Storm Tight Windows

The most unskilled and unprofessional company I have dealt with. Delayed installation, cracked window that was changed multiple times, and my husband figured out why it kept on cracking not their installers, delayed and failed city inspection, and now a window leaking that has caused water damage to my wall. They came a week ago and reseal my windows. I was told I would be called by a supervisor by the name Dave but he has yet to call me. This company has been a homeowner nightmare stay away. Do your research.

There's not enough space here to detail everything but let's just put it this way: they lied every step of the way and my house is in worse shape now than when the project started. I probably could have done it myself and it would've looked better. They were a nightmare to deal with and in the end we were just happy to have them out of our house. We were lied to by the salesman, office staff, warehouse staff, management, laborers, and inspectors. It's amazing that they remain in business, as extraordinarily bad as they are. I imagine it's just due to people not having done their research, like we didn't - a couple of big, dumb fish a year must be enough to keep them afloat. The crew they sent were inexperienced and green; I imagine StormTight just pulls together a minimum wage crew - with the exception of the crew chief, they looked like they had never worked on a construction site before. Day One of the project, the crew chief showed up in flip flops. They damaged our house in several places, did shoddy, half-assed work, and shattered glass into the house but made no effort to put down drop cloths or clean it up properly afterwards, even though we've got little kids and dogs in our house. We had to beg them to complete work, follow up with them over and over again for work not done, and we missed weeks and weeks of work, with their crews not showing up on scheduled days, and when they did show up they'd go offsite for "lunch" and then not come back that day - this happened several times. We are having to hire another contractor to fix a lot of the trim work that their crew left unfinished and repair the damages they caused. Factoring in the additional repair work, this project cost us $51,000.

I confirmed a date and time with them, but they called back and said I had to do a 3 to 5 minute interview before they would consider us. The no name customer service reps were very rude and the manager who called back (Mark Obrien) was trying to save the deal, but if I can't get even get to the sales presentation, I wonder what the service would be like. At this point it was too late, I gave up on them. I also got comments like, "we do so much business that we don't need you" and " we are so busy the bad reviews don't hurt us".

Several months after ordering our circumstances changed and we sold our house. We found out that Storm Tight opened a work order on our house and we are not able to close until that work order has been closed. We contacted them and told them we would no longer need the doors and they are insisting that we pay the total price of the doors and an additional 15% surcharge to cancel the contract. We are being robbed and they are holding our house closing hostage to get money from us. I am so disappointed in this company and I will make sure to tell everyone I know to stay away from this business. Original contract amount was $9000 we paid $2000 as a deposit and are now being told that we have to pay an additional $3000 and they never did anything for us.

It is really good. They do good work. The price is a little high but the quality is worth it. Overall, it's good.

Despite the mix up in installation dates, the installers finished the entire house in two days. There were twelve window openings including one 12 foot quadruple window.

The workers covered all the furniture with plastic tarps and even put up a dust waa made with the same plastic. They used a shop vac to suck away any dust generated from drilling into the concrete. They cleaned everything so that we had no mess left behind.

While Storm Tight Windows are more expensive than many others, they big beefy windows that will stand up to any hurricane South Florida can throw at them. They are really beautiful windows that enhance the look of the house.

The worst part was the entire sales process or quote process. They sent somebody out here. He gave me an estimate to 60,000 dollars.

My wife and I decided to purchase windows for our home.  But due to unforeseen circumstances at work, we decided to cancel the purchase.  I work for the fire department and we were looking at possible lay offs and cuts to our salaries.
We had given a $2,000 deposit.
I spoke with the office manager at the Boynton Beach office (Bryan Bradley) on the 3rd day of our cancellation window period. He's the same person that authorized product discounts and terms 2 days prior.  He confirmed that he would honor our cancellation. We were on vacation so I was not able to fax my cancellation but he assured me that speaking to him would due and to "enjoy your vacation and fax the cancellation as soon as we returned".
I faxed the cancellation upon my return about a week later.
Weeks turned into months and no refund.  I even spoke with the owner (Mr.Lee Brown) about 3 months later.  He said to send him proof of the financial hardships and he would refund our $2,000.  I sent him a package consisting of everything that he asked for. Again, weeks turned into months and not one reply! 
I finally called again and got a hold of a receptionist that said she would look into what was going on.  She sent me an email that the company had decided to keep my $2,000 refund. 
I have copies of everything that I sent them including phone records and read receipt emails.
No work was ever done.  The windows were not even started on because they never even had measurements taken.  
Those $2,000 mean a lot to my family and really hurt our pockets.  I feel that the company did not honor their word.  Please be careful with this company. 
Any help in getting my refund returned would be greatly greatly appreciated!

January 2014: The salesman came out and spent a lot of time pitching the windows. Part of the pitch was a 30 Day Price Match Guarantee.
We bought the windows without getting other quotes because they featured a 30 day price match guarantee.
January and February 2014: I researched windows that meet the intent and verbiage of the 30 day price match guarantee of "basic comparable features." I got several quotes. I submitted the quotes to the CEO, Lee Brown.
I discovered that the difference in price from Storm Tight Windows and other companies was at a minimum difference $3,000.00 dollars and the maximum difference $7,000.00.
March 2014: Lee Brown rejected the claim to price match citing what are quite obviously advanced or specific features when the guarantee clearly states "basic comparable."

Per a difficult HOA, attempts for a resolution between me, my HOA and STW continue to be long and strained with the HOA's issues on the grid pattern, length of the screens and frames.

Since 11/11/13, there have been 15 communication efforts to STW (email, phone messages and direct discussions) in my attempts to seek STW assistance and offer a resolution to my HOA. There were 2 visits from STW Installation Mgr. (Brad), 3 conversations with STW President (Lee) and 5 communications with my HOA. As recommended by Brad at STW, I offered a resolution to 2 of the 3 issues to the HOA, and the HOA has not accepted the offer. The relationship is strained between the 3 parties: STW feels they did their job by installing the windows per HOA approval (STW will not agree to remove the windows as requested by my HOA); HOA is not in agreement to the look of the windows and feel the ARB approval conditions have not been met, and I feel that David (STW rep who visited my home) was not forthright with me on what to expect from the windows nor do I feel he paid attention to the HOA requirements when recommending  the STW product.  David did not have a sample product to show me, just a photo of the window, no details of the screens or frames. As I said earlier, I trusted David's expertise. Also, the master bedroom window is defective, one of the side windows does not open (since the installation).

As of 1/28/14, my conversation with STW President (Lee) was strained and unpleasant but the take away was that STW will send me a resolution proposal to submit to my HOA. I have not yet paid STW the balance due payment (approx. $3600).

Additionally, STW's installers did some damage to my windows sills and wood flooring, and Lee agreed to repair the sills and floor. I am still hopeful there will be a mutually agreeable resolution between the 3 parties for the windows.

I made appointment on Saturday at the home show for an appointment the next day around 2pm. When they confirmed the appointment they were more concerned with my credit before the sale even though I told them I am paying cash. I should have known then not to accept the appointment. I did accept the appointment. On Sunday I moved some previous things around to make room for the appointment. they were a no show and no call. Another red flag for me was the rep at the home show was less then informative about the products she could not answer basic questions about the windows doors or company. She just smiled a lot. Needless to say I will run from this company if they call me.

The salesman failed to show up for the first appointment and showed up late for the second one.  The salesman was knowledgeable about the different window products and was very personable. The salesman stated that all the work and workers are done by Storm Tight Employees.  This is far from the truth.  The only people working for Storm Tight are the sales folks and the office personnel.  We placed our order for the window on April  11, and was told the windows would be installed the first week of June.  Needless to say the first week of June came and went and no windows.  When I called the office to check on my order, I was told it would be at least two more weeks.  So I waited the two weeks and called in the middle of the third week, by this time it is the end of June. I proceeded to be told the exact same script as I was told before, it would be another two weeks.  At that point I was getting nervous as I had given them a 17k check as a deposit, and was beginning to worry it was a scam.  After much complaining and getting nowhere, we finally got the call that out Windows were in and would be in South Florida on July 19th, and the installers would come on Sat July 20th and finish the job on Monday July 22nd.  Now mind you, I was having my entire two story house replaced, total of 20 windows.  I thought two days was a little optimistic, but thought, well they must be going to send a whole crew to do the install.  Saturday came, and two guys showed up, with three window.  Apparently  the truck broke down and they couldn't get all the windows down to my house, but assured me they would have all the window come Monday.  The two guys got one Window done on Saturday and called it a day.  Monday came, and the same two guys showed up and still don't have all my windows with them.  This is when I find out that they are NOT Storm Tight employees, but sub-contractors hired to do the window installs.  Needless to say, it took them 10 days to install the window, and another 3 visits to complete the finishing touches, like installing the new window sills, fixing the dry wall and general cleanup.
While I am pleased with the window product themselves, and have no real complaint with the installer, I feel that Storm Tight was not upfront and honest about having subcontractors doing all the work, and all they really cared about was getting their money.  They showed up at my house twice to collect the balance due, before the windows were even completely installed, and before the inspector came to inspect the work.  Living in South Florida, inspection is key when you are install Hurricane impact windows, so your Homeowners insurance is valid and for resale of your home.
The Windows did pass inspection and they are beautiful, but honestly I can not in good faith recommend this company to anybody after the untruthful ways they do business. 

We were happy with the finishing of the windows and sliders, the quality of the work around the bottom of the concrete was poor.

Storm Tight Windows keeps running our credit and we are getting our credit hurt because of this. Storm Tight Windows keeps harassing us and threatening to sue us and ruin our credit. They lied about the reviews they had on Angie's List and we thought they were a good company.  They keep hassassing us after we canceled on the third business day due to to the financing terms being changed.  Storm Tight Windows told us the terms of the financing was 4% to 7% they changed it to 14.5% and we were not comfortable with those terms and canceled the contract verbally.

I did not like the salesman's high pressure  techniques. He even went as far as lying about phantom discounts. They come in with low prices but when the quote is finalized, it's much higher.

SALES process was great.  Good product demo.  
INSTALLATION - a nightmare.  We had experience with another home where we installed Impact Windows and Doors.  This was nothing like that in this home.  The installation was a nightmare. No supervision, no formality in the process; Installers would show up when they pleased.  No supervision in sight ; poor organization in the installation.  Installers showed up without their working materials. Used all 5 bathroom in our home and left them filthy.  Floor were not covered when installing and they ended up scratched everywhere. Left dirt and aluminum pieces all over the home, terrace, garden, everywhere -  inside and out.  They did not comply with installation timeline (one month late).  Owners attitude was horrendous and threatening. Did not get our written warranty. We paid 90% of job.  We did retained 10% till we get all documents and repairs  reimbursements they do not want to pay. Co sent their lawyers to intimidate.

They measured the windows. I gave them a down payment so they could order and are going to come and do the installation sometime in July. They have mostly been professional but there is a little lack of communication about the installation part but I got that aired out; so far we are on track with everything else. It takes a while to install the windows because the company or the plant is way up north and they have to get it shipped down here. They called me back and were very helpful. They cleared up the confusion as well but I had to call them back which I did not like. They make a very good product and if anyone needs hurricane proof windows then they are the company to go with.

Great presentation BUT it was four hours long. They give you a ridulously high quote, then tell you if you give them names of other homeowners they will lower the quote by approx $9000. The the best part is they then call at least twice a day every business day.Because they want to work with you. My feeling is give me the best deal first time around. What a waste of my time.

First they called 4 times before the appointment to make sure both me and my wife would be home for the estimate. The day of the estimate they call and say they couldn't make it and if we could reschedule for the following day. Again they start to ask all these annoying questions about our wears outs the day of the estimate I found the questioning inappropriate and their dispatcher rude. I would never hire them.

The salesman, David was quite professional. The person arranging the appointments was named Alex, was I felt very unprofessional and very pushy and very arrogant. They were not listed on Angie’s List at that time. I checked with Better Business Bureau, they did not necessarily have a great rating on the Better Business Bureau, but since I had already told them, they sent their salesman. The guy was very nice. He gave me a quote, which I thought was quite exorbitant for what I wanted done. He was quoting me platinum plus prices. He gave me a quote for 3 windows at little over $10000. In South Florida, I have hurricane shutters. If we don’t have hurricane shutters, what they recommend is the wind resistant windows, which are certainly more expensive than the normal double paned windows. I do have the shutters, I am not getting rid of the shutters and I told him that but even so. When I had a quote once before from another company, he had quoted me like half that amount of money. Although, he did a nice presentation, he seemed to be knowledgeable. The guy that originally called to set me up for the appointment, I thought was rather arrogant. He obviously did not have the ducks in a row because he happened to call on Sunday evening at 8 o’clock and said he is sending someone to speak to me. When I told him someone already met me and gave me the presentation and information and that I was not ready to do anything at this time, he just hung up on me. He did not say he was sorry for the mistake. He was absolutely rude. There is no way that I am ever going to use that company.

The presentation is way to long (over 90 minutes)  and got to be boring.  When we got down to price they were WAY to high.

I asked for an estimate for replacement windows from national window manufacturers on their websites and this company was one of several local vendors to call.  I set an appointment (appt) for an appraisal for Friday 11/30 and was given a confirmation number. I received a call 1/2 hour before appt time asking if we could reschedule for the same time on Tuesday 12/4.  I agreed.  Tuesday I waited until an hour and a half after the appt time and called when no one showed up.  Someone named Brandy answered, said they had no appt for me in their records and asked to reschedule for the same time today (Wednesday 12/5) and offered a $500 reduction on the quote for "my troubles".   An hour after the appt time today, when no one showed up again, I called the company and some guy (I think the name was Brad) answered and instead of apologizing asked "is the man of the home there now?".  When I said no and asked him if that made a difference (specifically asking if he felt women were incapable of making decisions) he stated they try to only come when the man is at home so that all questions can be asked at the time - as though women  can't ask questions!  He then had me hold twice while he tried to find out the issue with the appt. returning to say that someone could be here in 40-60 minutes if that was ok.   I declined, advised that I had already rescheduled 3 days for them and advised them that I would work with one of the other more responsible/responsive vendors.

We like the windows and we like the quality of the people that are doing the work when they come to install. Communication with them is difficult. It is hard to find somebody that will give us an answer when we call to get information.

The installation went smoothly and on schedule.

This is a very marketing oriented company.   I went to an open house in the neighborhood and scheduled an appointment for them to come to the house.  The young man who made the presentation was very professional and thorough.  Way too thorough.  After three hours I had to ask him to leave as we had an appointment.   He thoroughly explained the product and compared it to others.  He had a heat lamp, samples etc.   We made an appointment for him to come back to finish and bring a quote with him.  He didn?t have a phone number.   If you have any questions, they give you the biz card of the president.  You?ll recognize him because you have to sit through a video presentation on the salesman?s laptop.  Waaaaay too long a process.   When he came back, after rehashing the first day, we finally got a price of $25,000.  $25,000!!!   The highest quote I?d gotten to then was $10k!   I told the young man that while I believe they have a superior product, I was in the market for a Chevy, not a Ferrari.   I guess if you have a super expensive house and have a lot of money, this would be the company for you.   Or, if you?re a lonely retiree with a lot of money, this might be the company for you.  I then had to watch another video of the president telling me that I should buy American and he needs to keep his plant busy so if I signed up now, I?d get a discount.  Plus if I agreed to host an open house, I?d get another discount.   I really felt like I was sitting through a cult introduction.   I finally got the windows through Kamrell for $8k.  They also kept calling back.  A couple of weeks later, another teenage guy showed up cold calling.   I pointed to the windows and told him they were new.  They finally went away.  I?m having a priest come over next week to lay down a holy barrier against them.