Paul Bange Roofing, Inc
About us
Paul Bange founded Paul Bange Roofing, Inc. over 30 years ago. He has a passion for building and a vision shaped by the belief that everyone deserves to live and work in the safest structure possible. Paul recognized that a solid, sound roof is critical to a structures integrity, and he and his family set out to provide the highest quality workmanship in the roofing business today.
Business highlights
Services we offer
Commercial & Residential Roofing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
10% | ||
6% | ||
3% | ||
6% |
"Dear Member. I must apologise for these coupons also. As it turned out these were a very bad idea for Angies list in our industry. They seemed wonderful at first in order to try and help people. As it turned out the roofing problems that we were called out for were very extreme and could never be fixed to the satifaction of the homeowner for the 99 dollar charge. We have since stopped this program and will not be doing it again. We strive to be one of South Florida's top roofing contractors. With 1000's of happy clients it proves it, well to us at least. I again am sorry for the mis-understanding. I believe Angies list will refund your money if you ask them, they have done it for others. Also I will send you an additional 99 dollars for your inconvenience. All I ask is that you understand that this was a mix up and if you could possibly give us some credit for trying and give us a better review. I'll keep an eye on this review and will act accordingly when the review is re-posted. Again, I am sorry this happened. Richard Gotshall [email protected]"
We decided to check with other roofing companies before accepting this company, and we wanted our $99 back since his visit was just a normal sales estimate visit that anyone could get for free. He refused, and said "Do you know who we are? We're Paul Bange Roofing!" It was as though he thought we should be honored to pay for a fee for something that's normally free. He finally agreed that he would credit the $99 to the invoice if we hired his company. Such a deal!!! This was a very, very frustrating experience.
We called another roofing company from Angies list and they came on time and repaired the leak for $300. That was Frank Seeber Construction. They were fantastic.
We complained to Angies list and they returned our money from Paul Bange Roofing's "deal". While they might do a great job, we would not be likely to use them.
By the way, we have had torrential downpours and the pressure cleaning. The roof apparently did not need the repairs the man from Paul Bange told me were necessary.
THANKS!!!!!!!!!!!
"Thank you Member for the great review. We know how important it is to take care of your family. I'm glad we could help. Richard Gotshall Vice President"
" Understanding the importance of roof maintenance requires that you know the value of having a good home. Too often, once a new roof has been installed, home owners forget about it. Many believe that maintenance is not required on a roof - yet nothing could be further from the truth.That is why Paul Bange Roofing Inc., is offering 2 hours of roof maintenance for just $99!The Two-Step Service Includes:A visit from a Paul Bange Roofing Inc. TroubleShooter. They will meet with you and determine the proper corrective and preventative maintenance necessary for your roof's condition.
Within 24-48 hours, a Paul Bange Roofing Inc. Roofing Crew will be dispatched to your home with a specific scope of 2 hours worth of necessary maintenance.
The two hours-worth of work will include: Visual review, maintenance for minor damages using roof cement, membrane, RT600 and caulk as needed.No roof-size restrictions. Any other areas that are in need of maintenance will be brought to the homeowner's attention and a professional plan of action presented.This service is normally valued at $400, saving Angie's List members a whopping $300! This is a unique offer and a fantastic value. It is on a first come, first served basis."
I purchased the $99.00 roof maintenance deal, which says they will send someone come within 48 hours of the estimate to do corrective work. I have an older roof, but there are no leaks as far as I know or he could tell. I do have some broken tiles and extra tiles to replace them with which is what I'd like to have done. The deal I bought is copied and pasted below. John came out, and was very nice, but seemed to just want to sell me a new roof. When I told him I just wanted the deal, and tried to make an appointment, he said next time his crew was in the area he'd send them over, and that he didn't want to make an appointment since I didn't really have a leak.
I feel like I should have the "within 48 hour" guarantee as is stated in the deal. I do short term rentals in my house, and scheduled this to take place in a certain time frame so that I would not disturb tenants. I wrote a review giving a C grade stating this while I waited for him to fit me in his schedule - stating that "ifthey show up in a reasonable amount of time, I' ll improve their score, if not, I will make it worse....but for not honoring the 48 hour time frame advertised, I am going to start them with a "C" grade." John called me back and told me that he doesn't know why the offer for this deal is even still being advertised and posted on the Angie's list website, and that he would not honor it. He said replacing my 10-15 broken tiles, or doing 2 hours of work is a $1600.00 job, and he was not going to do it for the $99.00 deal advertised - and he would refund the $99.00. This is after I had waited for weeks for the appointment, and bought the deal -without anyone at the roof company telling me that they did not honor that deal. I feel that by paying $99.00 before work is done or anyone shows up, I am buying $400.00 with of work, as the coupon states the promotional value to be. For them to just refund $99.00 to me just shows they never had any intention of providing $400.00 with of roof maintenance for $99.00, and they are just wasting my time in order to have a chance to do more expensive roofing jobs. I still have not received my refund, or any work or communication from the company and it has been over a week now.
"All I can do is apologize for all the Big Deal problems we have had. The Angies list advertisers are very good at selling their product. They convinced us to try this "Big Deal" product that other industries are doing with Angies List. Unfortunately it is not a good fit at all for the roofing industry. Due to OSHA regulations roofing technicians are not allowed to be on the roof alone to do work. There must always be a safety monitor present. This alone makes it not cost effective to send technicians out first to an address. We send out a roofing specialist first to address the situation then if need be we will send out the technicians. 99 dollars will give you a comprehensive examination of your roofing situation and will also get very minor problems fixed. Unfortunately this program has not worked for us or our clients. We are a 25 year company that has had the same owner and license number since inception and this sales product has given us a black eye. We strive to do the right thing every day by our clients. This Big Deal was not the right thing for us and we can only apologize for starting the program in the first place. This was a lesson learned. I do know that we personally have refunded the $99 dollars that you paid to Angies list and I also see that you received 99 dollars directly from Angies list. I hope that the extra 99 dollars will ease a little of the anger towards us. It was not our intention to mis-lead you or bait and switch you. Richard Gotshall Vice President"
"First I'd like to thank you for using us back in May of 2002. I looked back on our client system and have no record of when your leak occured. If it was seven years after the roof was installed, yes you were out of warranty for two years. We do specialize in repairs so I would like to think we gave you an estimate to do fix your problem. Of coarse with us being in business for almost 25 years we do not take lightly any bad review we receive. If there is anything I can do please call me at the office here and I will do my best to make you happy. Ask for Rich Gotshall and please say you are an Angie's list customer."
"Thank you Member for the review and I will pass the information along to Nelson. Honesty is always the best policy."
"Good afternoon Member, I must apologize for the situation this "Big Deal" has put both of us in. We tried this product and as it turns out it is no good for the roofing industry or for the homeowner who needs repairs on their roof. We are finding that it is really only good for people who have no issues with their roof. We have stopped this program due to the problems we are seeing. It has hurt our name with the community for sure which was never our intention. The expectations of the 99 dollar payment are immence from a home owner, a true roof repair done right unfortunately will cost considerably more. That is why we stopped this program and from my knowledge Angies list has refunded any 99 dollar payment of any client that was not happy. Again we apologize for the incident and we strive to never let it happen again. Richard Gotshall Vice President"
"Good afternoon Member, first let me apologize for the experience you had with my company. Most experiences are not like that. What I believe happened was in an effort to take care of the customer, someone was sent to your home that was not a roofing specialist. Roofing specialist are trained to put you and your home first and give you the attention you need and deserve. We apparently sent out a roofing technician, and while he is qualified to sell and do the work, he does not have the luxory of giving you the time you deserve. Roofing technicians are scheduled to do repairs daily. Again, all I can do is offer my apologies and I hope you can forgive our disrespect of your time wasted. Please, if you would like to contact me for any further services I will make sure you are well taken care of. Thank you, Richard Gotshall"
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