"The owner of Florida Impact never promised, advised, told, or stated that they would be on the job during their installation. Florida Impact has managers for this type of supervision. What was told to the customer, was that each installation crew has a manager on the job and the customer should have remembered that statement. Florida Impact and every company for that matter has a process on how issues are reported and it is not the fault of Florida Impact if this customer did not agree with this process. Florida Impact has different departments that handles issues through different sectors. This is how things get handled and completed in a timely manner. Once the installation was completed, there were no complaints as to the quality of the installation from Florida Impact. The service on the grids were reported to the manufacturer per protocol. The fixing of the stain was offered to the client immediately after Florida Impact was made aware of such. Florida Impact passed inspection the day after the installation was completed. Unfortunately impact windows take a while to receive and get installed which is explained to every client. When the project was installed and finished properly and final inspection passed which was the very next day, this customer started making excuses about making their final payment and started acting as if payment was a problem even though Florida Impact did everything they were required to do by contract. During the time of final payment, the credit card terminal was not working at Florida Impact. When the customer was told this, they did not like that answer even after the customer had paid both of their prior payments with a check and it was never a problem at those times of payment. This customer stated that the installer scratched a door that was recently stained and the owner of the Florida Impact immediately emailed the customer after hours letting them know they would pay a professional to fix it with no questions asked."

"We are so happy to hear you like your impact windows and doors. At Florida Impact we take pride in knowing we are providing great services. Thank you for the amazing review."

"Thank you [Member Name Removed] for the great review. We are pleased to hear you like your impact windows and doors!"

"We are pleased to hear you had a great experience with Florida Impact. We are happy to make our clients home safe with impact products!"

"Thank you [Member Name Removed] for the review and choosing Florida Impact. We like to offer our customers the best price, service, and products around!"

"Thank you for the amazing review. At Florida Impact, customer service is a top priority. We are happy we could help repair your hurricane impact doors!"

"Thank you for the amazing review, we are happy to provide you with great service!"

"Thank you [Member Name Removed] for the kind words. We are happy you like your impact windows and doors!"

"Thank you for the amazing review, we are happy to provide you with great service!"

"Thank you for the amazing review, we are happy to provide you with great service!"

"Thank you for the amazing review, we are happy to provide you with great service!"

"Florida Impact has completed all work in a satisfactory manor. The delays were directly from the manufacturer that shipped wrong and defective products. As soon as those products were sent from the supplier they were installed. Replacement of products takes up to 6 weeks at times depending on how backed up the manufacturer is. In this case there were more than one manufacturer that shipped products that had to be returned due to being wrong or defective. When the job takes at least 2-4 weeks for permits and 6 weeks to receive materials and then products have to be returned once we do receive them then that causes a delay. We cant expect everyone to understand the time it takes and the process of doing so but Florida Impact always completes the work once the correct parts are delivered."

"This customer has the wrong company. We have checked are customer database and quickbooks and we have never done work for this customer. We have never had an issue in 15 years of business that we never took care of. This review is not valid and belongs to the company that actually did the work. Thank you."

"Our company does not take measurements over the phone. For an individual to go on somebody's website and post a negative review because they were told this and they don't like a company's policy then they should just call somebody else instead of wasting time posting a negative review for a company that they never hired. All companies have policies and procedures. Yes our company does need an exact size to get a price and we don't give ballpark prices. There is no such thing. This person obviously has no idea about doors and windows suggesting that they come in common sizes. No they do not. This person should at the very least cooperate with what a company needs to give the a price and not waist everyone's time with nonsense. This persons review doesn't even have proper English or complete sentences."

"This customer refused to pay on more than one occasion which was stated clearly when to pay on the contract. This customer chose to sign a contract and then not abide by the terms of that contract and then 6 months later posts on angies list complaining about the terms of the contract when they were fully aware of the terms of the contract before signing. This customer thought that material worth thousands of dollars was going to be delivered and installed to their house without them paying any money whatsoever even though she signed a contract stating exactly when to pay and what to pay. On three separate occasions our company had arrived to do work and on all three occasions the customer refused to pay any money. Our company had to literally tell the customer if they keep refusing to pay per the terms of their contract when Florida impact shows up to finish their job, then Florida impact will not be coming out again and they can let a Judge decide to demand times to arrive to do work. This customer was extremely impossible to do any work for and was refusing to pay any money during the whole process. Our company sends out installers that have been working for the company for over 10 years and then the customer makes allegations that our own installers are subcontractors which is completely preposterous. This customer also refused to pay for the required stucco work that was needed on their job and has still not paid Florida impact for this work. Also during the entire process the customer made it extremely difficult to finish their job telling Florida impact that they have to show up at a specific time which was not even a normal time to start work and only work for a small period of time when that was not enough time to finish the job. This job kept getting delayed due to the customers schedule being impossible to work around and the customer refusing to pay every time Florida impact showed up. In regards to waiting on permits, the customer should call their municipality and ask why it takes so long to receive an approved permit because Florida impact can only submit a permit and wait for them to approve. The city is a government agency that is a third party that Florida impact has no control over how long a permit takes to get approved. Florida impact orders materials only after they have received an approved permit from the city. If the materials took longer from the manufacturer then Florida impact can only wait for those materials to arrive before starting work. Florida impact would never do work for this customer again as they were impossible to do any work for and refused to pay on multiple occasions per the terms of their contract that they signed."