Fabri-Tech Screen Enclosures Inc

Great Job. smooth as silk from quoting to completion. Great workmanship and really knew their stuff. Their pricing was very competitive. This company would be my first call should I ever need an Lanai work.

I had them out for a second time to replace my aluminum cage, a screen door, and the screen around my lenai. The screen was not pulled tight. There were slits where you could see daylight through the screen door and the aluminum. I left yellow post it notes to show them what I was concerned about. They failed to respond to emails and phone calls. They would just show up without letting me know they were coming. It took them 3 to 4 months to get the job done. The caulking looked like a first grader did it. They failed to put the bug sweep on the bottom of the door as well. The aluminum they used seemed as if it must have been used because there were scratches on it.

On time (very minor confusion over schedule, but if anything they were early), extremely professional installer, was done in no time, and done well. Cleaned up after himself.

They were suppose to design our pool and enclosure but messed up the building permit consecutively three times and we finally decided to go with a different company. They don't return phone calls. Very unprofessional and incompetent! After we fired them, the owner threatened to put a lien on our property if we didn't pay for the and quot;architectural designand quot;.

Everything performed on time, took several days to get the whole job done.

GOOD: Initial contact with Jonathan sold us on this company above others that gave less expensive estimates. Jonathan was professional, knowledgeable, and spoke very highly of the company and its owner (Danny). Jonathan said he would call when permit was approved and approximate date for commencement of the work. He told us it might take 2 days due to the tear-down but a temporary barrier would be placed around the pool as a preventative measure rather than leave the pool area open.
POOR: Workers showed up a week later and unloaded the truck without initiating contact with us. We called the company, spoke to Brenda who said Jonathan no longer worked there but workers should not have come out since the permit had not yet been approved. Workers came back and re-loaded their truck. Brenda said permit would likely be approved by the following Friday and if job could not be completed in one day, workers would return on Saturday to finish. Permit went through the following Wed, but we still did not hear from the company. We called and Brenda said work would begin on Friday. Three workers showed up at 10 a.m. on Friday, completed the tear-down by 12:45 and were packing up to leave, stating they'd return on Monday since they didn't work on Saturdays. We placed a call to Brenda, but she was not available. Spoke to Kayla who, after checking with a supervisor, said workers were not leaving, just hauling away, and there was no reason they shouldn't complete the job by the end of the day (Friday). Workers returned and worked until 2 p.m., then left without telling us and the pool area completely open with equipment and materials laying around. At 4 pm, workers still had not returned, so another call was placed and we were told they were on the schedule for 7:30 Saturday morning, but no contact name or number was provided to us in the event the workers did not show, or left half-day as they did on Friday. I drove to the office in Ft. Myers and met face-to-face with a supervisor and was provided a contact name and number if any problems occurred on Saturday since the office is closed on weekends.
GOOD: Two workers showed up on Saturday and worked 11 hours to make up for their early departure on Friday, and complete the installation. We noted a problem with a crooked beam and brought it to their attention, which they said would be straight upon completion. Problem remained so workers returned the following day (Palm Sunday) to fix it. The following week, we noted a small gutter leak and another crooked beam. Service call was placed. Chuck came out a week after that and said a technician would be back to fix the issues by the end of the week. Two days later, the same three workers (who had only worked 10-2 on the first day of the job) showed up and fixed everything to satisfaction thus far. We are currently awaiting inspection by the City.
POOR: Nobody from FabriTech ever initiated contact with us or attempted to check to see if things were done to our satisfaction. The only contact with the company throughout this whole process had to be initiated by us. There seems to be poor communication between the field workers, office staff, and supervisors. Definite disconnect with customers, and misinformation given, resulting in much confusion.
GOOD: After problems were finally corrected, the final project appears to be of excellent quality (so far).

They did follow up on it and fix some of the problems that they had from the beginning but I don't think I would recommend them.

I ended up with leaked in my panel roof that they installed. They did come back and repair that, though. I just wish they had don it the right way the first time.

IT TOOK A LONG TIME, MANY WEEKS, TO FINALLY GET AN APPOINTMENT AND HAVE THEM COME. THEY WARNED ME THAT THEY WERE VERY BUSY WHEN I FIRST CALLED, SO NO REAL NEGATIVE THERE.
I'LL HAVE TO WAIT UNTIL IT RAINS TO SEE HOW EFFECTIVE THE REPAIR ARE.

I originally used this company years ago to install my pool enclosure, and I have to say, they did a good job. Over the years the paint on many of the rails have chipped quite a bit. When I called their office to request an estimate, the lady who answered the phone said it would probably be a week before someone would call me back. When she did call back, she said she had stopped by my house to check it out. She/they decided the job was too small and not worth it to them. (There are at least 15 rails that need to be replaced.). I was shocked that this was their response. I informed her that her company was the one that originally installed the cage, and couldn't believe they wouldn't stand behind their product......I wasn't looking for anything free! She had a very matter-of-fact attitude, and just said "I'm sorry you feel that way". With this kind of customer service, I would never recommend this company. To me, the customer service should be the main goal of any service-related company.

Initially, the folks giving us the estimate promised us good service, punctuality, etc. However, the installer came with the wrong sized door, and promised to come back the next day with the correct door to install. He came the next day, and then left early to supposedly work on an emergency call. He never cleaned up the second day after installing the correct door, and he was supposed to repair a couple of screens for us, which he never did.







Follow up phone calls to get an estimate on replacing an entire pool screen were never done. We phoned twice to get an estimate; the first time the one answering the phone claimed they never got the call. A second phone call placed by us 2 weeks later, we were promised that someone would come by the end of that week to do the estimate and no one ever showed up. We never received an estimate for the replacement for the pool cage.







I would never recommend this company to anyone.

The quality of materials, attention to detail on site, addressing any concerns, and professionalism of the workers was excellent. The only aspect of the business that could improve is responsiveness and communication. Often, we did not know when a crew was coming to work on our lanai until they came to our front door. I know that they have numerous projects under contract with many homeowners that makes communication and scheduling difficult.

He is really good about fixing lanai. Their company specializes in "picture window" screens. They were very helpful because we had to relocate a lanai screen door and they did at it no extra charge.

responded quickly to request. Came out to measure the area(dealt with a liitle unusual issue due to property line) gave estimate. Were prompt in finishing the job and did a very neat job

.

Slow with Permit but Quality work!

I OVERALL, QUITE PLEASED WITH ALL OF THE AFOREMENTIONED. IT TOOK A LITTLE BIT OF MOTIVATION TO FINALLY GET A HOLD OF NICK KEMERER ( FABRI-TECH ) BUT GIVEN THAT THIS COMPANY ERECTS 15 OF THESE ENCLOSURES PER DAY, I CAN UNDERSTAND THAT, NOW.
THE LANDSCAPING ASPECT AS WELL AS THE ENCLOSURE ARE FANTASTIC. WHEN DEALING WITH NICK , YOU GET THE FEELING THAT ALL WILL GO WELL AND ALL DID, IN THE TIME THAT TOOK FROM INCEPTION TO FRUITION TWO OF OUR NEIGHBORS HAD APPROACHED US THROUGHOUT THE PROCESS AND ASKED IF WE WERE SATISFIED. WHEN WE TOLD THEM HOW SATISFIED WE WEE THEY ALSO SIGNED ABOARD WITH NICK KEMERER AND FABRI-TECH.
PLEASE NOTE THAT THE PRICE SHOWN ALSO INCLUDED THE ARTIST RENDERING AND ALL OF THE PERMIT ACQUISITION AND FILING HERE IN SANDOVAL.

Too much of a headache to go through it again.