Lock Tight Impact Windows and Doors, Inc.

Great job on my windows and doors.

Great experience with installation

The installation was clean, organized and professionally done.

Great job. Thank you Lock tight

We love our new roof, and it looks good with the color we choose! We are now waiting on our next project to start, windows. Great work!

Sales person Andrew was great. He was very knowledgable and professional. Customer service is excellent. Got updates from the beginning to the end of the project. Would recommend having work performed by Lock Tight Windows & Doors

They are friendly and cleaning. The price was a good price for the windows

LockTight provided exceptional service, timely product delivery, and was very communicative when setting expectations.

We had three high impact windows and two doors installed and found them to be efficient, quick and tidy! We were expecting the job to last three to five days but two crews arrived, started work just after 09:00 and it was all done by 16:00. Absolutely no complaints from us.

The communication with staff is the best.

I wish there were more stars to rate the professionalism and responsiveness. I never had to chase them if I had a questions or concern and always followed up with a message.

Great Job!!! and a professional smooth process, from the beginning to the end. I hired LockTight Impact Windows and Doors to install my impact windows, and I am so grateful for their service! Since day one, they sent a knowledgeable guy who explained the whole process and alternatives, from a product perspective as well as the financial aspects of my investment. From start to finish, there was a constant follow up about my windows, from the production in the factory until the installation. This was performed very professionally. The crew was fantastic, they knew what they were doing, as well as the management staff and supervisors. They were always willing to help. Little discrepancies were settled fast and easy, as happens in any construction job, and they always looked for my satisfaction. I recommend LockTight 100%. I love my Impact windows, they look fantastic!!! --

This company is very professional, they worked under schedule and the project was done step by step. They provided a waiting time of four months and exactly after that time the windows were installed.

LockTight installed my windows and door and they did a really great job. Great attention to detail, quick install, and all round professional attitude. From Austin who sold me on LockTight windows, to Brian who managed the install, to to Ken in Quality Assurance, to Jeff who managed the division...all of them maintained great communication and let me know what came next so there were no surprises. If you want hurricane windows, I highly recommend LockTight Impact Windows and Doors.

LockTight company is very good on discussing the equipment, work, people and price of replacing regular windows to impact windows that is a very special item due to the hurricane season in Florida.

Thumbs up for the team that worked on my windows. The installation was clean and professional done. There was a problem with the doors but it was corrected. My windows are looking good.

Lock-Tight Windows exceeded our expectations! We initially thought the job would take longer; however, they finished 10 out of 13 windows on the first day. Our window installation was smooth and efficient. The team was very courteous and respectful of the property. They made sure to clean up after they completed the work each day. Lock-Tight Windows provided the best customer service and answered all our questions and concerns.

Locktight Company did a excellent job . The guys are professional and that work very fast. The windows makes my house looks very new. My neighbor which is 4 hiuse down ask me about the company and I told her she can trust this company since we had so many knocking on our doors trying to decide which one to use.

Very good job, respectful and professional

Estimation/Sales: Came out quickly. Walked us through the construction of the windows. The original overpriced estimate was updated (30% lower) and put us at the top of the priority list if we would be in promotional photos (a sales gimmick since the photos were never taken and we definitely were not a priority). Contracting: 3 payments due 1) initial deposit; 2) first day of installation; 3) installation completion. Note that the final payment is due before inspections are done. There is a contract term that requires LTIWD to fulfil inspection and punch list items, but only if you take the finance option. If you pay cash, you will need to make a change request; otherwise, you are not covered. Sizing: One slider was ordered and installed in the wrong direction (we are okay with this unexpected change, but others may not be). All windows were slightly larger than their openings, and the installation crew verbally complained about having to grind every opening to fit. Project Management: Nonexistent There is no consistent person throughout your project as LTIWD shuffles it between different departments based on the phase it is in. LTIWD only proactively called me three times. scheduling the start of installation, requesting final payment, and most recently having me sign a no negative statements addendum in return for them fixing a curtain they damaged. I had to call them more than 40 times over the past year and a half to get project status or follow up on next steps. Be prepared to do your own HOA application and approval. The LTIWD HOA department contacted our HOA, got no response, and did not do any follow-up for a month. LTIWD does not place the order until HOA approval is obtained, so this delayed the entire project. When I called their HOA department to check the status, I personally got our HOA approval that day. Quality: Okay. Definitely better than the old windows and accordians we used to have. Fits are all good, aside from the slider installed in the wrong direction. The sill inset for our french doors was installed incorrectly, so they had to punch new holes for the locking pins, which are still misaligned, and the door does not always latch properly. In the final completion of punch list items, LTIWD painted over one of our curtains, which is still pending replacement. Final thoughts: I was going to rate them 2 stars since the product was okay and it is their management that is ineffective, but their last follow-up forces me to warn everyone away from this company. It has been 1.5 years since we signed the contract, and our damaged curtain still has not been replaced. There was 3 months to order the curtain through a different vendor (outside of their control), but now the curtain is ready to be installed, and LTIWD will only install it if I sign an addendum prohibiting me from making any negative statements, remarks, or reviews. After the experience I have had, please save yourself the headache and go with anyone else.

Really great company to work with. They took care of every detail from HOA approval to closing the permits. Great customer service. I would highly recommend

Primero quiero felicitar y agradecer a la compania por su excelente labor. Todo contacto que tuve tanto telefónico como personal puedo calificarlo de fantástico, exceptuando al vendedor. El equipo de instalación que trabajo en mi casa fue fabuloso, siempre puntuales, respetuosos, rápidos, organizados y conocedores de su labor. Contrataría a esta compania nuevamente!!! Gracias nuevamente!!!

Our house looks brand new!!! Thank you to everyone at LockTight you all have done a beautiful job! From the sales process, to the customer service to the awesome crew of installers we couldnâ t have asked for a better group of people to work with. The windows look great and they were surprisingly, ahead of schedule. Which was the cherry on top! Truly recommend LockTight!

Efficiency and High Quality Job

I thought it was awesome, that they finished the job ahead of time and from what I see and feel the windows are excellent quality.