Action Automatic Door & Gate
About us
Since 1974, Action Automatic Door & Gate has set the standard for installation and repair of residential and commercial garage doors, door openers, and gate systems. We offer a variety of hurricane and impact rated garage doors that can help protect your home and even help you save money on homeowners insurance! We only stock trustworthy brands such as Clopay, LiftMaster, Cornell, Janus Door, Elite, and DoorKing. Ask about accessories like garage door screens from LifeStyle Screens, extra storage with an EZ-Rack hanging storage shelf or faux window overlays from Coach House Accents. At Action Automatic Door & Gate our business philosophy includes exceptional customer service, with a sharp focus on customer needs and satisfaction. We will always work to serve you as soon as possible with same day and 24-hour emergency service. Additional address - 275 Airport Rd N, Naples, 34104. Additional phones - (239) 643-3667, (941) 627-9696. Additional fax – (239) 768-3740, (239) 643-4467. Award winning. Additional email - [email protected]. Additional DBA - Action Automatic Door & Action Automatic Door Co. Additional contact name - George Ebel.
Business highlights
Services we offer
Sales, access systems, automated gate systems, hurricane shutters & fencing., repair garage doors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 2% | ||
| 0% | ||
| 0% |
"Thank you for the review. We are always happy to hear that our customers are happy with our service. Juan is one of our best techs. Please call us again when you need service. George Ebel, CEO/President"
"Thank you for the review. We are always happy to her from satisfied customers. Please call us again the next time you need service. George Ebel, President/CEO"
"Thank you for your review. We always appreciate hearing from our Happy Customers. Please call on us again when you need service. George Ebel, CEO/President"
"Thank you for your review! We appreciate hearing from Happy Customers. Please call us again the next time you need our services. George Ebel, President/CEO"
"Thank you for your review! We love to hear from our Happy Customers. Juan is one of our best. Please call us again when you need service. George Ebel, President/CEO>"
"Thank you for your review. We are always happy to hear what a great job our technicians are doing. Moises is one of our best. Please call us again if you need help. George Ebel, President/CEO"
"It is great to hear from Happy Customers. We appreciate that you took the time to let us know what a great job Miguel & Emilio did. They are two of our best. Let us know if we can help again in the future. George Ebel, President/CEO"
We requested a quote over the internet for a new garage door opener. A representative contacted us by phone (not via our specified preferred method of communication - email) and offered options. We chose the more feature rich option and he scheduled us for the next day (even though I stressed that it wasn't a rush). The technician arrived and examined the old opener. When he heard it try to run, he immediately knew the problem and discussed options. Based on the price to fix vs new, we chose to fix. He also heard a concerned noise in our track and showed us that the rollers were in desperate need of replacement. While I could have replaced the rollers myself for 1/6th the cost, it would have been an hour or more of my time and the technician left me feeling a sense of trust in his honest approach to our needs. I would definitely use their services again!!!
"Thank you for the review! We always love to hear from Happy Customers. Tony is one of our best technicians; in fact, he was selected as Super Tech 2014 by his peers. Please contact us again when you need us. George Ebel, President/CEO"
He went right to work.
I pointed out the rust on my 11 year old door.He explained that if I had paperwork from the company, I could get a panel replacement free.I didn't 't have the paperwork,so he called the company and asked about the original installIon which they had done.He found the garage door manufacturer and found out the cost of a replacement door panel.He did all that without my asking for this.I feel this was service beyond what was I expected. This company gives great service!
"Thank you for your review. We love to hear from Happy Customers about the great job our technicians do. Juan is one of our best. He always goes above and beyond. Hopefully you will call again when you need service. George Ebe, President/CEO"
"Thank you for the review. We always love to hear from HAPPY customers. Miguel is one of our best. George F. Ebel, President/CEO"
"Thank you for your review. We are always glad to hear from Happy customers. All of our technicians and sales consultants try to be thorough."
Only one company called me promptly at 8 AM Saturday morning, Action Door, and I had a nice chat with the dispatcher who could get a technician out between 11 and 2 PM for a cost of $182, with tax, to fix one spring. The technician called me 45 min before 11, said he could come early, and arrived a half hour early. He suggested fixing both springs for $282. (I know that is the right thing to do because the spring was 28 years old and a good company should suggest replacing both. Their price is the national average for this work, a fair trade price. He described the job he had to do and the tensioning required for the springs to function. This is not a repair for the inexperienced, a novice, or the faint of heart, to tension a 3 foot long 0.2 inch thick steel spring with seven turns. Best to let someone with experience to take the risk, and I am an senior who was a mechanical engineer so I appreciate the professional installer taking the risk when some serious forces of nature are involved).
The job took less than an hour to fix the spring and then when tested, the garage door opener would not turn the gear. This was a cascade failure because of the spring failure and me trying the motor a half dozen times Friday night had fried the capacitor unknowingly; cascade failures are very common in modern technology. The technician quickly identified the capacitor failure in the motor unit, replaced the capacitor, it was in their truck, and the door worked perfectly. The price was $58 more with tax, for troubleshooting, diagnosis, parts and labor; a real bargain considering he had to solve a complete surprise!
All said and done, there is also a one year warranty on labor and five year on springs. The final total was $340 with tax and 70 minutes to do the job. Well worth it for my time and wallet to use their competence and experience.
So I am happy, no longer a prisoner of my garage! Thank you Action Door, you are courteous, fair priced, and action guys!
"Thank you for your review. We LOVE to hear from happy customers, and I couldn't agree with you more that Dennis is a great technician. We will consider your suggestion. George F. Ebel, President"
"Thank you for your review. We appreciate your feedback and hope you will use our services again. George F. Ebel, President"
"Thank you for your review. We LOVE to hear from happy customers. We always like to hear that our technicians are doing the right thing. George F. Ebel, President"
Just a few days after contacting Action Automatic Door & Gate, JC the technician showed up at my home on time. He was very cordial, professional and very patient and knowledgeable in answering all my questions. He was very proficient and got the job done in about 2 hours.
I will definitely contact this company again if/when I need garage door related services.
"Thank you for your review. Jose is one of our best technicians. We Love to hear from our Happy Customers. Hope we can be of service to you again in the future. George F. Ebel, President"
"Thank you for the review. We LOVE to hear from Happy Customers! George Ebel, President/CEO"
We were very pleased with his service.
"Thank you for the review. We love to keep our customers HAPPY! George Ebel, President/CEO"
"To whom it may concern: In researching this, we found that [member name removed] had Action Automatic Door and Gate confused with another local Garage Door company. I spoke with [member name removed] several weeks ago upon receiving a complaint via email. She and I agreed that she mistakenly thought we were the company she had called, but I confirmed for her that she had actually called Overhead Door Co of Ft. Myers. She indicated to me in that phone conversation that she intended to put out a poor review of Overhead Door Co of Ft. Myers. She subsequently purchased a new garage door opener from us which we installed on 1/30/14. She was completely satisfied when I last spoke with her. Today, 3/10/14, we received an online review from Angie’s List which included all F’s. I called [member name removed] again. She recalled our conversation from before and was very pleased with the service we provided and told me over the phone she would retract the complaint she filed in error against Action Automatic Door and Gate after she looks into it further. We take great effort and pride in building and maintaining our reputation and are asking that you look into this matter further and get the mistaken complaint removed from out account. Sincerely, Walter V. Sprenger CFO and General Manager Action Automatic Door and Gate"
"Thank you for the review. We do our best to service our customers even if there is nothing we can do to help. Good luck with the screen. George Ebel Pres/CEO"
"Thank You.....We Love Happy Customers. George Ebel Pres/CEO"
"Thank you for the evaluation. We try to keep our customers happy! George Ebel/CEO"
"Thank You.....we Love Happy Customers. George Ebel Pres/CEO"
I also asked if we could look at a location for the wireless keypad that came with the original job; but was not installed because we didn't want it attached to the coral rock at the exterior corners of our garage. The technician found an area where the keypad could be mounted near the door frame. He put it up, helped me program it and it was all set without any additional charges.
We liked the way the company handled the original removal of our old garage door and installation of the new one in 2010. They were courteous, left a very clean job-site, and made sure we were happy before we paid for the work. I was glad I called Action to service the door.
"Thank you very much for the nice words. George Ebel Pres/CEO"
"Thank you very much for the business. George Ebel Pres/CEO"
"All of us thank you for the business. George Ebel Pres/CEO"
Licensing
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