The permit process went very slowly because the subcontractor was unresponsive to the request for additional engineering information on the gates, despite our efforts to communicate what the city wanted from them. They were just unable to take the time to understand what we were telling them. It was as if we were speaking Spanish and they were speaking French. After many weeks, we finally were able to make them understand what the city was requesting. This was a moderate size project (approx 350 lin.ft.). The fence instillation only took 2 days, which we thought was great. In hindsight we regret though, as many short cuts were identified in the weeks following the project. Gates were installed incorrectly (we made sure EVERYONE knew we were going to build a pool and the fence/gates must meet code requirements for a pool barrier). The rolling gate was installed with only an inch or two of concrete below the track, which cracked and gave away the first time the camper rolled over it. I had complained to them during the installation that the concrete needed to be more substantial with adequate steel reinforcement to handle the load of a motorhome and construction equipment. I was told that it would be OK (we only have fine sand throughout our yard here in S. Florida). There were also areas of the fence which were improperly nailed. The actual contractor (Fence City/Cabio Construction) did send another crew out to fix one of the walk through gates, but they only made the situation worse (gates were hung improperly). They city building inspector refused to approve one side of the fence and gates because they were improperly installed to meet requirements of a pool barrier (one gate even opened the opposite way the building code required). All of the gate latches were installed too low to pass inspection. We have been fighting with The Home Depot as well as the subcontractors Fence City/Cabio Construction for months. Home Depot finally agreed to fix the gates, but completely at our additional expense. But we really don't want this company back of our property again anyway. Forget any any kind of warranty. All of our problems were brought to their attention within 30 days of the job being completed. We have been in touch with Home Depot as well as Fence City/Cabio Construction multiple times in the past 9 months without response. It's hard to believe there could be so many problems with a simple fence job. In the end, we had to have another fencing company (South Eastern Fence of Pembrock Pines) come out and make the necessary corrections to the front gates. They did an excellent job.