TWIN LAKES POOL & SPA

I first contacted other companies form here, "Angie's List" one of the ones contacted was relatively expensive, the other company never showed up. I decided to call Twin Lakes Pool, because I had been a customer of their store for quite some time, but only for pool supply purposes, I always noticed that they treated their clients right, never for anything else, they had also done the Diamond Brite for one of my neighbors, she has been very happy with their work. When I contacted Twin Lakes Pool the owner of the company was the one that came out (Earl), he was on time and very professional, he's prices were fair, his reputation with the Better Business Bureau was excellent, they have been in business for over fifteen years. All of the work was done as discussed, there was a little delay due to the pavers company (American Pavers) which didn't deliver the pavers on time, we started the work on June 3rd and was completed on July 3rd, one week later than originally discussed. My overall experience with Twin lakes was AWSOME. They will treat you right.

I had an emergency in the fall of 2009. My pool had been neglected during a prolonged absence and looked like green ink. Twin Lakes continually advised on how to fix the problem, and have ever since, such that I never had a water problem again. Their advice is professional, the shop personnel is always courtios and very helpful, I couldn't wish for more.

Out of 10 weeks, they showed up 7 times. They were supposed to show on Thursdays but only did so twice. This is a real problem if you need to keep a lock on your gate, because if they show up and can't get in, you pay a fee, even if they show up on an unannounced day. One week we caught the pool tech just come into the yard, check off the service date on the card they keep by the pump, and walk out without doing anything. The quality of the work was also routinely poor, and we found ourselves having to call the store 2 or 3 times a month to complain but it was rarely bad enough to make it a big deal. For example, we'd call to say "the tech didn't empty the basket, can you remind them to do that next time?" The last straw was when the tech didn't show up for two weeks and the manager said that they'd send him out "again", but then went on to tell us that the tech had in fact been to our pool. The tech hadn't marked the card with dates of service, and the manager said "he just forgot, but he was there." Didn't come straight out and accuse us of lying, but came close enough, they charge more than the average company, don't do a great job, and apparently have enough business that they don't need to bother much with individual service. I'm back to doing the pool myself, which is cheaper and frankly I can do a much better job.

Twin Lakes is great with communication; they always get right back to me when I call. The people are professional and friendly and then men always have my pool cleaned in record time. They really know their stuff. They are a little higher than places I have used in the past, but well worth the money for the great service they provide.

They started out doing a good job but it soon went down hill. They were supposed to come out once a week and in the 1st two months, I was lucky if they showed up two times a month. I think their problem is a high turnover in pool techs.

Not happy with this one. They do not deserve an "A". Their customer service sucks, and so does their call back.

They gave me an estimate for best case scenario $225.00. I made an appointment, they came on time, did the job, and charged me only half of their estimate. About two weeks passed and our pool is good. We are very happy with the work.

THIS COMPANY HAS BEEN IN BUSINESS FOR OVER 30 YEARS. THEY DO A VERY GOOD JOB. IF THERE IS A PROBLEM, THEY COME OUT RIGHT AWAY TO FIX IT. I HAVE NEVER HAD ANY PROBLEMS WITH THEM. THEY CHARGE A REASONABLE PRICE EACH MONTH.

THEY DID A REALLY GOOD JOB. THEY WERE VERY KNOWLEDGEABLE IN THEIR LINE OF WORK. THEY ARE A VERY WELL KNOWN COMPANY. THEY ARE A FIRST CLASS OPERATION. THE WORKERS ARE VERY POLITE AND COURTEOUS. THE WORK THEY DO IS GREAT. I HAD NO PROBLEMS WITH THEM.

THEY ARE VERY RELIABLE AND DEPENDABLE. WE HAVE USED TWIN LAKE POOL AND SPA FOR MANY YEARS NOW AND WE ARE VERY HAPPY WITH THE JOB THAT THEY DO ON OUR POOL MAINTENANCE.

THEY DO GREAT JOB. OUR POOL LOOKS GREAT. THEY ARE ALWAYS VERY FRIENDLY. THEY USE THE BEST PRODUCTS TO CLEAN THE POOL. THEY NEVER LEAVE ANY LEAVES OR TRASH BEHIND.

THIS IS AN EXCELLENT COMPANY. THEY ARE VERY PUNCTUAL IN THEIR WORK. I WOULD RECOMMEND ANYONE TO USE THEM FOR THEIR POOL SERVICES. I WILL CONTINUE USING THEM.

THIS COMPANY WAS A GREAT COMPANY. THEY WERE OPEN TO OUR SPECIAL REQUEST AND THEIR RESPONSE WAS VERY TIMELY. THEY DID THE WORK AS REQUESTED AND WE WERE VERY HAPPY. I WOULD RECOMMEND THIS COMPANY. I WOULD USE THEM AGAIN.

I HAVE USED THEM FOR FIVE YEARS. THE ONLY THING I DON'T LIKE FOR AS MANY YEARS AS I'VE USED THEM I'VE SEEN AS MANY SERVICE MEN. I WISH THEY WOULD KEEP THERE SERVICE MEN THE SAME. GREAT WORK AND RESPONSIVE.