Founded 1972 • With Angi since March 2010
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
No
Warranties
Yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 113 reviews
Steve S.
02/10/2023
Called for service as my lift tank alarm was going off. The tech came 12/21/22 at 2:37, left at 4:07 as on their bill. We spoke by phone while he was there as I was out. He basically told me for ten minutes that my system was a disaster including that I had a bad tank...he could tell because when he jumped up and down on the lid, he could see the water move....HUH?? We settled that he should pump the tank and leave. I'd follow up. On 12/22/2023, I got a bill for $380.50 charged to my card. I figured, "OK". Then on 1/3/2023, I got a second bill for another $250--same service description, same pictures, same time. I called their number and got a Massachusetts customer service rep. He told me he'd have his supervisor call me and also the local A-1 manager. No one called. Two more like CSR experiences on 1/24 and 1/26 and still no calls. If you want a tech that feeds you baloney, a firm that double bills you, and a CSR center to frustrate you, hire them. If not, STAY AWAY!
Description of Work
Septic tank service.
Category
septic tank
Christina M.
10/04/2021
They actually took the time and I've only dealt with them once but I would highly recommend them because they came out and spend the time to figure out the issue efficiently. They are genuine and concern and they provided me proofs that the company Moon Site & Septic did not do what they said they are going to do.
Description of Work
Replace septic tank systems
Category
septic tank
Maria R.
12/29/2020
Casey O.
06/19/2018
I never post a negative review but for what this company tried get away with I felt it was necessary. We got our septic pumped because it was full. They came out and pumped the next day. Three weeks later it was full again and I knew something was wrong so I called again to have it pumped and inspected. They told me I had a bad drain field and would need to pull a permit for $475 to get a quote so I paid and got it. They quoted me at $7,750 for everything. Here is where I gets good! I got a second company of equal rating and skill level to come out to inspect and give me a quote. Turns out I did not need a new drain field at all. All I needed was a new pump and sensor for a grand total of $845! And everything is now operating as should. Do not go with this company what so ever. But if you do get a second opinion first. A-1 gator has lost my business 100%
Description of Work
septic was backing up in weeks thought it was a bad drain field
Category
septic tank
Wendy D.
10/04/2017
Extremely well. There office is always helpful and courteous, very professional. They are always on time, sometimes a little early, and are great at what they do. Didn't mind my questions and gave me some ideas on how to care for a septic tank. Never had one before. They are my go to people for septic issues or needing to be pumped!
Description of Work
Septic needed pumped
Category
septic tank
Victor C.
09/20/2017
Erik V.
06/21/2017
Harold D.
05/29/2017
Donald G.
04/14/2017
Brent J.
02/21/2017
They said tough luck, yes we bought the company but we owe you NOTHING! They said I need to give them another $7,000.00 to $8,000.00! So close to $14,000.00 in 3 years!
Description of Work
Beware of this company. They bought A Gator's accounts but do not stand behind A Gator's work. I bought a brand new drain field from A Gator in 2013. I had it serviced in 2014 and 2015. In 2016 I called A Gator for service again. A1 Gator came out and said I needed a new drain field after 3 years!
Category
excavators, septic tank
Debra W.
01/19/2017
Daniel P.
12/12/2016
Andrew G.
11/11/2016
They gave me appointment for the very next day the staff was very courteous and attentive they gave me a half an hour call because I needed the appointment before noon they arrived at 9 AM so very very punctual. Mr. James came out to do the servicing and he was very kind very professional and he really took me to school regarding how septic tanks work he did not seem bothered at all that I was looking over his shoulder most of the time just curious as to what he was doing I would highly recommend their service and if you're fortunate enough to get Mr. James I'm sure you will have a pleasant experience.
Description of Work
The provider cleaned out my septic tank
Category
septic tank
April J.
10/31/2016
Ann M.
10/22/2016
Went well. I called early Saturday morning because we had a minor back up. Got a call back right away and the truck was here about 1.5-2 hours later. They did an excellent professional job and answered all our questions. It did cost more for the Saturday service but I feel it was money well spent. I will definitely call them in the future and recommend them.
Description of Work
Pumping Septic Tank
Category
excavators, septic tank
AURELIO G.
08/18/2016
I called A1 Gators, they came out early and the guy pryed open the septic cover and showed me that the tank has been closed off and my entire house is on County sewer system. He told me what I had to do to close it up. He called the office and then he told me there was no charge!! I was waiting for at least a $75 service charge just for coming out. If I ever need septic work done, I will not call anyone other than A1 Gators. The service worker was very friendly and knowledgeable.
Description of Work
I needed somebody to come out and check my septic tank.
Category
septic tank
Kathy K.
04/20/2016
After reading the reviews on Angies List for A1 Gator, I called them when my plumbing drainage system stopped working properly. They said they could be there that day and sure enough 4 hours or so later, they showed up. Their arrival was preceded by a phone call approximately 30 minutes before they arrived which I appreciated, as we had guests and were in and out all day. The technician walked right to where the lid was even though I had no idea where it was and about 30 minutes later I had a functioning sewer system and a clean tank. A1 Gator did what they said they would do, the driver was courteous and gave me some good information as well as explaining how my system worked. The price I paid was fair and about $100 less expensive than other people have reported paying with some of their competitors. I hope to do business with A1 Gator for years to come.
Description of Work
Pumped my septic tank.
Category
plumbing, septic tank
ROBERT M.
02/28/2016
Marcus R.
02/28/2016
Greg H.
11/27/2015
We called in the morning and they arrived around noon even though it was not an emergency. The man who came got to work and found a problem which he corrected and then he worked hard to clean the rest of the tank. He was pleasant and answered all of questions. His equipment was very clean and he inspired confidence. We plan on using them again.
Description of Work
Pumped out Septic Tank
Category
plumbing, septic tank
Sandra T.
11/11/2015
Barbara B.
10/25/2015
Alex D.
10/05/2015
The company I used previously was not available so I called A1-Gator and the gentleman who came out was very professional and nice. I know these guys are on the clock and have a schedule to keep so I appreciated the extra time he spent to answer all my questions and explain how the system works etc... The price was little higher than the competition but they were here within 3 hours of calling and did a great job. I would recommend them to others and will use them moving forward.
Description of Work
Pumped out Septic tank
Category
plumbing, septic tank
Danielle K.
08/29/2015
Last Sunday my septic overflowed. I called A1 gator who charged me $400 to come out as an ER service. Here I am, not even a week later and these people will not warrantee their service and come out until Monday. Unless I'm willing to pay another $400. Horrible!!! Do not use.
Description of Work
Nothing
Category
plumbing, septic tank
Service Provider Response
On Sunday 8/23 the customer called and requested an emergency pump out of her septic system due to plumbing backing up in her house. We responded and pumped the tank the same day. With the afterhours emergency service charge included, the total amount for her service came to $400. Once we left the house’s plumbing functioned properly and continued to do so throughout the week. On Saturday 8/29 at 8pm the customer called our answering service requesting service due to her plumbing backing up again. We made contact with the customer and told her that it could be something as simple as clog in the line or as severe as the drainfield not taking water and that the tank would need to be pumped again or she would have to get a plumber to “snake” the line. We informed the customer that work done on the weekends or after hours would require the afterhours fee and that a plumber would be better qualified and equipped to clear the line out. The customer requested that we send a technician out at no charge on the weekend to fix her plumbing issue despite the work being done to her satisfaction a week prior. The customer’s line clogging a week after our service is not related to the service we provide. Once we pump the tank and the system is functioning properly we cannot be responsible for what the customer sends down their drain or how fast they fill up their septic tank. We strive to provide the customer with a professional service experience at a fair price. We stand behind all of our work and have no problem fixing our mistakes and correcting any issues that have been caused by the work that we have performed. We are sorry that this particular customer had a bad experience and feels that we are responsible for her line clogging but we simply are not responsible for what is done to the system by the customer after we complete our service. Thank you, MichaelPhone
Address
7990 Mainline Pkwy
Fort Myers, FL 33912
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