"Being in business as long as we have we learn their are people who will say and do things to hurt your company evening thought the individual is trying to take advantage of the companies kindness. Lets start from the beginning. We installed a unit November 17, 2017. We actually went back 11/28/2017 to drop off a thermostat that was purchase but you didn't want installed at the time of install. We weren't advised anything about a noise till January 18, 2018 which you scheduled that appointment for February 2, 2018. 3 weeks out about a noise that was unbearable sounds like a fan is running. We send a tech out February 2, 2018. He checks everything NOTHING was found to be wrong. Normal operation noise from a unit. Policy for the company is if nothing is wrong with the unit a service charge is to be charged as it cost money to send a tech out to check a perfectly good unit. My dispatcher waived the fee as a one time courtesy. You then called the next day because you were upset over the charge that you weren't charge and wanted to speak with a manager. The manager was out of town the week you called and you received a call when she returned. That manager was myself. We had a great conversation you were adamant the noise was unbearable and that their was indeed a noise. After a 15 min conversation I decided to send a 2nd tech at no charge to give you ease that there is nothing wrong with the unit. We scheduled that appointment and it was cancelled Twice. The 1st time you were going out of town.The 2nd time we were advised you just got back from out of town and haven't had time to hear the noise. We went ahead and reschedule which again wasn't a right away appointment it was weeks out. Not once did we hear anything about a medical condition you then called FIVE MONTHS later to attempt to schedule the courtesy call I advised we would do five months ago. Here is where the problem comes to play if a noise is so bad and it is unbearable why didn't you allow me to resolve the problem same week? second if there is indeed a noise why didn't you still schedule the call when I advised if there is no problem we would have to charge a service call for going out? You can complain about our prices but not once did you decide to call someone else because you know the work we do is quality and our employees care and take care of our customers as they would want to be treated. As you stated their are plenty of companies out there tons that open up everyday and are willing to do things a lot cheaper, but will that company be around 5, 10, 15, or even 20 years later? Are they license, insured and all employees covered under workman's comp? Is the actual owner the license holder or are they being qualified by another persons license? Brisk is is owned by the license holder, we are insured and have workman's comp for every employee. We offer full benefits because we treat this as a career not a job. We send our tech to training every year to learn new products and to keep up with changes in the industry. We have financial adviser come in every year to advise where we need to be priced in order to keep our doors open. We are very much involved with the industry so we know we are not the cheapest guys around but not the most expensive. As far as the letter drop it takes 10-15 consistent A's to go back up to A yet 3-5 reviews to lower to B. We have 191 A's and 16 F's. Anyone who has common sense can see not every customer can be pleased and their is always a few who nothing you do can satisfy them. With that being said. We wish you the best of luck."

"Thank you for taking the time to leave a response. I do have to disagree with you regarding "real gimmick" the coupon we have on Angie's list clearly states up to 10 vents. So whether it is 9,8,7,6,5 we charge the same amount. We by no means try to hide anything when customers call, email, text we give the same information. You have to understand we do not charge a service call or charge hourly with duct cleaning so whether it takes him 2 hours or 4 hours to clean your ducts its a flat price. We take proud in what we do and is why we go through each individual vent and take down each grill and properly clean. Other companies will go through one vent and say they cleaned your ducts. We purchase top quality equipment to ensure we can provide safe, efficient, quality work. Sorry you felt taking advantage of, but I can assure you we did not take advantage. We have been doing this for over 25 years and as you can see customers are very happy with our services. Should you have any other questions, concerns or simply would like to speak with some feel free to reach me at 954-463-7616 ext 100 I am the office manager here."

"I do apologize if someone in our office forget to mention no one can be in the home for 45 minutes after sanitizing is preformed. Our staff is advised and trained when scheduling or performing duct cleaning we must notify the customer of the process. I do have notation we left a message to reschedule however never heard back and void the call slip. If you are still interest I will be more than happy to schedule someone out to your home to complete the duct cleaning. Please feel free to contact me with any questions or concerns. 954-463-7616 ext 100 Jacklyn Office Manager."

"Thank you for the kind words. We are so glad you are happy with our service and look forward to our continuous business relationship."

"Thank you for taking the time to leave a review. We truly appreciate it."

"Thank you for taking the time to review our company. We greatly appreciate it."

"We received a call to service a 15 year old unit in bad shape, homeowner didn't want to spend the money on replacing being that they were in the process of selling and it would become new owners problem. Our first tech went out and the unit was low on Freon. When a unit is low on freon it usually means one thing. there is a leak someone . may be the lines, can be coil could be condenser but a unit should never need freon. The owner decided to go with filling up the unit. Unit ran for about 3 weeks and customer called us out a 2nd time. 2nd call was a tripped breaker. Mind you usually when the unit is tripping the breaker it means SOMETHING is wrong. Owners still insist on going with temporary fix because they were selling the house. We than received a 3rd call. We went out yet again and this time the compressor was over heated causing breaker to trip along with unit low on freon. Our company takes pictures of all calls so the pictures of the gauges were uploaded to customer file proving the unit was low and over working. Never did the tech use verbiage of compressor being fried. The only two legit fixes to the unit was A.) repairing bad compressor or B.) replacing the unit. replacing a compressor on a 15 yr old unit is always a gamble and we always advise customer it is half the cost of the unit or a large portion or what a new unit would cost with no warranty. The best value would be replacing and having a factory warranty along with a labor warranty. Replacing the capacitor doesn't sound correct, but I'm sure if your still in the home you realized that wasn't the proper repair. 2.) there is no [Member Information Removed] in getting around the unit being low on freon so if he just changed capacitor that wouldn't have corrected your issues. 3.) you said replace capacitor under warranty. Your unit is 5 yrs pass the 10 warranty. are we referring to company warranty if the capacitor fails? I'm sorry you felt we were incompetent or dishonest remember you can find any company to do a temporary fix. At brisk air we do what is honest. we will not provided a service that we know will not resolve the problem. unfortunately us being so honest and the next company willing to do anything for a dime hurts the industry. I'm most sorry for the new homeowners who have no clue they are about to buy a house and will have to repair or replace unit as soon as they move in. best wishes"

"Thank you, We are glad to hear you happy with the service performed."

"First and foremost I would like to take the time to apologize for the tech sent to your home. He is suppose to check complete unit not sure how a dirty heater got passes him as he was sent to diagnose the unit. Our techs are trained and are advised everything needs to be checked and any and all recommendation need to be added to invoice at the time of the call even if owner denies additional repairs/cleans etc. please note our office staff is here to help with any situation. if at anytime you are upset or have belief the tech did not preform the job correctly please feel free to call and speak with our office manager and or service manager. We are always willing to correct the situation if it indeed was a mistake made by our tech. We do appreciate your feedback as it is used for training purposes."

"Glad we could help you by installing your new unit. Thank you for leaving a review."

"Thank you for the review, please do not hesitate to contact us with any additional concerns."

"Thank you for taking the time to do a review. I do have to point out a few things that are misleading to other potential customers. the cost of your equipment was not $5000. Your complaint was air is not reaching your upstairs room. when it comes to air flow reaching some area and not others. It is usual due to poor duct work or damage to duct work. We offered to go by and diagnose the problem, however there is a fee to diagnose duct work. Keep in mind we have to send someone out to crawl through attic and figure out the problem. We offer free estimate for replacing systems but to examine duct work there is a fee. 99.9% of the time if a customer is requesting the estimator to examine the duct work they usual will for no additional fee, but in your situation this was way after install. We also pulled permit and passed inspection with no problems. Unit was deemed up to code and installed properly. You stated the other company said the problem was due to a part being put in wrong, but no parts were installed. You received a brand new complete systems and again inspector passed our permit. if in fact a part went bad you could have called our offices and we would have had no problem replacing the part under both labor and manufacturer warranty. With a new system install you receive 1 yr labor warranty and 10 yr on manufacture. I am sorry you feel the way you do. We wish you the best of luck."

"Thank you for taking the time to review our company. It is greatly appreciated."

"Thank you for the review. We greatly appreciate your business."

"Thank you for allowing us to assist you with your problem. We appreciate your business and feedback."

"We highly appreciate your business. Thank you"

"Thank you we appreciate your business"

"Thank you for the review. We greatly appreciate you allowing us to service your unit and look forward to a life long business relationship."

"Thank you for allow us to service your home. We appreciate your business."

"Thank you for taking your time to review our company. It is greatly appreciated. We appreciate your business."