Cliff's Pools & Patios
About us
Additional DBA names: Cliff's Pools & Patios Affordable Makeovers & The Business Man, Inc.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 7% | ||
| 7% | ||
| 6% | ||
| 11% |
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Dear Fellow Angie’s List Members, Clearly this is a ridiculous complaint, please disregard! This person is not a customer of the company. 1) Homeowner called for “Free Estimate” for new heater, new pool surface, new tile and new travertine deck. Homeowner called on 1/14/15. 2) We scheduled “Free Estimate” for 1/16/15, (2) days later. Appointment was made on time and on schedule by estimator. 3) Proposals were emailed to homeowner on 1/22/15, on time as promised. 4) On 1/23/15, (1) day later, homeowner called office with questions on proposals. All questions were answered by office staff. 5) Homeowner also requested estimator call her to review options and required items offered. 6) Homeowner called again, advised us not to call back. They selected another contractor. We highly recommended all members disregard any comments from this member. This member gets an “F” for honesty!! Thank you. Cliff’s Pools and Patios 10178 NW 47th Street Sunrise, Fl 33351 954-742-2000 – phone 954-742-2006 - fax"
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff'[Member Information Removed] Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
I did not like the upcharges I got for additional $1200 and $950 at various check-points, but I was warned there could be more damage uncovered during the removal of old materials.
Although quoted about $5500, I ended up spending about $8000 total.
Regardless, I would trust Cliff again to do work for me. His company has been recommended by my peers, whom he did work for and also, local Pinch a Penny management, where I buy my pool supplies.
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
I would urge all people considering hiring this company to carefully read all reviews - there seems to be a common theme of complaints. I would say that perhaps they do some jobs correctly but when hiring a company do you want to toss a coin to see if yours is the one that is done correctly without any problems or one that has problems and then you will be threatened and yelled at and then not have the problems fixed. BUYER BEWARE
"Dear Fellow Angie’s List Members, We of course request you to completely disregard this ridiculous review. The pool was a complete disaster area and now looks better than new. Homeowner was so satisfied after all work was completed (pool & deck), they separately contracted us for ongoing pool service. If you care to hear the truth, feel free to call us. We will tell the real story, which can be documented. We are well known for our exceptional quality, doing over 1,000 projects annually and have over 300 regular service customers. We have better than 99% customer satisfaction. We try to please everyone but as we all know you can’t satisfy some people no matter how hard you try! Thanks you."
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
Highly recommend.
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
Let’s be clear: if you go with Cliff’s Pools and Patios, expect high price, poor service and zero accountability.
If you are not satisfied by their work like we were, they will tell you how much it is a privilege to get a call back from one of their multiple “managers” or the self-important owner and all you will hear is that you have nobody else to blame but yourself and that you need to pay MORE to get it corrected !
As pushy as they are in collecting payment at every stage from deposit to the minute after each milestone, they will not take any responsibility at any stage...By the way, the reason for not taking credit cards should be a big red flag (they admitted that customers would dispute the charges after the work was completed, so that’s why they only take checks..!)
This company’s culture (and its owner’s) is simply that a customer is not smart nor skilled enough to understand (or accept) that Cliff Pools will take your money but will never stand behind their work or feel that they have an obligation to deliver results. On one hand, you will hear that these guys are practically rocket’s scientists or cancer doctors and you can’t come even close as it takes their 30 years of experience to fire-up the pool, that just following their directions isn’t enough but on the other hand also said that 80% of their pools are not fired up by them...! So, which is which ???
Although they give big lip service to customer satisfaction, Cliff and his mignons will make sure that you feel that it’s a privilege to even get a call returned by some of their numerous, very important little managers and that they have so many other more important customers to attend to; they will lecture/patronize you by repeating their same unacceptable logic over and over again: if something goes wrong, there is no guarantee from their side and certainly a reason for which you did something wrong... The entire experience from bad scheduling, supervisors showing up after hours, to the unsatisfactory result was a terrible disappointment for a company that constantly brags/claims to be professional and reliable.
So, just don’t waste your money and time, skip the self important/ condescending attitude and move on, like we did, to one of the many customer-focused professionals who actually pay respect to their customer’s satisfaction, commit to delivering results and stand by the quality of their work.
We are glad we did and have made sure to share that real life experience with our friends homeowners across South Florida as well as the realty group who had initially referred Cliff to us...
P.S. what does it say about Cliff pool’s owner when you him responding to another dissatisfied customer by just chastising him and questioning the reviewer’s honesty...?
"Dear fellow Angies List members: It is unfortunate that a person can make a complaint and unfairly slander a company even if everything regarding the complaint is false. This is the case with this person. In fact, these homeowners damaged their own new pool surface by not doing their maintenance properly after our work was completed. We had offered to do this maintenance for them in the form of our fire-up program but they declined and accepted the responsibility themselves. They did not do it correctly and created damage to their new pool surface. After they brought the damage to our attention we provided no-charge inspection services that confirmed the pool water had developed a hard scale over their new pool surface. Then we demonstrated that the scale and stains could be removed with the proper repair treatment, but there was absolutely no evidence of surface material failure or application defects on our part. This member receives an “F” for honesty. We value constructive criticism and always try to be fair and do the right thing with every customer but in this case we must reply with the real truth. Though we value our membership with Angie’s List, our advice to everyone is to understand Angie’s List does not check in any way to determine if complaint is justified or not. I suggest all members disregard any comments from this member. Our Operations Manager has spent much time recreating the actual true accounting of this issue. We hope you will read it so you can decide for yourself if this type of underhanded and slanderous written behavior should be considered. Thank you! [member name removed], the author, is not our customer, he lives with [removed additional name] whom we were under contract with, to resurface their swimming pool. Yes they spent $ 4,000.00 because they had requested several upgrades. Throughout the project there were some progress payments due which were clearly defined in the contract, and when each of those progress payments became payable they were asked for. That’s what contractors do. This person has no right to belittle this contractor for asking for progress payments when they are due. Just sour grapes. The resurfacing project was completed and accepted on time and within budget for exactly what they had contracted for, as such, was acknowledged by them making their final payment in full, when the job was completed. [removed additional name] was very happy with the work until after he assumed responsibility to properly maintain the freshly resurfaced and refilled swimming pool. After our contracted resurfacing work was completed and the swimming pool had been re-filled with fresh city water, comes a crucial 30 day period where important maintenance, chemical testing and the correct amount of chemicals are added to the water throughout the 30 day curing and hydration period. The process is crucial to maintain the proper chemical balance as defined by the industry standard saturation index to prevent damage to the new pool surface. Every new ‘fresh-fill’ undergoes this requirement. [member name removed]'s assertion that we must be rocket scientists or cancer doctors is disputed. We are simply pool professionals providing our customers with very important, industry recommended advice, that they need to follow so their new pool surface is not damaged by chemical abuse."
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