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RAY DUNCAN PLUMBING INC

3.0(
9
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

No subcontractors. We offer all forms of payment, be sure to check out our web site and facebook for more information and coupons. 24 HOUR EMERGENCY SERVICE AVAILABLE.

Business highlights

Emergency services offered
47 years of experience

Services we offer

& NEW BATHROOM FIXTURES., FAUCETS, POWER SEWER AND DRAIN CLEANING, SINKS, Specializing in both Commercial and Residential Service including, TANKLESS), TOILETS, VIDEO INSPECTION, WATER HEATERS (GAS ELECTRIC, WATER SOFTNERS SYSTEMS

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.09 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
11%
3
11%
2
11%
1
33%
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Showing 1-9 of 9 reviews
Brenda L.
Oct 2018
1.0
terrible take them off your list
Response from RAY DUNCAN PLUMBING INC

"J# 1112657. Please be assured that it is always our desire to accommodate you with utmost respect and integrity. We sincerely apologize for the frustration and inconvenience you experienced during your service. It is our understanding that we have resolved all concerns to your full satisfaction and it is our hope that you will once again have confidence in us. Again, we sincerely apologize and appreciate you allowing us the opportunity to make these circumstances right. Sincerely, Lisa Luhmer, Customer Service Representative, Ray Duncan PlumbingToday, 941-921-5581 x.115"

John D.
Aug 2018
5.0
Yes, I recommend this pro
/It went very well.
Response from RAY DUNCAN PLUMBING INC

"We appreciate you letting us know that you enjoyed your service! You are the reason we strive to create a great experience. Thank you for inspiring us to deliver the best service in the area and to give you the best from TODAY! Sincerely, Lisa Luhmer, Customer Service Representative, Ray Duncan PlumbingToday, 941-921-5581"

Carrie C.
Mar 2018
4.0
Yes, I recommend this pro
Heavy sales pitch to upsell, quote was all over the place with no explanation of how they arrived at price. Plumbers were great, excellent work, but be prepared to stand your ground on what you’re needing done because the salesman uses scare tactics to upsell.
Response from RAY DUNCAN PLUMBING INC

"We truly appreciate your business and appreciate the opportunity to help you. Thank you for your feedback, and we look forward to serving you in the future. Thank you, again! Sincerely, Lisa Luhmer, Customer Service Representative, Ray Duncan PlumbingToday, 941-921-5581 x.115"

STELLA L.
Jan 2018
2.0
The man Ray Duncan Pluming sent out to give the estimate took our information and model # etc. He never looked to see what might be wrong with the pump , even as simple looking to see if it had a blown breaker. He did nothing to examine the pump. He called to price a new unit and gave us an exorbitant price for replacement. I was very disappointed as they were the company that originally installed and also repaired it in the past. We paid a service call for a waste of our time. Another company did our plumbing job and charges were 1/3rd of Ray Duncan's written estimate. Sad.
Response from RAY DUNCAN PLUMBING INC

"Thank you for letting us know that your experience with Ray Duncan PlumbingToday was not the quality of service that we are known for and that you deserve. We apologize if our price was not in the range you expected and we sincerely apologize for any frustration or dissatisfaction you may have experienced. Please be assured that it is always our desire to accommodate you with utmost respect and integrity and to have your complete satisfaction. We hope that you will once again have confidence in us. Sincerely, Lisa Luhmer, Customer Service Representative, Ray Duncan PlumbingToday, 941-921-5581 x.115"

Heather B.
Oct 2017
3.0
$90
The repair went fine - there was nothing wrong with the garbage disposal. The hose under sink needed to be reattached so the dirty water didn't back up. It was a super simple fix (advanced plumbing skills not required) that took under 15 minutes, so it seemed expensive. I preferred the company before ownership change - now it seems more sales-y, less service-y. They did the work & were friendly enough; but I didn't love being told my newer appliance was 'not the best brand' and they could sell me a better one (even though mine was working). Fortunately it wasn't high pressure sales - they left me with info & pricing for when I was ready.
Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call us at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Richard M.
Jun 2017
5.0
Yes, I recommend this pro
After the leak was detected, we decided to re-plumb the whole house as the uncertainty that another leak may occur and the damage that would have been done to the interior of our home would have required a lot of repair work. The Ray Duncan team completed the re-plumbing in one day. They were very professional and knew what they were doing. The two man team came from either Bradenton or Sarasota and have worked together for some time. The building inspector said that they did an excellent job and we agreed. The Ray Duncan company was the only company to guarantee their job for the life of our home.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

Linda W.
May 2017
2.0
$225
The faucet was installed. They took away the box with the paperwork for the faucet so we no longer have that. They charged my 85 year old mother about $225 for a simple installation. Research indicates that the going rate is about $100. I called them. I learned that they have changed the way they do business and no longer charge by the hour, but by the job. They could have mentioned this to my mother at any point during t he many times she told them she had been doing business with them for almost 40 years. When I called to complain, they said they would refund some of the money and return my call. They did neither. They are changing their business model, apparently so they can become creeps and rip off old women. A second call was not answered at all.
Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call us at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Susan D.
Jun 2016
1.0
$912
Ray Duncan Plumbing 727-733-0968 Completed work on Mom’s place the week of 4/10, for $900.00, no invoice provided. Call History: Monday 4/18 2:48pm I spoke with Greg, I told him I thought the bill was too high for the work performed. He said that he didn’t have the invoice information in front of him and asked if he could get back to me shortly. I told him it was close to the end of the day and that he could just call me tomorrow, he said thanks. Tuesday 4/19 5:55pm after not hearing from Greg all day, I called the number and got the answering service and left a message for Greg to please call me the next day. Wednesday 4/20 1:30pm after not hearing from Greg, I called and he answered and said he was just getting ready to call me. He told me the bill was for $900.00, I asked for him to explain it to me. He said the initial visit was $279.00 which included a trip fee (approx. $79.00, best recollection of what he said) which started when the plumber left wherever he was when he received the call until he arrived at my mother’s trailer. I asked him if my mother was aware of this charge and he said he wasn’t sure as the trailer park had called him. I said Ok, please continue explaining the rest of the charge. He said that my mother had opted for a temporary patch for the leaking pipe that was found. I told him no, your plumber told my mother that he didn’t have time to fix it correctly during this visit but would patch it so she would have water and return the next day. Greg said that “the work was done” so we charged appropriately for it. I said what other option did my mother have? He said a lot of people opt to just let the water run until we return the next day, I told him that I highly doubted that anyone would opt for that option. I then asked him to explain the charges for the next visit, that they dispatched two men and quickly said we only charged you for a plumber and a helper instead of two plumbers. I asked what a plumber is an hour, he said approximately $80 per hour. I said Ok, he continued that the two men were there a little more than two hours, replaced some piping and several fittings. He explained that the labor was approx. $400.00 and the materials were a little over $200.00. I asked him how the labor could be that high when from what I could see they replaced two sections of pipe and a couple of fittings. He said that their system is all automated and when the time and materials are entered it automatically calculates the charges. I told him that I thought the charges were exorbitant for the work done and the materials that were provided. He said that they are a trusted provider and that the trailer park calls them because they don’t take advantage of the elderly that live in the park. I told him that I wanted him to talk to the owner of the company to explain my view of the charges and ask him to lower the cost to something that I felt was still high but reasonable, I told him I would be willing to settle for $650.00, he said he would talk to the owner and get back to me. I told him I would be out of town the rest of the week and would hope to hear from him Monday. Wednesday 4/27 10:29am after not receiving a call back from Greg I called him, he said he hadn’t had a chance to review it with the owner yet and asked for my number again. He said he would make sure the owner got the message. Wednesday7 4/27 10:45am – I called Greg back and asked that he email me a copy of the invoice as my mother wasn’t given a copy of the invoice she had to sign electronically when the work was done. Greg did promptly email me a copy of the invoice. I immediately noticed that they charged $2.50 a linear foot for 70 feet of ½” CPVC piping ($175.00) which would normally cost about $35.00 at a Home Depot or possibly even cheaper at a plumbing supply house. When I called back and questioned Greg about this, he said that it had to do with risk mitigation, in case one of the pipes they installed burst. I asked if they had insurance, and he said “yes but it doesn’t pay for everything” so they charge extra on the piping in case something happens and they have to pay out of pocket for damages. I told him that I thought it was exorbitant and not fair to charge anyone such a fee when they have insurance. I asked him why the same thing didn’t apply to the fittings that were on the invoice and he said he didn’t know why. I also noticed that the labor was $455.00 at #130.00 per hour or 3.25 hours, my mother said that the two men were at her house for less than two hours, Greg said he has to go by what the guys log in on their automated system. I told him once again that I felt my mother was being taken advantage of and that I wanted him to speak to the owner and get back to me, he said he would. Monday 5/1 1:00pm – after not receiving a call back from Greg I called him, once again he says that his boss hasn’t had a chance to look at the situation. Friday 06/10/2016 – still no response from Ray Duncan plumbing.
Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call us at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Marte C.
May 2016
5.0
$423
Timely, professional, and neat.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

William W.
Nov 2015
1.0
$308
I had a leak in the plumbing under my mobile home.  The repairman was here 3 hours and spent a lot of that time in his truck.  He said he went to the local Home Depot and they did not have a replacement fitting and that the entire plumbing under the home should be replaced. He then informed me that his office tried to find a replacement fitting, but to no avail.  When he finished he informed me that the problem had not been repaired.  What ever he did under there actually did reduce the leak, but as he said, it was not repaired.  I was charged over $300 and the problem was not repaired.  I emailed the company and complained. Their response was that I would have to replace all the plumbing under my home at a cost of $2500.  Very frustrating.  I later called another plumbing company.  The new company sent a plumbing technician who diagnosed the problem, went to the same Home Depot and found the necessary parts to replace the split fitting.  He uninstalled the split fitting, installed the replacement parts and was finished in about an hour, total time.  I asked him to take photographs of the split fitting and of his repair work.  When I looked at the split fitting, the split itself had been filled in with pipe dope or another similar product.  I mentioned to him that Ray Duncan Plumbing had quoted me a price of $2500 to replace the entire system and I could tell by the look on his face that he was surprised at the amount of the quote.  He charged me less than half of what Ray Duncan Plumbing had charged me and actually properly repaired the problem.  I was very upset that a company would charge over $300 for not repairing a problem, and then try to talk me into replacing the entire plumbing system at an additional cost of $2500.  I, like many people in this area, live on social security and every penny counts.  I am still out the $308.16 paid to Ray Duncan Plumbing plus the $150 that it took to actually have it repaired.
Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call [Member Information Removed] at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Linda L.
Oct 2015
5.0
Yes, I recommend this pro
$150
Called for service in am.  Service provider to my house about 12 noon the same day.  Went to work immediately, completed the job in a timely manner and cleaned up after himself.  The plumber how came to my house was Corey, who was polite , personable, and efficient.  Would recommend to friends.
Response from RAY DUNCAN PLUMBING INC

"[member name removed] we appreciate hearing from you and I have forwarded your review to Cory. We were blessed the day he walked through our door. Thanks so much for your kind words and acknowledgment of the type of technician and service we are happy to provide to all of our customers."

Colleen D.
Sep 2015
5.0
Yes, I recommend this pro
$218

I discovered a spray coming from the flexible tubing leading to my hot water heater in the garage and saw that a puddle was quickly forming on the floor.  A friend had recommended Ray Duncan Plumbing so I called them..  They agreed to send a technician  out that same day around noon.  There was a mix up in recording my address on their GPS which caused the technician to be over an hour late in arriving but he called twice to explain his mistake and to apologize and offered to reschedule for another time if I could not wait for him to arrive.  Brad Heyns was quick to assess the problem when he arrived and explained two different ways that he could fix it and which way he recommended.  Since he is not a fan of flexible tubing, he also suggested that I might want to replace the second flexible tube which was not leaking now but would likely break down over time and cause another service call.  I elected to have both replaced at once since a service call cost $90 and he could replace both tubes in about an hour.  The labor/service call part of the final bill turned out to be $110 so I was glad I decided to replace both at one time.

After he finished his work, he needed to wait around while the glue on the PVC was drying to be sure the leak was completely fixed and everything was running smoothly.  It was during this time that I noticed that my bathroom shower was dripping.  I tried turning off the faucet more firmly but it continued to drip so I brought this to his attention.  He said that the drip may be happening because the shower had one valve for both the hot and cold water and the work he had done had changed the pressure on the hot water system.  He said it would probably right itself when he turned the entire system back on (once the glue dried) but that he would check on the shower again at that time to be sure.  He was right.  As soon as the glue was dry and he turned the water pressure back up, the shower leak stopped.  I appreciated his honesty about the shower not really needing repair. 

I would gladly hire Ray Duncan Plumbing again. 


Response from RAY DUNCAN PLUMBING INC

"Thank you so much for your kind words and taking the time to write such a wonderful review. Brad is a great technician and we are lucky to have him. We strive at excellent customer service, workmanship and honesty. Thanks again!"

Oksana O.
Jul 2015
5.0
Yes, I recommend this pro
$190
Excellent service.  Arrived on time, made the repair quickly.  Knowledgeable and polite.  Disposal works better than the one that originally came with the house when it was brand new.
Response from RAY DUNCAN PLUMBING INC

"Thank you [Member Name Removed]for taking the time out of your day to post this review. If memory serves I believe it was Cory that came out to visit you this day and I will be sure to let him know."

Erika S.
May 2015
5.0
Yes, I recommend this pro
$300
He really did an amazing service. She loves them. He was pleasant. He had a really great demeanor and a good customer service. The work that he did was outstanding. He did different things and he spent probably four hours there. He was there when he said he would. He's getting an A all the way across.
Response from RAY DUNCAN PLUMBING INC

"I can't tell you how much that review means. Thanks for taking the time to post it! I will be sure to pass it along to the tech that was at your mothers home."

Bonnie L.
Feb 2015
1.0
$110
The repair seemed to go alright. I got the bill and it was higher than originally quoted. Labor cost for 1 hour was supposed to be $110.00. The bill arrived and the total was $130.00. I checked with my tenant to confirm how long he was there and I was told "a little less than an hour." I called the company and they did lower it to $110. Fast forward to today. My tenant calls and tells me that he's having the same problem again with the hot water tank. OK no problem....I'll just call Ray Duncan and they will take care of me. After all it was only 2 1/2 months ago that the "repair" was done. I wanted was to have them go back out to take a look to make sure that they installed the factory part correctly. To the disappointment of my wallet, they wanted no part this. I was told that they would only go out if I gave them another $90.00 for a diagnostic/trip charge. Really? They are more interested in money than working with their customers!
Response from RAY DUNCAN PLUMBING INC

"Customer called in November and asked us to install their customer supplied gas valve. This valve was diagnosed as being the issue between the [member name removed] and the heater vendor. We were not involved in that diagnosis. We installed the gas valve and as the customer said has worked fine until yesterday when again the heater failed them. They called and asked if we would go out and service the heater. I explained to both [member name removed] that if we went out and serviced the heater there would be a charge for that. IF the issue happened to be with their customer supplied valve we do not warranty that valve and there would be a charge for us to come out. When I asked both [member name removed] why they didn't call the person who installed this heater for them, informing them that that person should warranty any work done on that heater, they said they could not get a hold of them. Most water heater warranties expire after 6 years, [member name removed] said it had been installed about 2 years ago, [member name removed] said between 5-6. The company that installed the water heater takes on the servicing and providing warranty items for that period of time. Since we did not install this heater nor diagnose the gas valve, we cannot warranty those items and that I cannot service their heater for no charge. IF we go out and give an estimate that is free, however once we start troubleshooting and calling vendors for diagnostic troubleshooting that is a billable charge. In response to their request for us to go out and make sure their customer supplied part was installed properly, well quite honestly if it hadn't been, the heater wouldn't have worked for the past 2 1/2 months. However I did tell both [member name removed] we could come out and verify that, but again, if it that was not the issue and we did investigative work to find out what the problem truly is, that is a billable charge of 90.00 for the first hours worth of service."

Heather B.
Nov 2014
5.0
Yes, I recommend this pro
$90
.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager."

Janet B.
Dec 2013
1.0
Yes, I recommend this pro
Permits are pulled and work will be performed next week. The workers were rude and they left me with a mess. When they did the plumbing, they did not install a T trap and now it smells. They put the drain next to a wall, the toilets would not flush and all the gases came up. They would not respond to me. I had to have porta-potties for my business through the holidays. It was very upsetting.
Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call us at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Jennifer M.
Oct 2013
5.0
Yes, I recommend this pro
I had Ray Duncan come out to our home a few months ago to fix a leaking pipe in my yard. They did so in a timely manner. 4 months later, it someone came loose underground and began leaking. They came out free of charge within an hour of my call and fixed the problem again. I can't say it was there fault it began leaking again as my pipes are old and really need replaced. I will definitely call them again!

Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager."

Elizabeth M.
Oct 2013
5.0
Yes, I recommend this pro
$115
Quick response , came the next day. Was able to fix problems at a reasonable cost.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

Brian C.
May 2013
5.0
Yes, I recommend this pro
$350
We will definitely call Ray Duncan Plumbing for any future work.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

Heather B.
Mar 2013
5.0
Yes, I recommend this pro
$250
The phone contact was great, they scheduled me quickly and provided an estimate. The work was scheduled quickly and done well. I cannot recall the date or price - but remember being happy with the work and the price they charged for the work. We were happy with this company and would call on them again.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

Raymond B.
Jan 2013
5.0
Yes, I recommend this pro
$100
We were so happy with the service. We thought our problem was going to be a big issue but we found out because of their honesty that our shower issue was a minor repair. The service man explained what he could do and how it would solve our issue. This is our second time using Ray Duncan Plumbing and they are our plumber of choice for any future issues that may come up. Thank you to all.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager."

Nancy C.
Oct 2012
1.0
$950
BEWARE - Ray Duncan no longer owns Ray Duncan Plumbing. Ray was great but the new owners couldn't care less about customer satisfaction. I had a new hot water heater installed by Chase on 9/2/12. 5 days later It quit working. I was told it was because I turned on the power before the tank was full. Chase had not told me not to turn on the power but the unit was working when he left and he said not to worry, he was sure it was OK. Besides, he said, new elements only cost about $55.

When it quit working I called and spoke to Chase. I asked for some kind of discount since I had just paid $777 for a unit that was working when he left I was flatly told no. I said that they obviously didn't care about keeping a customer happy and that I would be sure to let everyone know, Chase hung up on me.

I then called Al (I believe he is the new owner) he also said no to any kind of discount. I was not looking for any thing free, just something. They offer a senior discount on Angie's List but even that wasn't offered. I didn't want to call in a different plumber at this point in case there was some manufacturing defect. A technician came out while I was at work, my neighbor opened the door. He installed new elements. I received a bill in the mail for $237. Of that $170 was labor. Bottom line, Al doesn't care about keeping customers. Plumbers are a dime a dozen, find anyone other than Ray Duncan Plumbing!

Response from RAY DUNCAN PLUMBING INC

"We apologize for the frustration we have caused you. Please call us at 941-921-8851 extension # 115 so we can learn from our mistakes. We seek to make customer satisfaction our primary Goal. I will pass along your review. Charles Blum, Customer Experience Manager."

Andrew L.
Sep 2012
5.0
Yes, I recommend this pro
unknown
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager"

Allona C.
Aug 2012
5.0
Yes, I recommend this pro
$195
Mike arrived on time and was very professional and nice. Did the job promptly and cleaned up after himself. I will use Ray Duncan Plumbing in the future.
Response from RAY DUNCAN PLUMBING INC

"Thank you for your kind words. We seek to make customer satisfaction our primary Goal. Charles Blum, Customer Experience Manager."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

RAY DUNCAN PLUMBING INC is currently rated 3.0 overall out of 5.
RAY DUNCAN PLUMBING INC accepts the following forms of payment: CreditCard
No, RAY DUNCAN PLUMBING INC does not offer free project estimates.
No, RAY DUNCAN PLUMBING INC does not offer eco-friendly accreditations.
No, RAY DUNCAN PLUMBING INC does not offer a senior discount.
Yes, RAY DUNCAN PLUMBING INC offers emergency services.
No, RAY DUNCAN PLUMBING INC does not offer warranties.

Contact Information

620 UNION ST, Dunedin, FL 34698

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