CPR Cell Phone Repair Coral Springs

Gabriela is the co-owner of the CPR store in Coral Springs (near the Panera Bread in the Target Shopping Center). When I approached her about fixing the screen of my iPod, she told me it would take some time. I found the time to leave it on a Monday, but Gabriela also suggested I get a new battery at the same time (my iPod battery was draining quickly). So she ordered a battery and had me come back on a Saturday. I came in the following Saturday right when they opened and left the iPod with her associates. The on-duty manager told me it would be ready in three hours. However, after more than three hours the iPod still wasn't ready. I returned to the store just before they closed and spoke with the technician named Cypher as well as the on-duty manager who said they had some problems with the replacement and it could take through Monday. The manager even promised it would be ready by Monday (they are closed Sunday). Obviously I wasn't happy with this as my kids and I use the iPod daily. Monday arrives and there's no call from CPR. I finally call them at 3 pm and Cypher tells me there's a problem with how the power is connected to the battery and they might need to order a replacement part. I ask when it will be done by and he says "hopefully Tuesday, maybe longer." Keep in mind the initial timeframe for the fix was three hours! Tuesday comes and the iPod still isn't ready (even with the manager's promise). Even though I lost my cool on the phone Cypher remained very calm and courteous and totally understood how I felt. He was perfect in this regard, agreeing with my frustration but also making it clear what it would take to fix the problem. He said they needed to actually replace the entire iPod and to get a new one in would mean waiting until Thursday -- and there was no promise that I'd have my data on it like photos of my kids and my music. At this point I was pretty angry and asked for the manager to call me. That night the manager, Robert, called. He was extremely polite and, like Cypher, was totally understanding. He recognized there was a problem and said the new iPod along with all the charges would be covered (or so I believed he said). Robert was accommodating and not threatening or a jerk. Robert said it would be ready by Thursday. Back to the original lady, the co-owner, Gabriela. She called me today (Thursday) and told me the iPod was ready. I walked in, she immediately brought it to me and sure enough they had everything -- my photos, my music, everything but my apps but I could get those back easily. Everything was back to normal. Gabriela told me at that point she still had to charge me for the original job -- fixing the screen and the replacement battery. I calmly reminded her that the initial timeframe of fixing my iPod was three hours and she had taken six days to give it back to me. She countered that the iPod had previous repairs done to it and because of that their ability to turn the iPod around was compromised. But I told her that when I brought in the iPod it was working fine -- the screen was cracked and the battery was going quickly but otherwise it worked fine. She could not prove that the iPod was malfunctioning before I handed it over to them and she quickly realized that she shouldn't charge me. Obviously I am not happy it took CPR six days to fix my iPod but I can't argue with their professionalism. You can tell they just want to help people fix their electronics, and with people like Cypher they definitely can get the job done. In the end I offered to split the bill with Gabriela but she insisted on not charging me, which while justifiable was also on the generous side. I give CPR a B but look forward to returning soon and giving them another chance at my business -- and the chance to get an A. Thank you for reading.