"Thank you! We truly appreciate your kind words and are so glad you’re happy with your newly tiled garage. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your updated space! Best regards, Jaime Zagazeta"

"Thank you for your wonderful review! I'm so glad to hear that you were happy with the installation process and our team's cleanliness and communication throughout the project. We always strive to make the experience as smooth as possible, even when unexpected challenges come up. It was a pleasure working on your home, and I truly appreciate your trust in us. If you ever need anything in the future, don’t hesitate to reach out! Best regards, Jaime Zagazeta"

"Thank you so much, for your kind words and for trusting JZ Star Flooring with your condo’s flooring project! It was a pleasure working with you once again, and I’m glad we could make the process smooth by handling the association’s requirements. Your new vinyl plank flooring looks fantastic, and I’m thrilled that you’re happy with the results. If you ever need anything in the future, we’re always here to help. Enjoy your beautiful new floors! Best regards, Jaime Zagazeta"

"Thank you for your kind review, [Member Name Removed]! We're so glad we could assist with your carpet restretching project. Jerry and the team take pride in providing efficient and professional service, and it’s great to hear you were happy with the results. We truly appreciate your trust and look forward to helping you with any future carpet or flooring needs. Thanks again for choosing JZ! Best regards, Jaime"

"Thank you so much for your amazing review, [Member Name Removed]! It was a pleasure working with you to bring your vision to life. We're thrilled that you're happy with the communication, flexibility, and quality of our work. Meeting your deadline was a top priority for us, and we're so glad we could deliver a result that exceeded your expectations. Your kind words about our team mean a lot, especially knowing how challenging it can be to find reliable contractors. Thank you for trusting us with your project, and we truly appreciate your recommendation! Warm regards, Jaime"

"Thank you so much for your kind words! We are thrilled to hear that you're happy with the flooring in your new home. We're always excited to go the extra mile to ensure our customers get the results they want, and it was a pleasure to help you get your floors done right away. We appreciate your trust in us and look forward to serving you again. Enjoy your beautiful new floors! Best regards, Jaime --- This response acknowledges the customer's satisfaction, highlights the speed and service, and expresses your appreciation. Let me know if you'd like any tweaks!"

"Thank you, [Member Name Removed], for the excellent review! We're so glad you chose us to replace your carpet and that you're happy with the results. It's great to hear that you appreciated our knowledge and dedication to being available whenever you needed us. We truly value your trust and are thrilled to have been part of transforming your space. If you ever need anything else, don't hesitate to reach out—we're always here to help! Best regards, Jaime"

"Thank you so much for your kind words and the perfect rating! We're thrilled to hear that you had a great experience with our team. It was a pleasure working on your project, and we truly appreciate your trust in us. We look forward to continuing to help with additional projects you've been wanting to get done."

"Thank you, [Member Name Removed], for your wonderful review! It was a pleasure working on your condo renovation. We're delighted to hear you're happy with the new tile floors, kitchen cabinets, countertops, and all the other improvements. One aspect we particularly enjoyed was customizing the cabinets to perfectly fit your pantry and closets, which added a lot of functionality and style to your space. Your satisfaction is our priority, and we appreciate your trust in our team. If you need any further assistance or have any future projects in mind, please don't hesitate to reach out. Enjoy your newly renovated space!"

"Thank you, [Member Name Removed], for your fantastic review! We are thrilled to hear that you are happy with the home remodel. It was a pleasure working with you and coordinating the additional work through our network of contractors. We take pride in transforming homes and providing top-notch service. If you need any further assistance or have any future projects, please feel free to reach out. Enjoy your beautifully upgraded home!"

"Thank you, [Member Name Removed], for your kind review! We're glad to hear you were satisfied with our work. It was a pleasure providing our expertise for your flooring project. Please don't hesitate to reach out if you have any future needs or projects. Enjoy your new floors!"

"Thank you so much for your continued trust in J.Z. Star Flooring, [Member Name Removed]! It's been a pleasure working with you on all three projects, and we're thrilled that you're happy with the results of your bathroom renovation. We always strive to be transparent and communicative throughout every step of the process, and we're glad that stood out to you. We look forward to working with you on your next project – feel free to reach out anytime! Best regards, Jaime"

"I’m sorry to hear about your experience, but we value your feedback. We aim to provide clear communication and high-quality work on every project. In this particular case, the homeowner told us that we needed to remove a floating floor. However, it was glued-down engineered wood, which made the removal process more demanding. It was a 2nd-floor hallway with six doorways significantly higher than the LVP we would install. We explained to the homeowner that we needed to level the floor. This added complexity and cost to the project. Each room entrance had a different height, so we had to adjust the leveling and create slight ramps to the doorways. This was a difficult job, and despite the homeowner initially agreeing to the added costs of the demo and leveling, the situation became even more challenging due to his hostile behavior towards me and the workers. For instance, he accused us of leaving the job early, but in reality, we couldn’t proceed with the work on certain days because we had to either pour cement, which couldn't be done at the end of a workday, or wait for the cement to dry. I mostly relied on my project manager, who handled the installation, for onsite communication. A family pet passed away during the project, so I couldn’t always answer the homeowner’s calls immediately. However, I followed up with a text explaining the situation. Furthermore, I responded to the homeowner's communications within an hour. The review stated that we charged $40,000 for the project, which was likely a typo; the correct amount should have been $4,000. We take all customer concerns seriously and strive to make things right. I contacted the homeowner to offer to honor the warranty and replace the top stair nose molding, which came loose during the required 48 hours of drying time. Unfortunately, we could not schedule the repair promptly, and we accept responsibility. While we recognize that we could have communicated better, we believe the review is unfair."

"Thank you, [Member Name Removed], for your fantastic review! We're thrilled to hear that you found our team professional and easy to work with. It’[Member Information Removed] always a pleasure working with you on your flooring projects. We're glad we could bring solutions when needed and meet your expectations. If you have any future projects or need further assistance, please don't hesitate to reach out. We look forward to working with you again!"

"Thank you for taking the time to write a review. Most of our best outcomes have come from our customers' active participation. You provided pertinent information throughout the process, such as the impact windows installed shortly after building the subfloor. Thank you for taking the time to write a review. Most of our best outcomes have come from our customers' active participation. You provided pertinent information throughout the process, such as the impact windows installed shortly after building the subfloor. This made us look further into the area by the three windows. We suggested using leveling cement and sealing the floor so water could not enter from underneath. One of our successful traits is that if we are not 100% sure about any aspect of the job or encounter an unforeseen circumstance outside the scope of work, we ask how to proceed. First, this avoids conflicts due to work needing to be approved. Second, we can show our customers the options to overcome the unforeseen work. Finally, we consider the budgetary constraints and work towards a cost-effective solution. That's just a microcosm of the type of detail and focus we set out to achieve. Thank you, JaimeThis made us look further into the area by the three windows. We suggested using leveling cement and sealing the floor so water could not enter from underneath. One of our successful traits is that if we are not 100% sure about any aspect of the job or encounter an unforeseen circumstance outside the scope of work, we ask how to proceed. First, this avoids conflicts due to work needing to be approved. Second, we can show our customers the options to overcome the unforeseen work. Finally, we consider the budgetary constraints and work towards a cost-effective solution. That's just a microcosm of the type of detail and focus we set out to achieve."

"Thank you, [Member Name Removed], for your excellent review. We are thrilled to hear that you are delighted with the results of your flooring project. It was a pleasure to understand your needs, particularly how important it was to preserve the original decor of your grandmother's home. We are glad Luis could deliver such excellent installation work, honoring your grandmother's home's cherished memories and aesthetic. We sincerely appreciate your trust in us and look forward to working with you again. Please don't hesitate to reach out if you need further assistance."

"Thank you for sharing your review with us. The marble backsplash you selected is truly stunning, and we appreciate you sending us the measurements. We look forward to collaborating on more projects to further enhance the beauty of your home."

"Thank you, [Member Name Removed], for your excellent review! We’re thrilled to hear you had a great experience with our service. Your recommendation means a lot to us. Please don't hesitate to reach out if you have any future projects or need further assistance. We're here to help!"

"Thank you so much for your glowing review, [Member Name Removed]! We're thrilled to hear that you are now enjoying the bathroom oasis you've always wanted. We understand the challenge that was presented, and we're so proud of Eduardo and Guillermo for their hard work and talent in transforming your space. Your recommendation means the world to us, and we are grateful for the opportunity to have worked on your project. If you ever need anything else, don't hesitate to reach out! Best regards, Jaime"

"Thank you for your wonderful feedback, [Member Name Removed]! We’re so glad to hear that you were pleased with the speed and professionalism of our work. We take pride in delivering great results, and it’s fantastic to know you were satisfied. We appreciate your support and hope to have the opportunity to assist you again in the future! Best regards, Jaime"

"Thank you for your feedback, [Member Name Removed]! We're happy to hear that you’re pleased with the work we did. We always strive for excellence, and we appreciate your recognition. If there's anything else we can do to make your experience even better, please don’t hesitate to reach out! Best regards, Jaime"

"Thank you for carving out time in your hectic schedule to provide this impressive review. Your appreciation of custom upholstery and carpet cutting work completed reflects the caliber of customer service we deliver coupled with our renowned craftsmanship. Many potential customers look for this type of review to lend credence to a company’s customization & technical prowess."

"'m sorry, but your expectations for an outdoor travertine tile job were unrealistic. The only issue we have is that the water is still pooling a bit, but we have yet to have a chance to fix it because you've been in California the whole time. We demolished your old tile and removed it. Since the tile is right against the wall, there are very few nicks right where the tile meets that wall. With outdoor demolitions, the tile near the border can leave some minor nicks because there isn't trim to cover up the area, but you've completely blown the situation out of proportion. I'm not going to say that we did a perfect job, the water pooling needs to be addressed, but we could only do that repair with someone being home. I'm prepared to resolve the minor pooling issue, and if you want to go through my insurance company, I will gladly provide it for you. We are willing to work with you to address any concerns and are also ready to provide you with our insurance information if needed. We understand that this situation may be frustrating, but we ask that you consider the nuances of outdoor installations before making any further judgments. We strive to provide the best service possible, and we hope to have the opportunity to rectify any issues to your satisfaction. However, in this case, you are making it out to be a catastrophe which is not the case."

"Thank you so much for your kind words, [Member Name Removed]! We're thrilled to hear that you had a great experience with Guillermo, Eduardo, and myself. We take pride in our team’s attention to detail and responsiveness, and we’re so happy you noticed. It’s wonderful to know that you were satisfied with the quality of work and value we provided. We look forward to the opportunity to work with you again in the future! Best regards, Jaime"