SOHO Computer Services Inc
About us
Additional DBA - Pan American Information Services LLC. Additional phone - (954) 263-1171
Business highlights
Services we offer
Residential & business, computer repairs, identity-theft protection, internet security, networking, programming, training, troubleshooting & contract maintenance., upgrades, website development
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 5% |
"Mr. [Member Name Removed] called initially and asked for help opening a Excel spreadsheet. After we signed onto the client's computer, I explained to Mr. [Member Name Removed] that he did not have the appropriate program (Excel) to open the spreadsheet but that there is a product available (at no additional charge) that would allow him to open those documents. I downloaded the product, installed on his computer and instructed in its use. The $54 charge was for service tech time (1.5 + hours ) for assistance, not for the product. I explained this to him during the call. He called again when he could not open a Word document (different than first call). I explained that there was again a free product (Open Office) that would open both types of items and more. He had not explained that he wanted a comprehensive office product. I showed him the safe website from which to download the product, I downloaded and installed the product on his computer (with his permission). I then instructed him in its use. (Charge was $35 for over 1.5 hours again). So, the total charge for 2 calls (3+ hours of tech time) was $87 . We deliberately kept the amount charged low since it was clear that Mr. [Member Name Removed] was a computer novice which he acknowledged. He seemed pleased with the service and the amount charged. The 3rd call (with client's daughter), he complained that he still could not open a Word document. I fixed the issue (at no charge) since he or someone had changed the default program used to open Word documents. His daughter said "she knew a lot about computers and complained that charging the client for the previous (2nd) call was not right". I attempted to explain that the charge (for over 3 hours of tech time at a total charge of $87) was vastly below market rate. I also attempted to explain clearly the process and the charges (Total $87 for 3+ hours). However, it was very clear that no amount of explanation would suffice for his daughter. I expressed regret that they were not satisfied and the call was ended with the problem fully addressed again at no additional charge."
"Arriving on time is key to our goal of customer satisfaction. In this case, we did not meet that goal. Scheduling can sometimes be tricky but expectation should always be for the service provider to arrive on time and ready to tackle the job at hand. The fact that the customer rated us "A" for quality and professionalism is gratifying but the sting of not living up to customer expectations motivates us to do even better next time. Thank you for the direct and honest evaluation."
Very punctual, very knowledgeable and very professional, I'm delighted to have found Larry. He deserves all the "As" he has received here. Guy Foster
"The comments are welcomed and shared with all of our techs. Trusting someone with your personal or company data can sometimes be unsettling to customers. We strive to put our clients at ease and do our work efficiently and explain things as we go. Developing a trust with our customers is key for SOHO Computer Services and comments such as these go a long way to confirm our approach. Thank you for the kind words."
"Reviews like these are great for our techs to see. We strive always to do the best for our customers while maintaing prices as low as possible. Being without a computer can be stressful for our clients and malware can be dangerous as well as annoying. SOHO Computer Services takes these infections seriously and treats the computers thoroughly including physically cleaning the inside and outside of the cases as well as removing all traces of the malware."
I brought in my laptop into SOHO on 6/26/14 because I had a computer virus. Steve, the tech who worked on my machine, seemed to be very knowledgeable and efficient and called me by the next day to advise me that the problem was taken care of and that I could pick up my laptop.
Unfortunately, my laptop has not worked properly since then! The tech installed his preferred antivirus protection application (Avast Anti-virus) saying that it was better than what I had. (I had been using ZoneAlarm for years with no problems). He made changes to my laptop settings and I am not happy with what was done. I get a lot of popups and warnings (with flashing lights and alarms) so I know that everything is not taken care of. I called within a week of getting my laptop back. Steve was available to provide ?remote? assistance. In the middle of our session he told me that he had to go do something and would get back to me. He did not call me back that day. Further, when he did call to reschedule, I tried 3 times to work around his schedule because I wanted my laptop fixed. He was never able to dedicate a time to me. Each time he was at another business client?s location and said he would call me to reschedule. I finally got tired of the runaround and called the office directly instead of Steve?s cell phone. I told the father that I wanted to bring my laptop in because I was tired of being put off and ignored. As I said, this had been going on for a few weeks. In any event, on August 7, 2014 I brought the laptop back into their office. Steve was there and said he would take care of the problems (I had a list) and call me when he was finished. He called me the next day and told me to return to the office around 2pm. Around noon he called me to tell me that he would be delayed and that he would be back in the office around 4pm and that he would give me a call. I never got a call but I was waiting just in case he was running a little behind (he was never on time, at least not for me). I waited outside the building until 4:20pm and then I called to see if he was on his way. He claimed that he had been waiting for me since 4pm inside but that now he had no time because he had a client (Wendy?s) who needed help and he had to leave. He asked me to give him 15 minutes since Wendy?s was literally right down the street. I ran some errands and returned at 5pm (I knew he would not be back in 15 minutes). As I was parking my car I saw him go into the building. I figured he was going to call me to tell me that he was back so to save time I just went in to the office. As soon as he saw me he starting making excuses that he still didn?t have time and that he had to go back to Wendy?s. He handed me my laptop and said he would call to reschedule. He also asked if I had been sitting outside all that time waiting for him and that it was ?creepy? if I was. (What?!) I explained that I had just driven up and saw him go into the building. I got home I saw that he had left me a voice message on my cell phone in which he apologized for not being able to complete the job on my laptop. The message said that he would call me the next day. I have not heard anything else since then.
Before submitting this revision I decided I would call to try to give SOHO another chance. I spoke with the brother of the original tech (I think his name is Matt, not sure). He apologized for my experiences and asked me to bring in my laptop. He made changes but ? now my iTunes did not work.!. I had to uninstall and reinstall iTunes; my printer continued to give me an error so I needed to uninstall, reinstall and download the drivers. My laptop had an error that it needed software updates to be downloaded. As I go along I find more problems.
My advice ? STAY AWAY FROM THIS COMPANY!! They do NOT know what they are doing!!
I am also going to file a complaint with the department of Consumer Affairs and the BBB so that everyone is aware of the incompetency of this company. The ?funny? thing is that when I first went to this computer service the tech, Steve, told me a bad business story about another company I had wanted to use! I doubt they are worse than this?! Even though stores like Best Buy charge more for diagnostics, remember ? YOU GET WHAT YOU PAY FOR!!
I'm lucky that I have worked in IT and was able to do some of the minor things like downloading drivers and uninstalling and reinstalling. For a non-tech savvy person experience would have had a harder negative impact.
Needless to say, I now have to take the laptop elsewhere to get the job cleaned up.
"We fixed the client's original problems (early July) and were given a good review by this customer. Please read her previous review also.The technician spent a lot of time explaining the antivirus that was installed, showing her that all of the problems had been addressed and she left happy with nothing outstanding. Subsequently, she returned (mid August) and explained that she was "unhappy" and wanted the tech to spend more time with her. We tried to accommodate her but the initial tech was busy at the time. We asked her to return later for assistance and we would address whatever her problem was.When she returned again she said that she had a problem with synchronizing her email (on the cloud)....NO OTHER PROBLEM WAS MENTIONED. Note: We had not worked on any email synchronization issue initially. The second technician accomplished the synchronization (at no additional charge), showed her that her email was now current and synchronizing properly. She again left happy and satisfied. The comment that she had to subsequently re-install iTunes (which the tech did not touch and had no reason to alter) may indicate confusion on her part as to how the email synchronization works. Notwithstanding her stated technical knowledge, we serviced her computer multiple times, spent almost 2 hours explaining her software and the synchronization process and each time the client left pleased and expressing satisfaction. The second comment she now has written is baffling. Please read also her earlier review of July."
After leaving a voice message, I received an immediate call back from Lawrence. I explained that we had been having tremendous difficulty accessing and maintaining an internet connection for several weeks. We had contacted our service provider, who had only been able to provide momentary fixes. Larry came over on a Saturday ( the next day),and determined that our computer was riddled with viruses. It was necessary for the PC to be taken to the shop for thorough maintenance. We also sent a laptop that needed some attention. Larry provided valuable information regarding future maintenance and upkeep of our Windows 8 system.
Larry and his sons Matthew, and Steven are true professionals. They are courteous and respectful, and always run their business with customer satisfaction being their number one priority.
"[Member Name removed] and her husband were a pleasure to work with. Understanding and patient. Taking a computer requires a sense of trust with the customer and their valuable information. She asked all the important questions and was willing to try the solutions. Windows 8 requires more than a small share of patience and persistence by the user. [member name removed] had both. Thank you for the follow up report"
Larry is a pleasue to work with, his pricing is fair, he is extremely professional and polite, and always ready to help. We would definitely recommend his services.
"[removed member name] is a customer that is a pleasure to work with; she is helpful and patient. Those qualities always makes the tasks easier and less stressful for everyone. Your kind words lets us know that we're on the right track. As might be expected, Cindy's business needs to deliver in a timely fashion to their customers and SOHO Computer Services is glad to be a small part of supporting that goal."
computer problems occurred and the owner was travelling to Europe.
Not a patient or rational person, she insisted that I find a computer
person immediately to fix the problems before she departed.
I looked on Angie's list and found SoHo computer service and
Larry went out of his way to accompany our needs.
Due to my boss' demands for ridiculous needs to the computer
system, Larry spent an excessive amount of time at our business
to accommodate her requests. He always dealt with these difficult
situations with true professionalisms, above and beyond any
expectations.
The business hit difficult financial problems and Larry was always
patient and understanding of the situation.
Above, beyond, the reasonable and best services that could ever
be expected.
"Many thanks for the great review! Dealing with business problems is tough enough and when computers are involved, issues can quickly escalate. SOHO Computer Services focus is always on the problem at hand while keeping the customer informed. Companies depend on the accuracy and integrity of their data. We always do our best to get our customers (business and residential) back in business in the shortest time possible. Thank You. Lawrence Elias for SOHO Computer Services 954-340-4341 or 561-338-4049"
"Thank you for the kind words. It's always gratifying to receive positive feedback as it reinforces the right work ethic for us and boosts morale. I always share Angies List reviews with our team. (C.A.N.E.I)Constant And Never Ending Improvement that's our goal."
I dealt primarily with Steve, who is not only extremely savvy, but very professional and polite. (He even helped carry my computers, back & forth to the car several times!)
Steve seems to keep abreast of all of the latest technology and trends. He researched everything to find the most reasonably priced parts for me and recommended software that he knew would best fit my individual needs.
Steve's service did not end with the repair of my machines, however, he took time to make sure I was educated as to what he had done and instructed me on how to avoid future problems.
I also had limited dealings with Larry (Steve's dad;). He was also very polite and customer-focused.
Overall, they are very knowledgeable and trustworthy!
I would recommend them to anyone!
and I'm so glad that I did! Larry was so helpful on the phone and helped
me make the correct decision to bring the computer in for repair. I
honestly have never experienced this kind of professionalism from any
other company. It was above and beyond! Many computer repair services
charge by the hour and you can really never be sure of how long they're
spending. I loved the "flat rate"! Only one part was needed and I was
charged the exact same thing as if I had gone to buy the part myself.
They could easily have marked it up but didn't. I just got my computer
back and it's running like the day I brought it. There were so many
things wrong with it and Steve repaired every last thing! He gave me
frequent updates and always called when he said he would. I've used
Comp USA to repair another computer and after many days and hundreds of
dollars it never worked the same. I will NEVER use any other place to
have my computer repaired or "tuned up". They get an A+ rating from
me!
I am VERY pleased with their service. Their price is a little more than I am used to from other providers (an extra $30 or so), but in the end, the job is done on time and done right the first time; no need to return to fix the provider's mistakes.
Thanks Angieslist for helping me weed through the mediocre techs out there!
UPDATE: This was a miscommunication on my behalf. The guy who fixed my computer, did an excellent job regarding communication with the manufacturer. He did all that he could do. They did a fine job. We will go to them again, and recommend others to them. I have updated his grades as well.
"[member name removed] brought us a "beats audio, gold" PC in early 2012. We determined that his mother board had burned out and contacted [member name removed] after a few days. We told him that the computer needed to have the board "re-flowed" (probably $100-$200). As a courtesy, we backed up his data and pictures and told him that it was available for him to pick up. We have no record of [member name removed] calling us but our technician attempted to call [member name removed] 6 times and left messages since he made no attempt to come in and retrieve either his PC or his data and pictures. He never returned to our office and never returned our calls according to our records. All calls to the number that [member name removed] left us were unanswered and never acknowledged. We are attempting to contact [member name removed] again based on his perception of what happened and the information he gave. If [member name removed] reads this response, please call SOHO Computer Services at 954-340-4341 to resolve. We take service very seriously and wish to resolve with [member name removed]."
"(member name removed): Thank you for the kind words and your posting. We are posting your comments on our "Wall of Fame" in the office for all to see. With small businesses, customer comments are crucial and yours are especially encouraging to all of our staff. Call again if we can help you in the future. Thanks again. Lawrence Elias"
"Thanks for the follow up to our services and your comments. This helps us continue to improve...That's always our goal. Thanks again."
"Thank you for the kind words. We strive to include a "WOW" factor in all of our work. Please call us again if we can help in the future."
"While we strive for "perfect", sometimes (hopefully rarely) we mess up. We missed the first appointment due to a scheduling error. We did call back and spoke to customer who declined to re-schedule. We do apologize for our mix up."
"Member, Thank you for the kind words. I hope that your son's computer continues to work efficiently for him. Receiving praise from a customer like yourself is the highest compliment that we can receive. Thanks again. Lawrence Elias for the staff at SOHO Computer Services"
"Matt was your technical contact for your issue and thanks you for your compliments. He takes his job seriously and views each person as a personal responsiblity. He strives to address the issues and keep you informed along the way. Your compliments mean a lot to the techs and Matt in particular. Thanks again. Lawrence Elias"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1515 N University Drive, Ste 103C, Coral Springs, FL 33071
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