"Thank you so much for taking the time to post feedback here. We greatly appreciate your business."

"Thanks so much for taking the time to write this stellar review. We appreciate your business. And thank you for being such a great customer to work with in spite of the stress of being kitchenless!"

"You definitely have your hands full with unexpected house problems and I’m happy to hear that we made our work as painless as possible for you! We appreciate your business thank you!"

"Thanks so much for taking the time to post this review. It sounds old fashioned but we genuinely try to do the right thing for the customer. We find that it all works out well for us in the long term! We appreciate your calling us, and let us know if we can be of service to you. Linda"

"The person writing this bad review is a realtor who recommended this house to her daughter. Unfortunately, this house -- and all the 2 story houses in this neighborhood -- were built with wood construction 2nd story and not concrete block (as is current code), and the entire 2nd story wood structure has rotted from water damage as a result of poor maintenance over the years. After they purchased the house, we were hired to fix one specific area of water damage. This was a small one day ($2K) job, which we fixed over 3 years ago. Since then, they have discovered extensive structural water damage to the 2nd story. Basically, the entire 2nd story needs to be rebuilt by a GC with a city permit and an engineer. The realtor mom says that we should have done all of that, or that we owe them that work. In our over 20 years of business, occasionally we have customers with unreasonable expectations who threaten us with bad reviews, but there is nothing that we can do about it. There is nothing that we can possibly do to satisfy this customer except rebuild the entire 2nd story of the house which would cost at least $200K, far outside the scope of what they hired us for. We were not hired to do an inspection, and there was nothing in our contract that was expressed or implied that we would fix any and all unknown water damage problems in the home. We only fixed the specific area that we were asked to fix, which they were satisfied with at the time."

"Thank you very much for taking the time to post your review. We appreciate your business! -- Linda and Gary"

"Thank you for taking the time to leave feedback. We always try to do the right thing for the customer even if that’s not a paid job for us. Good luck and call us back if you need our services. Linda and Gary"

"Thank you for the great feedback. We appreciate your business Linda and Gary"

"Thank you for the great feedback. And thanks for being a great customer - very easy to work with! We appreciate your business. Linda and Gary"

"Thanks so much! We appreciate your business AND we appreciate your taking the time to post reviews for us!"

"Thanks so much for taking the time to leave this great review. We appreciate your business!"

"Thanks for being a great customer! We appreciate your business."

"Thanks so much for the awesome review. We appreciate your business. And best wishes in your new house !"

"We appreciate your trust in us to take care of your property. Especially when you’re not local I know it takes some faith! Thank you for your business."

"Thank you very much and good luck in your new home!"

"Our pleasure. Even though it was more work, we did what needed to be done. We don’t like to raise the price on a customer mid job unless we absolutely have to. We find that the good will generated but doing the best job is far more valuable than anything more we could have charged you. Thanks for being a great customer ! Linda and Gary"

"Very glad that we could be helpful to you. Please keep us in mind if you or people you know might need our services in the future."

"We appreciate you contacting us, and we believe in helping the customer even if they don't need to hire us. We don't like to do unnecessary work just to charge the customer. It is impossible to put a price on the good will!"

"Thanks so much! Many times in older houses the ductwork is pulling in attic or in your case crawl space air. We fix the source of the air quality problems in addition to eliminating the existing mold in the airflow. Thanks so much for your nice comments. We're happy that you're happy."

"We appreciate you're trusting us with fixing your house and keeping your tenants happy."

"Thanks so much for your nice comments. We believe in the "what goes around comes around" philosophy, and we don't like to charge customers for work that they don't need. Better to have a happy customer."

"Thank you very much for your business!"

"Thank you for your on-point feedback posting. We don't believe in over-charging customers for services that they don't need. We find that the benefit from treating the customer fairly outweighs any benefit from doing work that they don't need. Thanks again, we very much appreciate your business."

"Thank you very much for taking the time to post this review for us. If we can give someone a few pointers to take care of a small problem themself, we would rather do that than have the customer overpay for services they don't need. Generates good karma!"

"Thank so much! You were a great customer and we appreciate your business!"