Encore Interiors - A Consignment Gallery

"Hello [Member Name Removed], Thank you for the amazing review of our store and it's staff. It is truly appreciated that you would take the time to write this review. I will be sure to pass on your words of praise to our staff and promise you that we will continue to strive to provide the level of service you experienced. Once again "Thank You" Jeff Holly Encore Interiors"

"Hello {Member's name removed}, I am very sorry that you feel that your experience with us only rated a "D" rating. I would like to clarify a few things. 1. You delivered the items to us. We did not charge you to pick them up. 2. The items that you brought to us were all in very poor condition as was discussed with you at the time of drop off. 3. You approved your pricing in person after a thorough discussion of the condition issues (the bed was even missing parts). 4. If you were unhappy with the pricing you could have taken the items back. You were under no obligation to consign them but at the time of drop off you seemed happy with the pricing. The only unsold item is the bed. I am sorry that you feel somehow harmed by us, however, we have represented your merchandise as best as possible considering it's condition."

"Hello [member name removed], Thank you for taking the time to review our store. We are pleased that we were able to provide a pleasant experience for you. Thanks again and we look forward to your next visit."

"Hello (Removed members personal information) Thank you for your business and review of Encore Interiors. I am disappointed that you felt our staff was abrupt with your questions. I will be sure to address that with everyone. While not a reasonable excuse, we have been short staffed in recent weeks. I would like to correct some misinformation in your post. 1. We do not determine the price for your items. We work with you to establish your initial pricing. We make suggestions based on our formula and previous experience with like items, however, are always open minded to your concerns. With that being said, if we feel that your pricing request is unreasonable, we will not accept an item for consignment. 2. We require photos of furniture and some other items in advance so that we do not waste your time if the items are something we would not have interest in. 3. We mail checks to consignors that are located 20 miles or more from the store. All others we ask to stop in to the store to retrieve their payments. I hope that clears up any incorrect information that the abruptness of our staff member may have created. We are hiring some great new additions to our staff and assure you that we will do everything in our power to assure that your experience is not repeated. Once again, 'Thank You' for taking your valuable time to provide your feedback. Jeff Holly Encore Interiors"

"Hi [member name removed], Thank you for the complimentary review of your experiences with the store. We appreciate the time you took to complete the review. Thanks again, Jeff Holly & Chuck Wilson Encore Interiors"

"Hello [member name removed], Thank you for the nice review of the store. We hope you were able to find a home for your items and appreciate the time you took to review us. Jeff Holly & Chuck Wilson Encore Interiors"

"Hello [Removed member name], Thank you for the nice review of the store. We are sorry you feel the pick up fee is high. The truck is not a profit center for the store. It is a way to make getting your items to us more convenient. We have not raised the fee in the 4+ years we have been open even though the cost to us has increased dramatically. If we could do it for less we absolutely would. Thanks again for taking the time to review us. It is greatly appreciated. Jeff Holly & Chuck Wilson Encore Interiors"

"Hi [removed member name], Thank you for the review of Encore Interiors. We truly appreciate the time you tool to review us and will continue to strive to earn your positive reviews in the future. Thanks for your business and we'll see you soon! Jeff Holly & Chuck Wilson Encore Interiors"

"Hi [member name removed], Thank you for the wonderful review of our store. We truly appreciate the time you took to write the review and are extremely pleased that your experiences with the store and our staff have been excellent. Thanks again and we look forward to seeing you again. Jeff Holly & Chuck Wilson"

"Hi [member name removed], Thank you for the lovely review of Encore Interiors. We are truly pleased that your experience was good and hope to continue doing business with you in the future. Thanks for taking the time to review us. Jeff & Chuck"

"Hi [removed member name], Thank you for the glowing review of the store. We truly appreciate the time you took for the interview. As always, we will continue to strive to deserve the type of praise you have given us. We'll let you know as soon as a wall unit comes in that will fit the bill. Thanks again, Jeff & Chuck"

"Hi [member name removed], Thanks for taking the time to review us on Angie's List. We are glad your experiences with the store have been positive. Thanks again, Jeff Holly and Chuck Wilson Encore Interiors"

"Hi [member name removed], Thank you for taking the time to review us on Angie's List. We are glad that your experiences with the store have been positive. Thanks again, Jeff Holly and Chuck Wilson Encore Interiors"

"Hello [member name removed], We are sorry that you had a negative impression of our response to your furniture. Unfortunately, we have found "Oak" furniture to be difficult to sell in our market. It would not do neither of us good to take it and not be able to sell it. Once again, we apologize if we have left you with a negative impression."

"Hello [removed member name], Thank you for the review of your experience with our store. We are happy to hear that you had a positive experience. Thanks again and we look forward to doing business with you again in the future. Jeff Holly & Chuck Wilson"

"Hi [member name removed], Thank you for the positive review of your experience with the store. We were glad to help you realize your goal and hope to do business with you again in the future. Thanks again, Jeff Holly & Chuck Wilson"

"Hi [member name removed], Thanks for the positive review. We truly appreciate your business and the time you took to review us. Jeff & Chuck"

"Hi [member name removed], Thank you for the positive review of Encore. We are very pleased that your experience was a positive one and hope to do more business with you in the future. Thanks again, Jeff & Chuck"

"Hello [member name removed], Thank you for the great review. We are very happy that you have been pleased with our services and hope to do continued business with you in the future. Thanks again, Jeff & Chuck"

"Hello [Member name removed], Thank you for the lovely review and your business. Once again, our apologies for forgetting the pillows on the first stop. We hope to see you again soon."