ConsumerDirect Mortgage A Division of FirstBank

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Typical Bait and Switch shop After the loan officer locked in the interest rate for me, he vanished and it is extremely difficult to get hold of anybody. As a first time home buyer, I have a lot of questions and would like my lender to be responsive and let me know what the next steps of the process are. When dealing with them, I was surprised how little they know about the process and how it works - they are supposed to be experts! They got my application mixed up with somebody else's and refused to fix it; in their words, " it is not very important". Yes it is to me because they listed me as " foreign national" while I am a citizen, and I cannot even apply for homestead exemption if I am foreign national. I provided the documents they needed from us within one hour every time; however, they answer phone calls and emails only after I called them 10 times. Two weeks before closing, they requested me to" fix all the items that need repairs stated on home inspection report" in order to issue the loan! The house was not even under my name yet! Am I supposed to break into a house I don't own yet and have myself arrested?? The loan officer then blamed me for sending in the home inspection report : I did exactly what THEY asked me to do -send the home inspection report before the loan can be issued! They require you to escrow your home owner insurance, property tax, and I asked if there is an option of not having these escrowed, I got a very vague one word answer from the loan officer, which I did not understand. We almost lost our dream home because of their incompetence and unprofessionalism. We finally dumped them and went with another lender - it worked like a breeze and they were able toclose for us within three weeks. It has been a nightmare dealing with Consumer Direct; I know they are a little cheaper, however, buying a home is one of he most important decision in your life, you want to find a lender that is responsive and knowledgeable: shop around and don't be fooled! I wouldn't recommend them to my worst enemy! This company should not even be in business, in my opinion.

We were extremely pleased with how Consumer Direct handled our mortgage. Robert Jay was our mortgage officer and he was honest and more importantly realistic with us in every step of the process which set us up for success instead of disappointment. He got back to us right away whether via email or phone and he pointed out a lot of things we didn't think about and helped us through every step of the process with a lot of patience (we were first time home buyers trying to snag a foreclosure). Consumer Direct had one of the best rates we could find, and was one of the highest rated mortgage companies (I must have researched 30 different companies...). The closing process was smooth and FAST! The seller wanted to bump our closing date up by two weeks, and Consumer Direct had no problem accommodating! We closed VERY early and without a hitch. The only thing that could have gone smoother is that the appraiser they hired was a little on the slow side and we had to request an addendum to our contract to extend the appraisal contingency. That wasn't their fault, but it was a little stressful... in fairness, if you're not buying a foreclosure with very short contingency periods, this probably wouldn't be a concern for you. I would highly recommend this company and although I hope we never have to move again, if we do, we will probably get our next mortgage here as well. A+

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Attempted to complete a refinance, experienced some complications with the appraisal. Tried to dispute the problem regarding the appraiser and her appraisal and ConsumerDirect was not responsive. Stated "[we] have to take what they give us". Worked with another appraiser to provide a detailed dispute and was told that they would not accept this information. Ended up working with LenderFi.com and on target for a smooth closing with them.

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When things began to go sour with the home mortgage loan we were getting from Chase Bank, we contacted David Matalan at ConsumerDirect Mortgage. David was very fast in getting back to us and gave us a quote the same day we contacted him. The quote was better than anything we were able to find in our own city. If we hadn't been in a time crunch, we would have been happy to go with ConsumerDirect to secure our home loan. Unfortunately, we were not able to postpone our closing long enough to wait for the new loan application with ConsumerDirect to be approved.