Perfect Electric Services Inc

"[member name removed], I apologize forthe poor service that you experienced. i can assure you that this is not how we do business. I would like to mail you a coupon for 50% off of your next service call, if you re willing to give us an opportunity to show you how we should hve handled your call. Please send a current mailing address and i will get a packet to you asap! Sincerely, Jonathan McAuley, President. P.S. As of February 7, 2014 perfect Electric is under new management. We will continue to provide top quality customer service and strive to correct any shortfalls we may have had in the past!"

"Thank you Member for taking the time to leave feedbank on our company. We value and appreciate your business and look forward to serving you in the future. Perfect Electric Repairs."

"Thank you for taking the time to express your comments. We do value your business and look forward to serving you in the future. Sincerely, Perfect Electric Services."

"As this member has stated we did not perform any work for them. We charge a dispatch fee and we do not hide that fact. We also offer to waive this if work is ACTUALLY performed. It is expensive to send certified, licensed technicians in fully stocked trucks to customer's homes repeatedly for "free estimates". The customer has the right to choose to go elsewhere. We as a business have the right to choose which services we provide for free. With rising fuel costs that have no cap in sight, we may even be considering increasing that dispatch fee. Especially since we spend so much time with the customers to determine what repairs are actually necessary."

"We appreciate the time for the report you have listed here. We know how very busy your schedule can be. We were happy to take care of the work your handyman was not able to. Many of our other customers do not realize the difference it makes to have a professional perform the more difficult tasks. Thank you again for your recommendation."

"We were happy to aid you in getting your repairs completed in an efficient manner while providing you with superior quality. We will be here whenever you need our assistance in the future and look forward to hearing from you."

"We were happy to hear that all is well with your service and look forward to working with you again in the future. Customers like you are a joy!"

"I am happy to hear that you appreciate the quality of work we provide to our customers. Your unhappiness with the price might be understandable, if it were only a single switch. However, the dimmer switch replaced was part of a six-gang box. This means the wiring for six switches were all interconnected on a single string of wiring. The replacement of this dimmer switch, required the technician to disconnect or remove a total of six switches not just one. After removing all six switches, the technician installed the new dimmer and then re-installed the other five switches. All of this after troubleshooting to be certain the switch needed to be replaced. I would like to remind all of our customers and potential customers that we provide "up-front" price quotes for every job. This means the customer has the opportunity to ask for clarification of pricing, necessary work, or discounts that may apply, BEFORE any work is performed. This is to ensure that our customers understand exactly what they will be paying for. I would like to encourage all customers to ask questions to be sure that you fully understand the scope of work involved and the value of that work, as it relates to pricing."

"With today's busy schedules, we really appreciate that you have taken the time to provide us with feedback on how we are doing. We appreciate the opportunity you provided us to assist you with your problem for the shutters and will be more than happy to assist you with future electrical needs. Thank you!"

"It is unclear whether the member has confused us with another company that she had also scheduled to come out that was rude to her or hung up the phone. We attempted to do everything in our power to accommodate the needs of this member as we do with all of our customers. We even extended preferential treatment in scheduling that is generally only offered to our customers through the Service Partner Agreement. We received her initial call to our office on Monday at 3pm. She was requesting an appointment for that afternoon for someone to come out and estimate installing a separate switch for a ceiling fan in the house which is currently attached to the front porch light switch. It was explained to her at the time, that this was not possible because all of the technicians were out on other jobs but that we would be able to come by any time on Thursday. She refused the offered date and said that it had to be Wednesday because she was scheduled to be off for other appointments. It was explained that we were already booked with a job for a customer on Tuesday that was expected to run over to Wednesday afternoon and that if we scheduled her for that date; there was a very good likelihood that we may have to come later or re-schedule altogether; as that job was very labor intensive. She was offered a tentatively scheduled appointment for Wednesday between 2 and 4 pm and was reminded that the other job may run into Wednesday. She said fine “that works for me it is driving me crazy and it just needs to be fixed.” She was contacted Tuesday evening to remind her of the appointment time tentatively scheduled for Wednesday; and we did tell her that the job we had already scheduled from Tuesday did run into Wednesday as anticipated. The technician would contact her with the time of arrival when he was finished and that it might be later or we would have to reschedule her appointment for another day. She confirmed the appointment and said she would be there. She called twice later in the afternoon on Wednesday and the call was forwarded to the owner Robert Frank. He told her that the job had just finished and that he could be there within twenty minutes. The member was upset, but at no point was Bob rude with her and he certainly did not hang up on her. She was told that if she chose to call someone else, that was certainly her choice; but that we were willing to be there in twenty minutes to investigate and repair the issue. She told him that she was just going to call another electrician and hung up. We are sorry that this member did not feel that we were accommodating to her wishes. We strive very hard to schedule appointments when it is the most convenient time for the customer – but unfortunately that does not always happen. Please contact us to discuss our scheduling policy if you are interested in hiring Perfect Electric Services for all your electrical needs. We are confident that you will be extremely pleased with what you find. Sincerely, Bob Frank, owner"

"We would like to thank you for your comments related to our professional appearance and quality of work. We strive to promote the feeling of safety and security that these provide for our customers. Our company policy is to provide quotes or estimates up front to the customer with full explanation of the charges prior to customer approval and signature. This provides an opportunity for the customer to voice any objections related to pricing or work to be performed and if unable to resolve those concerns the customer can reject the proposal. The appointment was made Friday, for the first appointment of the day on Monday. Since this appointment was scheduled at 8 am; if the price was unacceptable to the customer they could have declined to have us perform the services and still would have had plenty of time to call other providers for estimates. Then a $69.50 dispatch fee (which includes the technicians’ diagnostic time and travel time) would have been the only charge incurred. As you had so eloquently pointed out; our licensed technicians do provide “superb” and “top notch” electrical work. Thank you again for appreciating our high standards and commitment to provide our community with the highest trained, licensed, drug free work force."