"As the owner of Pestmax, I’d like to apologize to the Kurginski’s for their disappointing experience with our company. To recap the situation, the customer called us to inspect for rodents the day after Christmas on Friday and we punctually responded (thank you for the “A” in those categories) to go take a look at the problem. Unfortunately, since it is a time of year when some people have taken off, we only had available a gentleman who was referred to as a“Tall rep”. Our shorter techs were either busy with other appointments or had the day off, so we agreed with the customer to have one of our great technicians to come back on Monday to do the job. The “tall rep” did warn that the dead rodent may not be able to be found, because it’s never a 100% guarantee that someone can find a dead rat that could be buried under the blown in insulation or could have fallen behind one of the walls coming down from the attic. In the meantime however, the customer decided to call someone else who was able to come and take care of the problem on Saturday. We are glad the customer was able to get their situation taken care of so soon. We only wish we had correct availability for one of our Shorter Techs to get there that Saturday, but due to other previously scheduled calls, we were unable to do so. Since no money exchanged hands, no service was actually done, and no agreement was in place, I disagree with the fact that this review was labeled as a “Service Perfomed”. Nevertheless, in order to try to restore good faith to this customer and any potential customers reading, we would like to offer this customer a Free Year of Pest Control (Over $400 value on this home). Please contact Pestmax at 239-454-4888, if you are interested in a Pest Control Company that not only backs the work they previously perform, but also backs up the work they haven’t done yet."

"After researching this review we can find no evidence of service for the address listed on your review. We think you may have been looking for Pestmasters Termite and Pest Control in Virginia and you found us. We were formerly named Pestmasters Pest Control and operated only out of Fort Myers but recently changed our name to PestMax Control Solutions to avoid any confusion with other pest control companies with similar names. If you ever buy a home in SW Fl and need a pest control service, we would love to tell you more about us. Thanks and have a great day! John Goll President, PestMax Control Solutions"