Florida Impact Windows & Doors

Service Provider Response

We are so happy to hear you like your impact windows and doors. At Florida Impact we take pride in knowing we are providing great services. Thank you for the amazing review.

Service Provider Response

We are pleased to hear you had a great experience with Florida Impact. We are happy to make our clients home safe with impact products!

Service Provider Response

Thank you [Member Name Removed] for the great review. We are pleased to hear you like your impact windows and doors!

Service Provider Response

Thank you [Member Name Removed] for the review and choosing Florida Impact. We like to offer our customers the best price, service, and products around!

Service Provider Response

Thank you for the amazing review. At Florida Impact, customer service is a top priority. We are happy we could help repair your hurricane impact doors!

Service Provider Response

Thank you [Member Name Removed] for the kind words. We are happy you like your impact windows and doors!

Service Provider Response

Thank you for the amazing review, we are happy to provide you with great service!

Service Provider Response

Thank you for the amazing review, we are happy to provide you with great service!

Service Provider Response

Thank you for the amazing review, we are happy to provide you with great service!

Service Provider Response

Thank you for the amazing review, we are happy to provide you with great service!

Service Provider Response

Florida Impact has completed all work in a satisfactory manor. The delays were directly from the manufacturer that shipped wrong and defective products. As soon as those products were sent from the supplier they were installed. Replacement of products takes up to 6 weeks at times depending on how backed up the manufacturer is. In this case there were more than one manufacturer that shipped products that had to be returned due to being wrong or defective. When the job takes at least 2-4 weeks for permits and 6 weeks to receive materials and then products have to be returned once we do receive them then that causes a delay. We cant expect everyone to understand the time it takes and the process of doing so but Florida Impact always completes the work once the correct parts are delivered.

Service Provider Response

This customer has the wrong company. We have checked are customer database and quickbooks and we have never done work for this customer. We have never had an issue in 15 years of business that we never took care of. This review is not valid and belongs to the company that actually did the work. Thank you.

Service Provider Response

Our company does not take measurements over the phone. For an individual to go on somebody's website and post a negative review because they were told this and they don't like a company's policy then they should just call somebody else instead of wasting time posting a negative review for a company that they never hired. All companies have policies and procedures. Yes our company does need an exact size to get a price and we don't give ballpark prices. There is no such thing. This person obviously has no idea about doors and windows suggesting that they come in common sizes. No they do not. This person should at the very least cooperate with what a company needs to give the a price and not waist everyone's time with nonsense. This persons review doesn't even have proper English or complete sentences.

Service Provider Response

This customer refused to pay on more than one occasion which was stated clearly when to pay on the contract. This customer chose to sign a contract and then not abide by the terms of that contract and then 6 months later posts on angies list complaining about the terms of the contract when they were fully aware of the terms of the contract before signing. This customer thought that material worth thousands of dollars was going to be delivered and installed to their house without them paying any money whatsoever even though she signed a contract stating exactly when to pay and what to pay. On three separate occasions our company had arrived to do work and on all three occasions the customer refused to pay any money. Our company had to literally tell the customer if they keep refusing to pay per the terms of their contract when Florida impact shows up to finish their job, then Florida impact will not be coming out again and they can let a Judge decide to demand times to arrive to do work. This customer was extremely impossible to do any work for and was refusing to pay any money during the whole process. Our company sends out installers that have been working for the company for over 10 years and then the customer makes allegations that our own installers are subcontractors which is completely preposterous. This customer also refused to pay for the required stucco work that was needed on their job and has still not paid Florida impact for this work. Also during the entire process the customer made it extremely difficult to finish their job telling Florida impact that they have to show up at a specific time which was not even a normal time to start work and only work for a small period of time when that was not enough time to finish the job. This job kept getting delayed due to the customers schedule being impossible to work around and the customer refusing to pay every time Florida impact showed up. In regards to waiting on permits, the customer should call their municipality and ask why it takes so long to receive an approved permit because Florida impact can only submit a permit and wait for them to approve. The city is a government agency that is a third party that Florida impact has no control over how long a permit takes to get approved. Florida impact orders materials only after they have received an approved permit from the city. If the materials took longer from the manufacturer then Florida impact can only wait for those materials to arrive before starting work. Florida impact would never do work for this customer again as they were impossible to do any work for and refused to pay on multiple occasions per the terms of their contract that they signed.

Service Provider Response

Florida Impact is right on schedule with everything that they are responsible for to expedite the process. Florida Impact was able to get this customers permit approved in only 7 business days after the contract signing. Florida Impact ordered materials on the same day of permit approval which was 6/12/17. Florida Impact has been waiting on the materials ever since that date and cannot do anything at this time to make this job move any faster than it is already moving. It is standard practice that customers wait for materials to be made which cannot be controlled by Florida Impact. Most manufacturers are a little behind on their production schedule during this busy hurricane season which has been told to this client. No customer has to chase our company down to get updates. Our company is waiting on materials so there is no update which has already been told to this client. When our company gets the materials, our company will start the job as soon as our next installer is available. Material must be received and checked for no damages, missing parts, or any other issues prior to scheduling any installation which is standard company procedure. Customers are not contacted until Florida Impact has all materials and ready to put them on the schedule for a definite installation date. Every window company operates the same way. This is the same thing that has been told to the client. Again there is nothing at all that Florida Impact has done to affect this customers wait time of getting their job installed. Also, there is no update that Florida Impact can give when the supplier has not relayed any information to Florida Impact to update the client. Florida Impact will contact this customer when they actually have the product in their possession to install, and an available installer to install the job.

Service Provider Response

We love to invite new customers to read complaints made by people who want to blame the very same company that is trying to help them because they have no one else to blame and do not understand anything that has taken place with their job. This person who is not even our direct customer says: Do not use this company which is very easy to say, instead of actually knowing any factual data concerning this job or with having any knowledge of construction. We do not have this customer in our database for nether a quote or contract, in addition this person has listed their personal address as our showroom address which is obviously wrong. This person making the complaint is not even the person under contract and is a family member of the person who actually doing the job with our company. The person who has made this complaint likes to accuse the company their family member hired for the building department's multiple mistakes which has costed their family member more money. Of course any customer can easily go online and make a company sound like the worst company in the world. That is fine if the company deserves it. The actual customer has had problems with their final inspection for 2 reasons. A building department that has made multiple mistakes on plan review, and a Florida room that was changed from its original permit design without a permit after their inspection in 1975 and prior to us doing work in that room. The room was permitted as a sunroom in 1975 which does not require much of anything. After the room was inspected many years ago, someone converted the room to habitable space with non-pressure treated lumber, no electrical outlets, no plans submitted, no inspections, etc. Florida impact had to deal with all of these issues from 1975 because of now putting impact doors and windows on a room that was never permitted to be used as habitable space. The family member says: did not do his du-diligence, left out a lot of important details in the sale. Nice cover up by the customer but no one is buying it. Florida impact does not know the history of someone's home and it is impossible to know what each building department will require when it involves permitting a room that was built without a permit. Our company is a window company. WE ARE NOT A COMPANY TO FIX YOUR EXISTING NON PERMITTED BUILDING PROBLEMS. WE INSTALL WINDOWS. WE DONT BUILD HOMES, DO ELECTRICAL, OR OTHER MAJOR CONSTRUCTION. The customer is the one that left out the important details not explaining that to the company they hired. Florida Impact has helped this customer in a major way due to the room never being permitted properly from the beginning. Because this room was built without a permit, Florida impact walked into a terrible situation of having to get special engineering for walls built from 20 years ago without pressure treated lumber, hire an electrician to wire the entire area with switches, outlets, fixtures, bring other areas up to electrical code, create an entire as built set of plans with an architect and much more. All of items which we normally do not do as a window company but did it as a courtesy so the homeowner would not have to go find other companies to deal with these existing problems. Yes there was a charge for each item that needed to be addressed because no company does work for free. The customer had to freedom to hire anyone else to fix this non permitted mess but wanted us to deal with it so we did. The existing conditions of the customer's home not being built to code is not the responsibility of the company they hire to do a totally different job. We do not evaluate if your existing electrical work or existing walls are up to code as there is no way to give that evaluation years after the work is done and completely covered with stucco and drywall. WE DO NOT KNOW WHAT IS INSIDE OF WALLS WITHOUT XRAY TECHNOLOGY. Not even the city keep accurate records on this. When customers get upset and they don't understand construction they blame the easiest people to blame even when they are not at fault. In this case that was our company BLAMED FOR NO REASON WHEN ALL WE DID WAS HELP IN A MAJOR WAY. They should be blaming the person who made their Florida room habitable space without a permit and the building department for coming up with new reasons on each and every visit to fail an inspection that was never mentioned on any prior inspections or plan reviews. Florida Impact can only correct what is told by the building department. If it is not mentioned or required on a prior inspection then there is no way to know that it will be required on the next inspection even with a license as a general contractor or a certified engineer or anything listed in the building code book. All municipalities are allowed to go beyond the requirements of the building code book as they deem necessary which no company or individual can determine what will be required. If this customer needed a builder, they should have hired a builder and not expect a window company to fix all of their problems. The claims from this person are of no value or knowledge blaming us of something bad of cutting holes in the ceiling. Yes we cut a hole to do an exploratory examination of how the roof was built which is what any engineer requires. This person acts like none of this was explained when the building department rejected the permit the first time for putting windows into a non permitted structure. I would like to hear exactly what this customer would have done to complete an entire cadd program without knowing where any structural components were inside of a flat roof with no access holes to anything. Claims of wrong screws? Ridiculous. They should get more familiar with what is really going on instead of making false claims. 14 years in business and we don't know what screws to use? What we have done on this job the person making this complaint will never be able to ever grasp the complexity and engineering that was needed to be done to do this job the correct way and fix all existing issues.

Service Provider Response

Thank You, [Member Name Removed]. We look forward to working with you!