Wadsworth Flooring

After doing some research. We thought that Wadsworth would be the best to the floor job we needed. Zach, inside sales was great to deal with. Zach was very helpful in picking the right floor for us. Once the floor was picked out. Zach said it would be 3 weeks for the flooring to arrive. Once the flooring was in, Zach said the job would take 7 days. The demo crew did not speak any english, used an electric saw inside in the living room, the outer door was constantly lifted on. Even after crew was advised to close it. The flooring crew started, took them 5 days to do the floor. The flooring crew tried to put in a threshold between the kitchen and dining room. I asked if it was needed? The floor crew using translation from cell phones, said yes. A lead man named Jaime come by. He got the threshold taken care of. The flooring crew attempted to move the dishwasher, only to break a piece off the bottom. The house was never cleaned after the job, furniture not moved back. When asked about the dishwasher was advised someone would check it. No one has ever come.

I was amazed at the excellent work Wadsworth Flooring accomplished. The staff a the store were friendly and helpful. The service was very reliable, as the work was completed within the schedule that was offered to me. The price was very reasonable, and the instillation was handled in a dependable, hard working, and helpful way. I would recommend using Wadsworth Flooring to anyone looking to have a floor professionally completed.

I wanted the experience of having a porcelain floor installed to be a positive one. We paid a premium price of $14,000 ($4000 over the average for the same floor) to insure we had the best people and materials. We were promised the highest standards by Wadsworth flooring and our contract clearly states we were to choose the materials for our baseboards. My wife has chemical sensitivity and we needed to have a special caulk called EcoBond. David Wadsworth had agreed to use only the safest materials in our initial consultation. What ruined the experience for myself and my wife was the dishonesty, manipulation and false promises we were given. The baseboards were not the main part of the job but the owners attitude played a major role in us losing faith in this company. You will see that attitude displayed in Wadsworth's responses to other dissatisfied reviewers.The baseboard installer told us he'd been asked to finish the job on his day off. He did about 10 feet of the caulking and it looked fine, but he told us that he could not do the bottom of the baseboards (they were not properly beveled during the install) because it would create a mess and be too much work. He walked off the job. The safest caulk required mineral oil for clean up, rather than water, and it would have taken him longer to do than a standard caulk. We suggested a number of compromises, such as finishing only the cracks & nail holes in the baseboards, but from then on we got nothing but false promises and manipulation from Wadsworth. He was determined that we use a low VOC caulk instead of the NO VOC caulk we had requested. He had all sorts of excuses. First, he said the safe caulk would ruin our walls and floors because it didn't clean with water, but his workman had done 10 feet of the top and even amateurs use this caulk. The part of the job already done looked perfectly fine and we knew that they had allotted no time for the job to be done. Second, they claimed the low VOC caulk was good enough and it would not bother my wife. People with chemical sensitivity can react even to low levels of VOC which is why NO VOC is required. Dave Wadsworth insisted that he would do anything to make this right, but the truth is we made the mistake of paying him before the job was completed. Once he'd been paid his workmen cleared out. Wadsworth Flooring refused to allot the extra time necessary to properly caulk our baseboards, leaving the job unfinished. We now have to hire another contractor and are quite upset over what should have been a small part of a larger job.

The Wadsworth team did an excellent job on all areas of the home. They were very professional and timely with the job. We were very pleased with the quality of the work and materials.

They are extremely wonderful company. I would recommend them before going to anyone else. Their prices are far better than anyone else and they have a lot of integrity. The owner is honest and is a Christian man is very particular to do a good job for you.

Tile--I initially felt very confident they knew what they were doing. The job took three days for about 100 sq ft. When done, the new floor was significantly lower than previous flooring. Probably about a quarter inch. There was a gap between the molding and the new floor. I asked the tile guy how we can fix that because it looked ridiculous. The quickest easiest solution was quarter round, he said. Also, there was jagged tile leading from the entry way into the carpeted living area. I asked what to do about that. He told me me we could let the carpet installers know and see what my options were. A friend came over after we we had the time done (handier than we are) and said he shouldn't have put the cut edge leading out to the carpet. It should have been the manufactured/clean edge. I don't know why this wasn't discussed or figured out before hand--what kind of transition piece we would need leading out the carpted living area. First time we've ever replaced flooring! We don't know what we're doing! I also asked tile guy about sealing the tile. He said not necessary. I've since done research and have read what seems like half the people say to do it; the other half say not to. I've also noticed that the color of the grout is inconsistent. It's really dark in some places; lighter in others. There is also one spot that has a chipped corner. My husband immediately noticed this so I feel that's bad. Lastly, our friend noticed (as did I but didn't want my husband to notice) that the initial staggering of the tile wasn't done very well. I'm obviously highlighting the errors, but overall it looks good. In the future, I will keep a closer eye on things and try to bring them up sooner. He should have removed the baseboards before starting the tile. I've been in contact with Wadsworth and they have offered to come back out to add transition piece and the quarter round, but that requires us coming back in to pick that piece out. Very frustrating with our busy schedules and their limited hours, but that's on us. They have initiated the process to fix the issues we have, which I appreciate. Carpet-- While they arrived 15 mins late, they were done with the carpet in about 25 mins. Very efficient. No issues with that at all. They were very helpful in educating me about a transition piece from the tile to the carpeted living area. The showroom-- The day we went, there was only one guy working. Again, frustrating because we needed a lot of help. We're not handy. We've never replaced flooring. We wanted someone to go over different options, pros and cons, and we really didn't get that. It was busy day and the guy there was definitely doing the best he could.

They were professional 100%. They did an excellent job. We were impressed with everything.

unknown

They were suppose to be here at 9 o clock and they came 10:30. They didn't have the right board to finish it so they had to order that.

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Our initial visit to the Deland showroom in late July was excellent.  Their selection of tile was great and we found what we were looking for.
 When we returned on 8/8/2015 to purchase our tile, we should have paid more attention to the clues that this wasn't the best place to order our tile and found another store.  Our sales associate was very friendly I will say, had to call another multiple times to get a price sheet for our tile, and what they eventually sent wasn't accurate.  The next sign, was that the prices written on the order, were higher than those labeled on the display.  They honored the price on the display, but we would later learn they made it up on the rest of the sizes of tile we ordered.  The accent tile ended up being twice the price from the day we ordered.  We asked to see the matching accessories for our tile style (soap dishes, towel bar holder etc.,) but we were told that there weren't any and we'd have to find "something close" at a plumbing supply store.  Come to discover with a simple google search of our brand and style of tile, we found that there were exact matches from the manufacture and were able to download the sales flyer with the specific item numbers.  Thinking it must have just been a mistake, I called the store and told them I found them online and if they'd get me a price I'd like to order them asap.  About an hour later they called back saying I was wrong, and they did not have matching pieces, that they only came in base colors (white,biscuit, etc).  So back to google I go, and found a retailer in California who was more than happy to sell them to me, and have them shipped via UPS so I'd have them in 3 days.  The next day, WF called me because amazingly they found what I was looking for, and at twice the price for what I paid having them shipped from California......
My tile ordered a few days later than originally expected, but I couldn't complain as they didn't charge me shipping or delivery..
A few days in to construction, we determined that we needed more bullnose tile for the design we wanted.  I called the store (because I'm a faithful customer) and told them what I needed and for a price.  A few hours later they quoted $300 for what I needed which included "rush shipping" from the tile manufacturer.  Before ordering from them, I checked with good ol' google and the vendor I used in California, and found that Home Depot carried the SAME tile.  I had my contractor check to make sure he couldn't find a better deal, and low and behold, HD with UPS rush delivery was only $200..
Tile is installed, and low and behold our grout is missing from the tile delivery.  It's on me for not double checking the large pile of tile, boxes and bags of stuff delivered.  Then come to learn they charged 25% more than it should have been for the grout, and for our project, we need two different types, sanded and non-sanded... Luckily our amazing contractor took care of matching the color and picking up the grout for us from his vendor.  We also had an extra box of tile that we ended up not needing and never broke the seal on the box.  So when we called about the missing grout, we mentioned we'd come by the store for the refund on the grout and return the extra box of tile.  We were told that under no circumstances do they take returns.  I don't remember seeing any signs in the store that all sales were final, nor is there any indication on the sales contract/receipt that they don't take returns.  Oh, we did get the $19 back for the grout.  
We know now we over paid about 17% on what we ordered from WF, and we cant return a $166 box of unopened tile.
We found WF on Angie's List, and being close to home we used them.  They have plenty of "thank you" notes displayed in the store, but I have to wonder if any of their other customers know, what we know now.  I'm all about supporting small business owners, but in this case we paid for it.

unknown

Excellent.  Their pricing was competitive, not the cheapest, not the most expensive.  I also appreciated the free financing program.What I appreciated most was their customer service.  Anyone can do a job but if there are any issues you want a company who fill fix it correctly and timely.  I had a couple of chips on the new floor tile before the job was finished.  When I reported it, the company was excellent, wonderful attitude about repairing it....told me not to worry one bit.  And as promised they repaired it on the first try, you can't even detect that there was an issue.  I have recommended Wadsworth to others who used them as well and were satisfied as much as I am. They have been in business for years, that speaks a lot for the company.

unknown

Beautiful work prompt install

From the sales person to the installers, I have nothing but praise.  
The two young men (Ben and Ken) who installed our floors went out of their way to make sure everything was perfect - installation to clean-up.

Good  - on time and professional.  Did have an issue, because where the carpet met the tile in the hallway, nails protruded from the meeting place.  I called and the installer was out the next day to resolve the problem.  Recommend them highly.

They stripped three rooms and installed new carpet. Work was done in one day and they moved all the furniture in the course of doing the work. Their price was very competitive compared to other estimates we had received, especially after the Angie's discount we received.

Company was excellent to deal with. I was under some time pressure and they were able to jump on the project immediately. Additionally, my intent was to replace kitchen , foyer and bathrooms w linoleum.  The company was able to give us a great price on some discounted inventory and so we tiled.

Would absolutely recommend this company.

Everything went well including their returning to fix a piece of wood laminate transition that came up.  They were embarrassed by their error but I was impressed that they returned within a day to fix it.

Great, contractor showed up in the afternoon and worked until after 8 PM to complete the job. Cleaned it all up afterward and and was professional. The job was estimated to cost more but when he saw the mess we were in he did hid best to come in under the estimate.

Marc, the sales manager and his team of contractors were friendly, courteous and professional. They were good at their trade and did excellent work and were on time and efficient.

Marc made sure we were satisfied with the work every step of the way and went out of his way to correct any problems we had.

The customer service they provide after the job is done is as important as the work itself and they were terrific in following up with any details that needed to be addressed.

We would definitely use them again for any project and highly recommend them.

Total job took 9 days.  We were quoted 5 days, but no big deal; we knew it would take some time.   The lead installer, Joey, was very professional and on the first day let us know it would take the whole week and into the next week.  Two man crew started on Monday to  break up and remove the tile - took 2+ days to complete.   The tile removal was a  real mess but they said it would be; lots of dust.  The floor install was done in stages over several days.  The kitchen area had a lot of angles but the work was excellent..   They moved all the heavy furniture and took care to not damage anything.  Joey actually came in on Saturday to get back on schedule.  On the projected completion day, we were asked if it would be okay if they came in the next day to ensure they complete all the clean up instead of trying to rush through it.  We gladly agreed.  They were approachable with any of our concerns.  During the project, the owner stopped by twice to check on the progress and see if we were satisfied and had any concerns.

They came out and very professional. I'm very satisfied with and they're very reasonable. He brought samples and there are individual prices. I like the immediate response and I didn't feel pressured.