Lock Tight Impact Windows and Doors, Inc.

They are a good company , the quality of the product is really good , they take care of the furniture of your home during the installation process really well .

Very communicative

LOCK TIGHT There are so many impact window and door companies to choose from. After getting a few quotes, the decision on which company to use was difficult, I am a widow and my husband always took care of the decisions when it came to major home repairs and renovations. The quotes I received varied in price. Although Lock Tight was not the lowest quote, I decided to use Lock Tight because of the wonderful customer service. I had so many questions and each time I called, I was treated with courtesy and compassionâ ¦I never felt pressured or felt I was being taken advantage of because of my lack of knowledgeâ ¦I was educated in the different grades of impact glass and frames, hence the variation in pricing. I realized that I had to match apples to apples. It took a few weeks longer than the estimated day of installation because of supply and demand, however, I was kept informed. The installation went very wellâ ¦the installers were professional and courteous and I felt safe. After the installation, there were a few minor details that needed attention and when I called and spoke to Don he took care of it right away. He even went so far as to call and make sure I was pleased before he closed the repair ticket. I also spoke with Ken who made me feel valued as a customer. Eventually, I know I will need to replace my roof and the first company I will call for an estimate is Lock Tight because I know I will receive quality roofing materials, professional installation, and wonderful customer service!

Non responsive to my problem.

They did a great job from start to finish

They did a great job from start to finish

Very caring to customers needs

Great experience from start to finish!

I would definitely recommend this company to anybody, they are very hard workers and are focused in making sure everything is done to perfection. I also strongly recommend Marisol. She has a heart of gold, Thank you for caring. I strongly recommend Santiago and his team, they are very professional. He was extremely kind, effective, courteous and efficient. I would definitely recommend LockTight Impact Windows, Doors, and Roofing.

My experience with this company was amazing! I didnâ t expect them to change everything, including the wooded part and to my surprise every last piece was replaced. Everyone is also so nice and friendly. Thanks so much!

Reliable company and excellent communication about the project. Work well done

Amazing treatment! Thank you so much for your service! We are so happy !

Lock Tight Impact Windows.; doors, and roofing Inc. is a trustworthy company to hire to replace the roof. I have experience awesome customer service from the first point of contact, with the sales person David and the project manager Johanna. They both updated me with the status. A company that projects great customer service is the right company to hire for your roof replacement. LockTight roof company is that company.

The crew arrived on time was courteous and did a great job with the installation

Exceeded my expectations

Please, do not hire this company. After signing the contract, it will be a nightmare. Everything started great up until the first inspection. They didn't pass the TILE/SHINGLE/STANDING SEAM IN PROGRESS which was a major red flag to me because how come you're a roof company and you fail this inspection. After more than 7 days, no one has come to my house to fix this in order to schedule the next inspection. They keep saying that someone will come and nothing, my roof is still in progress. I hope this review save people time/money. They will also offer to pay you up to $125 dollars in a gift card for posting 5 star reviews on five websites (Google, Angie, BBB, Home Advisor and Yelp) prior to the job being finished and properly inspected (which I refused to do right away). So be cautious of the reviews in those websites. The list goes on and on and I'll be updating this review during this tortuous process. Maybe one day my roof will be completed.

Scott who was my rep was the best. He made sire I had the quality of windows I wanted at a reasonable proce. The team leading up to install were very professional and knowledgeable about the product

This company carries a great product. LockTight replaced all my windows and doors with ESW, at nearly twice the price as local competition. They will not clean the windows after the installation. They did not give me a copy of my warranty info, contract, or permitting. They threatened to start litigation if I didn't sign the Certification of Completion for PACE financing before the final inspection. I would never recommend this company to anyone other than an enemy.

I was always able to get in touch with someone about my project

The price is competitive for comparable product. According to the city inspector, the quality of the windows and doors is outstanding and the installation is great! Also, the sales person (Austin) was amazing, answered all my questions (and I had a lot of them), he was very patient and friendly and was my point of contact all the way up to the time of installation.

Job professional done. Access to various departments. Concerns are dealt with speedily. I would recommend Locktight and will do business with them in the future. Please do not cut corners. The permit takes sometime to be approved but be patient.

We were very Impressed with the install team led by Andrew Z.

I just had my second batch of windows installed by Lock Tight. Everything about this company is awesome, from sales to installation to support. Not to mention these are ESW Windows, the best on the market. Happy as a clam!

Project manager had constant communication throughout the project.

Highly recommend Lock Tight for all your roofing and windows and doors