1 Stop Realty & Property Management

We had problems from beginning to end. We just finished our contract with this company and are happily taking our business to another Property Manager.
It started with a very generic lease. We didn’t understand the impact to this until we needed to use the strength of the lease to require actions from the tenant. At that point we realized how minimally her lease protects the landlord.
When addressing a plumbing problem on a Saturday night her assistant called us to say she was going through the phone book looking for a plumber available at that time. We were led to believe she maintained relationships with multiple vendors for all repair needs but that was not the case. A handyman who was hired even had to send a legal notice to her 3 months after sending her the bill and not receiving any response. She thought she was negotiating a better price and never even informed us she received an invoice.
Their written communications are horrible and in dire need of a simple spell check, reflecting the level of detail this company lacks. The tone and manner in which they were written only created problems with our tenant and service providers, not getting results and requiring us to intervene and mediate when an email exchange became escalated.
After we notified Stephanie Arreola that we would not renew our contract we asked about transferring the key to our new PM. To our
surprise she said she never maintained a key, she gave the tenant the only one. So for the 12 months as our Property Manager she had no access to the property in case of need or emergency.
This review would become too long if we were to list all the problems we've had throughout this year. But considering her arguments with the tenants, problems with contractors, lack of communication skills, rudeness and plain amateurism, all we can say is that we are very happy to be moving on. We do not recommend this company to anyone.

They are great.