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SUNSET AIR AND HOME SERVICES INC logo

SUNSET AIR AND HOME SERVICES INC

4.9(
298
)
Heating and Air Conditioning Service, Air Duct Cleaning, Dryer Vent Cleaning,

About us

Full service residential and light commercial air conditioning company. Service work on all brands. Replacement of old equipment. Maintenance plans and agreements. Indoor air quality and duct cleaning. Special filters and ultra violet lights. Free estimates on equipment replacements. Participating FP&L (rebate) contractor.

Business highlights

Emergency services offered
26 years of experience

Services we offer

Service Work On All Brands, Indoor Air Quality, Equipment Replacements, Maintenance Programs, Filtration And Air Purification, Air Quality Testing. Air Conditioning for Remodels & New Additions & New Construction Installation. Full Service Residential and Light Commercial Air Conditioning Company.

Services we don't offer

ask for details

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • Financing Available
  • Check
  • Visa
  • MasterCard
Our recent projects
  • 4
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    Assorted photos uploaded by SUNSET AIR AND HOME SERVICES INC

Reviews
4.9298 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
1%
2
2%
1
1%
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Filter reviews by service

Showing 1-25 of 298 reviews
Frank O.
Apr 2024
5.0
Yes, I recommend this pro
$20,000
Very happy with their service.
Response from

"Thank you for rating Sunset Air and Home Services your 5 star AC Company, [Member Name Removed]!"

Matthew V.
Sep 2021
1.0
$11,500
I am a remote landlord and my tenant reported that the home was not cooling. I called Sunset Air to diagnose the issue. They charged me $115 to come out and perform a check on the machine, after which they declared nothing wrong. 25 days later, my tenant vacated and we had a new tenant occupy the home. I was sent a picture of the filter condition, which is seen here. It is very obvious that the previous tenant hadn't changed the filters in month on months. The filters were in atrocious shape. I called to ask why the service personnel hadn't done the bare minimum diagnostic of verifying air flow inside, and was given a whole host of excuses such as "it was raining" and the representative literally laughed at me several times. After pointing out that he was repeatedly trying to change the subject, the rep got noticeably upset with me, and began raising his tone. He declared angrily that he was going to refund the service charge (I didn't ask for that, instead just seeking acknowledgement that the filter check should have been done) and that he was going to note the account to prevent Sunset from ever servicing the property again. The unprofessional behavior from this "service" company is completely appalling. I would rather seek service from people who have respect for their customers.
Response from

"[Member Name Removed], We take your comments very seriously regarding how disappointed you were with our service a month ago. An internal investigation into the matter reviled the AC Technician overlooked a critical step in their diagnosis by not inspecting the AC Filters. We have brought this error to the AC Technician's attention. This person was genuinely upset, and we feel it is highly unlikely this will ever happen again. In light of this, we have refunded your entire balance for the service call, and sincerely apologize for the inconvenience this has caused. We truly care about our customers, and work hard every day to earn their complete satisfaction. This will be our final response to this matter."

Robert morris M.
Jul 2020
5.0
Yes, I recommend this pro
They showed up on-time, were neat, did a good job and it only took them five hours.
Response from

"Thank you for the review, we appreciate your business! Best Regards, Shelbi Payne"

Tracy S.
Jul 2020
5.0
Yes, I recommend this pro
Great timely and efficient
Response from

"Thank you for the review! Best Regards, Shelbi Payne"

Pamela B.
Mar 2020
5.0
Yes, I recommend this pro
$590,000
Called Sunset Air on a weekend, and they came right out and fixed our unit. Very quick and professional. We were so impressed that we signed up for the two year maintenance plan with them. They showed up in their scheduled time slot, and charged a reasonable rate. They also finished the maintenance in a reasonable time period. Very impressed. We are very happy with them, and their quick and efficient service. Thank you!
Response from

"Thank you for your continued business with Sunset Air & for taking the time to provide us with your feedback. We greatly appreciate it! Best Regards, Shelbi Payne"

Krista H.
Jan 2020
5.0
Yes, I recommend this pro
$13,500
They were incredibly nice, prompt, and surprisingly inexpensive.
Response from

"Thank you for the "A" review, we appreciate your business! Best Regards, Shelbi Payne"

Timothy B.
Nov 2019
1.0
$100
We had them service our unit, they had recommended to replace the unit and at that time we were not in a position to spend the money. My mother for our Christmas gift of that year had the company she uses install one as a surprise for us. When we needed servicing we were going back to them as we've used them in the past and were told because she didn't get it through them they were not interested in servicing.
Response from

"[Member Name Removed], I read your review numerous times, and interviewed everyone involved with this incident. You certainly have my sympathy with regard to the muddy waters of City Permitting, and complexity of AC Warranty compliance. Thou it may seem otherwise, Cindy actually did you a favor. An AC Warranty is a 3 way agreement between the AC Manufacturer, the AC Installation Company, and the Homeowner. Because we did not install your New AC System, having us repair it would have voided your manufacturer's warranty. We DO NOT LIKE turning away business, but to preserve our customer's warranty, we always check warranty status before performing any repair. Hope this reply helps put things into perspective."

Michael L.
Sep 2019
5.0
Yes, I recommend this pro
$1,200,000
Superior service from estimate to installation. High efficiency Trane installed. Compressor and air handler relocated, new duct and grills included. Crew was friendly and professional and cleaned as they worked. We are very pleased with the system, quiet inside and out. We cannot hear it running. The humidity dropped immediately and our allergies improved. Our FPL bill dropped dramatically. We highly recommend them as another great contractor we found with Angies List.
John M.
Jul 2019
5.0
Yes, I recommend this pro
$20,000
Tyler E. show up at my home at the designated time. He quickly diagnosed my issue and quoted me a fair price to repair the problem and 30 minutes after I agreed to the price my air conditioner was up and running once again. I have used this company once before and what I like about them is they are there to FIX your problem. They never try to sell you a new unit if you don't need it.. Granted if you did need a new one they are there to give you a fair price and quality work if needed.
Response from

"Thank you for your review. We appreciate your honest feedback & trust in Sunset Air. We look forward to future services. Thank you, Shelbi Payne"

Scott C.
Jul 2019
5.0
Yes, I recommend this pro
$800,000
Got to the point of needing to replace my old A/C unit. Lucky enough to get an additional 2 years thanks to these guys' service/maintenance since 2017, but the time for a new unit was finally here. That said, they installed a Trane unit and ran three new ducts/vents to provide air into my enclosed lanai/sun room w/ 28 feet of windows. They increased from the current 3 ton unit to 3.5 ton/16 SEER one and it works fantastic! Was able to remove the window unit used in the sun room and it, along with the rest of the house stays so much cooler with significantly less humidity than before. All this with no increase in the electric bill. As always, these guys do a fantastic job! Single day install. Highly recommended!
Response from

"Thank you so much for the positive feedback. We appreciate you choosing us to perform your regular maintenance & to replace your HVAC system. We're so thrilled to hear how pleased you are with your new system & duct modifications. Best Regards, Shelbi Payne"

Curt W.
Jun 2019
1.0
Ryan came out and spent over an hour gathering requirements and thoughts on installing a new AC unit and ducting in our house. That was Tuesday and he said he would work on it that afternoon. I sent an email follow up on Thursday and called the office on Friday. No response. Two weeks later, no response. We called again today and Ryan "just picked up another call" when we called. I'm not sure what happened since our initial conversations seemed great and Ryan said he enjoyed working on challenging projects. But I won't use or recommend this company in the future based on this very unprofessional behavior.
Response from

"[Member Name Removed], you got us. We dropped the ball on this one and sincerely apologize to you. There was a miscommunication within our office and the person who was supposed to reach out to you... did not. We are using this incident in our training so that this sort of mistake never happens again. Hope you can forgive us."

Michael L.
Jun 2019
5.0
Yes, I recommend this pro
$1,200,000
The crew showed up on time and were very professional. This was a huge job they had to relocate both the compressor and the air handler. The old system was replaced with a Trane hi efficiency unit. They also replaced the ductwork and all the grills. The system is quiet and the humidity and FPL Bill dropped dramatically. We are very pleased with their service. Another great contractor that we found on Angie's List.
Response from

"Thank you so much for choosing Sunset Air to replace your air conditioning system with a more efficient system! We appreciate your positive feedback. Best Regards, Shelbi Payne"

Herb H.
Feb 2019
5.0
Yes, I recommend this pro
$9,500
On time and very through.
Response from

"Thank you for the feedback, it is greatly appreciated! Best Regards, Shelbi Payne"

Rosemary C.
Dec 2018
5.0
They're great. Always do a good job. Highly recommend.
Response from

"Thank you for the feedback, it is greatly appreciated! We look forward to future services. Best Regards, Shelbi Payne"

David R.
Sep 2018
5.0
Yes, I recommend this pro
$570,000
Great. The prices were excellent, as was the selection of units appropriate for our needs. Installation was efficient and the workmen were courteous and neat. We had an issue 2 months after installation that should not have come up if the work had been performed correctly at installation, but the company handled it with no additional cost to us and performed the work over the weekend to correct it.
Response from

"Thank you for the review. We appreciate your choosing us to replace you A/C system & I'm glad we could get any issues resolved for you efficiently. Your business is greatly appreciated. Best Regards, Shelbi Payne"

Scott C.
Jun 2018
5.0
Yes, I recommend this pro
$14,500
These guys are fantastic! Around 7:15 PM I noticed the house was getting warm and went outside to find the condenser unit not running. Called Sunset Air and Home Services and got an immediate response. Technician was dispatched and arrived within the hour. He identified the problem was due to a minor wiring issue. The 24 volt wire burned out at the condenser. It was replaced and unit was up and running by 8:30 PM. I now have cool air again thanks to these guys! Prompt, professional, and did not cost a lot. A+ service!
Response from

"Thank you for the review. I'm so pleased to hear we were able to get the problem taken care of right away for you. We look forward to working for you again in the future. Best Regards, Shelbi Payne"

Gregory T.
May 2018
5.0
Yes, I recommend this pro
$640,000
Absolutely the very best experience I've ever had with an air conditioning company. They were very professional, honest, and did not use any high-pressure tricks like many other companies do. I've always been worried about AC companies, due to experiences in the past, but now I am very pleased to know that I will definitely be using Sunset Air from now on. They replaced our entire 3.5-ton air conditioning unit and the installation crew were extremely professional and were a pleasure to deal with. The price was great, and they were finished in less than six hours! Just perfect in every way. Steven was just fantastic in assisting us througout the entire process. I cannot possibly be more pleased.
Response from

"We are thrilled to hear of your positive experience with Sunset Air. We strive to provide our customers with the best possible experiences for all of their HVAC needs & take great pride in being an honest company. We want to thank you for trusting our company in replacing your A/C system & look forward to future visits with you. Thank you! Best Regards, Shelbi Payne"

Gregory C.
May 2018
5.0
Yes, I recommend this pro
$1,050,000
Outstanding work, very professional. They installed all new everything, including new white grills inside. We couldn’t be happier with their work. The price was in the middle of the half dozen estimates we got. Superior company!
Response from

"Thank you so much for the positive review. We appreciate you doing your research and choosing us to replace you A/C system & duct work. We look forward to working for you in the future. Best Regards, Shelbi Payne"

Dominic P.
Mar 2018
5.0
Yes, I recommend this pro
$8,000
Very impressed with this company. I've had other companies do this service and there always seem to be an up-sell pitch. This company did NOT do that. Which was refreshing... no BS. They did a thourgh job and explained everything. Will use them again.
Response from

"Thank you for the review. We look forward to working for you again! Best Regards, Shelbi Payne"

Alex M.
Feb 2018
5.0
Yes, I recommend this pro
This company is very professional from start to finish. They had a range of options that would work in our condo and once we picked it out had the permits pulled and got installing very quickly. The had to run a new Copper refrigerant line as we have a split unit with the air handler in a small closet inside & the condenser unit outside. They ran that and insulated & protected it for it's entire length for less than 1/2 of the cost of the company that put in the Lennox unit 12 years ago that was nothing but a problem.
Anni C.
Feb 2018
5.0
Yes, I recommend this pro
$15,900
Impressed with the service and the professionalism.
Response from

"Thank you. we appreciate you taking time out of your day to provide us with your feedback. Best Regards, Shelbi Payne"

Thomas F.
Jan 2018
5.0
Yes, I recommend this pro
Grant was on time and very knowledgeable ....He explained everything and very helpful.....Hope to have him again...Thank you Grant and Sunset Air....Tom and Dee
Response from

"Thank you! We appreciate your feedback on Grant, I will let him know of your comments. Best Regards, Shelbi Payne"

Richard P.
Jan 2018
5.0
Yes, I recommend this pro
Very professional manner, responsive from first call to KayLynn to inquire about service agreement, follow up email with contract, follow up email confirming date/time, call from Adam that he was 15 minutes away, thorough inspection of system and discussion of our concerns.
Response from

"We appreciate all of the feedback. We look forward to servicing your A/C needs in the future! Best Regards, Shelbi Payne"

David M.
Dec 2017
5.0
Yes, I recommend this pro
Very well, on time, professional, etc.
Response from

"Thank you for the feedback, we appreciate your business. Best Regards, Shelbi Payne"

Gary N.
Nov 2017
2.0
$35,000
Not well, they were more interested in selling a new a.c. system, than repairing the old one. They overcharged for what they did.
Response from

"Sir, I have reviewed your recent concerns and in this case I feel very compelled to respond to you with a much different account of the events that occurred., The photos and the documented history of our visit to your home show very clearly that not only did we charge you accordingly, it would have been a disservice to you if we did not recommend replacing your 1998 ( 19 year old ) and 2003 ( 15 year old) systems. The photos I have of the decaying platforms your outdoor units are sitting on are a safety hazard to you and anyone trying to preform service on them. You called us out to Evaluate both of the systems you have. We did exactly that, infact my service manager and one of our seasoned technicians were at your home. You were present during the entire inspection and were shown the extent of the problems you have with both systems. We left your home that day and both systems were running in much better condition than we arrived. You asked for proposals to be emailed to you for replacement of the equipment as well as replacing the outdoor unit platforms, which my service manager followed through on. I must say, I feel very strongly your account of our visit and your review has no merit and no foundation for your complaint. I would be more than happy to sit down with you and review the entire chain of events in order to satisfy your concerns. This will be my one and only written reponse to this review. I welcome your comments or conversation through my office phone number. Regards, Jason Schreyer President"

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Showing 1-25 of 298

Licensing

Insured
Licensed*

Trade License Number

CAC1815973

Trade License Locale

FL

Trade License Authority

Florida Department of Building & Professional Regulation

Trade License Expiration

08/31/2022

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

SUNSET AIR AND HOME SERVICES INC is currently rated 4.9 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
SUNSET AIR AND HOME SERVICES INC accepts the following forms of payment: Financing Available, Check, Visa, MasterCard
No, SUNSET AIR AND HOME SERVICES INC does not offer free project estimates.
Yes, SUNSET AIR AND HOME SERVICES INC offers eco-friendly accreditations.
No, SUNSET AIR AND HOME SERVICES INC does not offer a senior discount.
Yes, SUNSET AIR AND HOME SERVICES INC offers emergency services.
Yes, SUNSET AIR AND HOME SERVICES INC offers warranties.
SUNSET AIR AND HOME SERVICES INC offers the following services: Service Work On All Brands, Indoor Air Quality, Equipment Replacements, Maintenance Programs, Filtration And Air Purification, Air Quality Testing. Air Conditioning for Remodels & New Additions & New Construction Installation. Full Service Residential and Light Commercial Air Conditioning Company.
ask for details

Contact Information

5610 Division Drive, Fort Myers, FL 33905

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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