Premier Pools and Spas Deerfield Beach

NIGHTMARE COMPANY AND SCUM BAG OWNERS, RUN!!!!! 4 months turned into 19 months of terror and we have paid in full receipts for each step of the way, their sorry excuse of waiting for payments from clients is another lie. Do not put yourself through the nightmare, bait and switch, nor horrible customer service from the scum bags that run this so-called franchise. Both Ron and Sue lie about every aspect, price gouge, bait and switch on many items and equipment, will leave your job incomplete, and sabotage your property out of spite. (We have all the date stamped emails and photos to prove) They failed each and every inspection multiple times, crews trespassed onto neighbor’s property and vandalized their properties. No wonder they composed such a contract were it binds customers into not suing them as they know they are trash and provide trash service. Karma will catch up with them all soon I am sure after all the evil they have done not only Florida but in California and Texas as well. Maybe then they will reflect on how they could have been better people. We had to hunt them down for lien wavers and some were sent as scribbles on scraps. These are just some of the emails that were received back after voicing our concerns with them trashing neighbor’s property, ruining nature preserves, and damaging our community. Rons response was for us to stop our tantrums after dealing with there horrible work for 19 months. Our pool project was promised to be complete in 4 months. After 19 months of the biggest nightmare and spending $120k on a pool it was still left uncomplete, equipment was left broken and malfunctioning, and our pool leaks. From day one we endured bait and switch tactics from them, and all the tile and pool equipment was incorrect. The measurements were done wrong, the pool measurements were done incorrectly, the wrong jets were installed in the jacuzzi and still do not work properly. The parts installed in our pool were not even a month old and began rusting and leaving rust marks on the finish. The day the wrong-colored tile was delivered was the only day a crew showed up faster than lighting to install it against our approval. We emailed with pictures showing the tile we chose and paid for and the difference in tile delivered and installed, and we were ignored. The contracted fire pit had to be redone 5 times and it is still not correct with the measurements and stairs. The sun shelf had to be redone 3 times, the rebar had to be redone twice, and it goes on and on with all the failed inspections. Reports attached for proof. As in the emails Ron told his he would spray paint the walls, not accept upgrades, they he would not honor the original products we chose and paid for, and he was intentionally going sabotage our pool project. He did this in writing in May “I will ask Jason to go by Home depot and get a can of white spray paint and paint the wall. Of course I will do this at no charge.” Also from Ron “. So please stop your tantrums.” They hire companies that have illegals working for them, pay them pennies if that, and then threaten them that they will be reported. We went through three project managers as they cannot hold employees and they even have some suing them for work-related issues. They have had numerous complaints to the BBB, the governor’s office, and state investigators that know them by name at this point. They price gauged us on a job that should have only cost $60-$70k tops. The only way our pool project was semi completed was by having to file a complaint with the state investigator whom made sure to assist us with a timeline even with Ron and Sue’s lies. We are knowledgeable consumers and in a way lucky for that and all of our research to deal with the nightmare we had. EMAIL TO PREMIER: Please provide me with the contact information for someone at your parent company. From: Ron Sills rsills@ppas.com Date: Wed, May 24, 2023 at 2:56 PM Subject: RE: FW: Customer Service Request Cc: Sue Restivo srestivo@ppas.com I own this business and have no parent company. You can research this on Sunbiz. So please stop your tantrums. Nobody is sabotaging your pool. I am only going to provide you what you paid for so that we can absolutely be done with you. I had filed a complaint against your Stuart Florida franchise back in April. That complaint went directly to Mr. Ron Sills who has refused to work with me to rectify the situation. Just today, he threatened to deliberately sabotage my project out of spite. This is very unprofessional and completely unacceptable. Wed 3/29/2023 10:40AM Hello Sue and Ron, This is my 5th request for Lien Waivers in the past 4 months. I still do not have lien waivers or receipts of payment from the excavator or the plumber. Rsills@ppas.com Rsills@ppas.com 5/24/2023 1:27PM Once the unauthorized travertine is removed, I will ask Jason to go by Home Depot and get a can of white spray paint and paint the wall. Of course I will do this at no charge.

Half way through they fell off the face of the earth. 2 months now no communication. They moved to stuart to try and escape bad reviews. I have been in the pool business for 10+ years. I built pools in NY and am now the owner of a Pool Retail Store and Service location in Boynton Beach. I would like to rate this company 0 stars. So far Premier Pools and Spa has been the worst company I have ever had to deal with. I had a horrible experience with my last pool built by Craftmaster Custom Pools and this experience supersedes that one by far. Its a shame they are dragging the name of a franchise that has become popular on TV down the drain. No communication whatsoever. Text, calls and emails unanswered. $65+k with about $50k paid to them already and this is the service I get. I am very lucky to have been able to supply my own equipment that they were not happy about. May 2019, this company broke ground, started plumbing, rebar and gunite. when that part was done i walked out and noticed a huge mistake on the sundeck. The workers had the nerve to say its fine. The 8x10 sundeck I designed into the plans with 2 bubblers were noticeably of center. Had I not went out to check the work, they would have continued working like nothing was wrong. June 2019, we were in the office picking our tile and Travertine Marble. I spoke with Eric and Dana about the mistake on the sundeck and was told it would be fixed that same week. 2 weeks passed and no repair, no communication. Suddenly a guy showed up on a Saturday for 2 hours to do equipment. Another week and no repair, no communication. Suddenly Eric showed up for 2 more hours to do the rest of the Equipment setup. I asked about the sundeck and was told that week for sure because they were ready to start decking the following Monday. 8/11/2019, Today we are a month since the last communication. my pool sits an empty shell. No one will answer our Emails, Text or calls. I unfortunately learned things about this franchise locations business tactics and horrible customer service by referring them to one of my own customers. My customer had the same issues. I have also spoken with others that have had the same problems and are currently going through problems. Some are talking lawsuit. I am currently looking into having the pool finished by a different company. I will be speaking to an attorney about a possible lawsuit for any possible damages to the structure, the repair of the sundeck and any extra cost above the remainder of our actual contract price. Plus any loss of wages and attorney fees. I am interested in anyone else that is having these problems to form a possible class action suit against this company. The pictures show my pool as it sits now. The sundeck with existing pipes where the Bubblers are and the black markings of where they are suppose to be plus the umbrella hole in the middle.