2019
The Screen Doctor did an excellent job. The two-man crew was punctual, professional, and skilled. Cost of the work was reasonable. Highly recommended.
Response from The Screen Doctor of Lee County Inc
"Thank you for your kind and thorough review. We appreciate you and your repeat business. Happy Holidays to you and yours!"
Deborah K.
Jan 2019
very nice job
Graham C.
Jun 2018
They did the work while I was away and billed me. Not often companies do that these days.
Freddy P.
Feb 2018
Excellent Service all the time
Michael S.
Jan 2018
fine......
JUDY C.
Jan 2018
Came when they said they’d come and did an excellent job. Very trustworthy business.
Response from The Screen Doctor of Lee County Inc
"Thank your for your patience and understanding during the busiest year we have ever had. While you waited some time for these repairs to be completed, we are grateful for customers like you that understood the circumstances. Let us know if there is anything we can help you with in the future. Mindy Peterson, Owner"
Nancy J.
Dec 2017
Fabulous company to work with. Professional, honest, reliable, friendly! Would highly recommend!
Response from The Screen Doctor of Lee County Inc
"Thank you for your kind words! We will be sure to post this review on our KUDOS board for your installation crew to see! KUDOS to them! It was a pleasure working with you and we appreciated your patience very much during the busiest year we have ever had due to Hurricane Irma. Please let us know if you need anything in the future. Mindy Peterson, Owner"
Carol W.
Nov 2017
Shouldn't advertise if they can't provide service in a timely manner!
Response from The Screen Doctor of Lee County Inc
"We are sorry that you felt we deserved an F rating for not being able to assist you in a timely manner. We received over 3,500 requests for storm damage and returned 99% of all calls and emails that came in to our office. I cannot say we didn't miss any, but certainly tried our best. Hurricane Irma on 9-10-17 put a damper on the entire service industry for Lee County that included an abundance of work. However, we are proud of the reputation we have in Lee County for the past 23 years and were very thankful to those who were patient while we returned calls and emails, and serviced everyone that waited for our excellent service. We hope you found another company who could meet your demands and time frame for completion. Sincerely, Mindy Peterson, Owner"
Cheryl R.
Nov 2017
Very quick and professional.
Response from The Screen Doctor of Lee County Inc
"Knowing you lost your cage from Hurricane Irma, it was kind of you to take the time to complete this review. We are thankful for you and your past business. We hope you have completed your project by now. Let us know if you need anything. Mindy Peterson, Owner"
Michael J.
Oct 2017
see above........
Response from The Screen Doctor of Lee County Inc
"We are sorry that you felt we deserved an F rating for not being able to assist you in a timely manner. We received over 3,500 requests for storm damage and returned 99% of all calls and emails that came in to our office. I cannot say we didn't miss any, but certainly tried our best. Hurricane Irma on 9-10-17 put a damper on the entire service industry for Lee County that included an abundance of work. However, we are proud of the reputation we have in Lee County for the past 23 years and were very thankful to those who were patient while we returned calls and emails, and serviced everyone that waited for our excellent service. We hope you found another company who could meet your demands and time frame for completion. Sincerely, Mindy Peterson, Owner"
Cathy R.
Oct 2017
Excellent job
Response from The Screen Doctor of Lee County Inc
"Thank you for taking the time to respond. Sorry for our late response. IRMA has kept me away from keeping up with that. We know how important it is for our customers to see these reviews. Feel free to contact us in the future! Mindy Peterson, Owner"
Sonia N.
Sep 2017
They worked well,very fast and the price was good.
Ron M.
Aug 2017
Well, we have pictures. We're in Minnesota, we haven't seen the work, the pictures look good. They seemed good. It looks nice in pictures. We won't know until early December if we like what they did, so you are a little early on calling. They stayed in touch with us. They seemed good, and we knew what they were going to do because they stayed in touch with us long distance and told us if they could make it or if they couldn't, and reminded us that they were coming etc, things like that.
Response from The Screen Doctor of Lee County Inc
"Sorry for the late response to your review! I have lacked on my responses due to 2017 and IRMA! We do appreciate your kind review. It was a pleasure working with you. Do not hesitate to contact us for any future screening and aluminum needs! Mindy Peterson, Owner"
Barbara S.
Aug 2017
It went well! They came out right away and fixed it. Their price was very reasonable, they were prompt, and did a good job on the repair work.
Russell M.
Aug 2017
We were very pleased with the results as well as the courtesy and professionalism of the installation crew.
Response from The Screen Doctor of Lee County Inc
"Thanks for the review. As an Angie's List member you know how important they are to other members when making the decision to hire a contractor. It was a pleasure working with you. Do not hesitate to contact us in the future. Mindy Peterson, Owner"
Don S.
Jun 2017
They tried unsuccessfully to inflate the price by claiming that a 6'x8.75 panel was 7'x9.5'. After I borrowed their tape to show them that they were wrong they would not admit it. Said I had to pay for the screen they installed and the screen they trimmed off.
James M.
Jun 2017
He did a perfect job. Showed up on time. He got it all in and it held. The price was very good. Our cat was around the pool and a squirrel showed up and they ran up and down the screen and there were no tears.
Licensing
Insured
Licensed*
Trade License Number
CBC1252537
Trade License Locale
Florida
Trade License Authority
Florida DBPR
Trade License Expiration
08/31/2020
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Screen Doctor of Lee County Inc is currently rated 4.7 overall out of 5.
Monday: 8:30 AM - 4:00 PM
Tuesday: 8:30 AM - 4:00 PM
Wednesday: 8:30 AM - 4:00 PM
Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
The Screen Doctor of Lee County Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, The Screen Doctor of Lee County Inc offers free project estimates.
No, The Screen Doctor of Lee County Inc does not offer eco-friendly accreditations.
No, The Screen Doctor of Lee County Inc does not offer a senior discount.
No, The Screen Doctor of Lee County Inc does not offer emergency services.
Yes, The Screen Doctor of Lee County Inc offers warranties.
The Screen Doctor of Lee County Inc offers the following services: Sales, fabrication, and installation of sun rooms, custom front entrance enclosures, sliding screen doors, electric roll screens, retractable screen doors, window screens, pool enclosures, insulated roof systems, and acrylic sliders. We provide re-screening services and pressure washing.
Sliding glass door repairs. Mobile device screen repair.