Art Plumbing & Air Conditioning LLC

"JUST WANT MEMBERS TO KNOW THAT LONG AGO WE DECIDED TO ONLY SUPPLY THE BEST POSSIBLE PRODUCTS WE COULD. ITEMS AND MATERIALS FAR SUPERIOR TO THOSE AVAILABLE AT THE LOCAL HOME CENTERS. ONCE FURNISHED AND INSTALLED BY "ART" WE WANT OUR CLIENTS TO BE MORE THAN 100% SATISFIED. AN EXAMPLE WOULD BE: THE KITCHEN FAUCET, ONE OF THE MOST USED PRODUCTS IN THE HOME, WE DON'T WANT A CLIENT TO BE UPSET WITH A FAUCET WE FURNISHED EVERY TIME THEY USE THE KITCHEN SINK. REMEMBER WE HAVE A 2 YEAR LABOR AND MATERIAL WARRANTY AND OUR WORKMANSHIP IS LIFETIME WARRANTY!"

"THE MEMBER CALLED OUR COMPANY 7/23/2008 DUE TO NO AIR CONDITIONING, WE ARRIVED AT HER HOME IN LESS THAN AN HOUR. OUR SERVICE TECHNICIAN EXPLAINED THAT HE WOULD CHECK OUT HER ENTIRE AC SYSTEM AND THEN GIVE HER OPTIONS FOR THE REPAIRS. OUR TECHNICIAN DIAGNOSED THE AC SYSTEM WROTE DOWN HIS RECOMMENDATIONS AND OPTIONS. HE REVIEWED WHAT HE RECOMMENDED AND WHAT NEEDED TO BE DONE. THE $600 REPAIR THE MEMBER ALLUDES TO IN HER POSTING WAS FOR THE “RECOMMENDED” REPAIR, WORK TO REPAIR AND IMPROVE THE PERFORMANCE OF HER AC SYSTEM. THE $300 REPAIR WAS TO FIX THE IMMEDIATE PROBLEM AND TO GET HERE AIR RUNNING. UNFORTUNATELY OUR SERVICE TECHNICIAN COULD NOT EXPLAIN HIMSELF IN A WAY THAT THE MEMBER COULD UNDERSTAND, THE DIFFERENCE BETWEEN A RECOMMENDED REPAIR AND THE BARE NECESSITIES. ALL OUR SERVICE TECHNICIAN DID WAS POINT OUT TO THE CLIENT THAT WE CAN IMPROVE THE OPERATING EFFICIENCY OF HER AC SYSTEM THEREBY SAVING THE MEMBER MONEY ON HER ELECTRIC BILL AND TO SAFEGUARD AGAINST FUTURE REPAIRS. IF THAT THAT IS A CRIME, THEN I GUESS WE ARE GUILTY."

"UNFORTUNATELY THE ABOVE REPORT DOES NOT TELL THE WHOLE STORY. WE DELIVERED QUITE A BIT OF WORK FOR HER. WE FURNISHED AND INSTALLED TWO KOHLER ELONGATED TOILETS, EXCAVATED THE SEWER LINE AND REPLACED THE 4’ TWO WAY CLEAN-OUT TEE, AND HYDRO-JETTED AND VIDEO INSPECTED THE SEWER LINES. AFTER THE VIDEO INSPECTION WE DELIVERED THE VIDEO TAPE TO HER WHICH CLEARLY SHOWS THE SCALE, RUST AND CHANNEL ROT IN THE 40 PLUS YEAR OLD DRAIN LINES. WE INFORMED HER OF WHAT NEEDED TO BE DONE AND GAVE HER A WRITTEN ESTIMATE TO REPAIR SAME. DO TO THE COST AND NATURE OF THE WORK SHE ASKED IF IT WAS COVERED BY HER HOMEOWNERS INSURANCE AND WE TOLD HER TO CALL HER INSURANCE COMPANY. ALL THE WORK PERFORMED WAS PRESENTED AND EXPLAINED TO HER WITH THE EXACT COST BEFORE ANYTHING WAS DONE. SHE APPROVED THE WORK AT THE STATED PRICE, ON TWO DIFFERENT DAYS, ONCE ON 10/04/2007 FOR $1,290.67 AND AGAIN ON 10/09/2007 FOR $1,327.93. ANY QUESTIONS OR CONCERNS PLEASE CALL."

"WE PROVIDE WRITTEN GUARANTEED PRICES UPON SEEING THE WORK SITE, AND REVIEWING THE OPTIONS WITH THE OWNER. THE CAPACITY OF HEATER MAY NEED TO CHANGED, THE LOCATION MAY NEED TO BE MOVED, THE ELECTRIC OR GAS SERVICE MAY NEED UPDATING, THE SAFETY RELIEF LINE MAY NEED TO BE BROUGHT UP TO CODE, THE WATER HEATING SYSTEM MAY NEED OTHER CHANGES TO PROVIDE THE CUSTOMER WITH THE BEST, MOST ECONOMICAL WATER HEATING SYSTEM, FOR THE APPLICATION. MAYBE A WATER HEATING SYSTEM ON DEMAND SYSTEM IS BEST. ALSO, WE HAVE TO SEE THE SITE IN ORDER TO MAKE THE NECESSARY CHANGES IF REQUIRED SO THAT THE NEW WATER INSTALLATION CAN PASS THE REQUIRED CITY PERMIT AND INSPECTION. WE HAVE FOUND OVER THE PHONE ESTIMATES TO BE INACCURATE AND CHANGE ONCE THE TECHNICIAN HAS SEEN THE WORK SITE. WE PROVIDE MORE THAN JUST AN ESTIMATE. WE PROVIDE THE CUSTOMER WITH THE EXACT SOLUTION TO THEIR NEEDS, ALONG WITH A LIFETIME WORKMANSHIP WARRANTY AND FULL TWO YEAR PARTS AND LABOR WARRANTY. YOU CAN NOT GET THAT WITH A SITE UNSEEN PHONE ESTIMATE."

""WE WORKED FOR THE MEMBER IN OCT. 05 INSTALLING A VALVE UNDER HER KITCHEN SINK. SHE WAS HAVING THE KIT. CABINETS & COUNTER TOPS REPLACED & NEEDED THIS WORK DONE FOR HER ICE LINE. THE KITCHEN NEW SINK WAS NOT READY FOR INSTALLATION AT THIS TIME. A MONTH LATER IN NOVEMBER 2005 SHE CALLED THAT SHE HAD A LEAK UNDER THE KITCHEN SINK. WHEN WE ARRIVED THE NEW KITCHEN SINK WAS ALREADY INSTALLED. THE NEW SINK & RELATED PARTS WERE INSTALLED BY A "HANDYMAN". THE LEAK WE FIXED WAS ON WORK DONE BY THE "HANDYMAN". WE MADE THE MINOR REPAIR AT NO CHARGE. NO OTHER TRIPS WERE MADE TO HER HOME. WE RETURNED TO HER HOME AT HER REQUEST, JULY 06 TO LOOK AT 4 DIFFERENT REPAIRS INCLUDING RELOCATING AN OUTSIDE WATER FAUCET. THE TOTAL FOR THE FOUR ITEMS WAS $792.00, THE REPAIR OF THE FAUCET TO WHICH SHE ALLUDES TO WAS ONLY $180.00 NOT $500.00. FURTHERMORE, OUR MINIMUM SERVICE CHARGE IS ONLY $29.95, WHICH THE MEMBER ALSO PAID IN OCTOBER 2005. WE SHOWED UP ON TIME & DID WHAT WAS REQUESTED, REPAIRED AT NO CHARGE WORK WE DIDN'T DO, & CHARGED A $29.95 SERVICE CHARGE THAT EVERY CLIENT PAYS. WHEN SHE CALLED TO SAY SHE HAD THE REPAIR DONE, WE TOLD HER WE WOULD GIVE HER A $29.95 CREDIT FOR FUTURE WORK. ART PROVIDES A FULL TWO YEAR PARTS & LABOR WARRANTY, A LIFETIME WORKMANSHIP WARRANTY, A GUARANTEED TO KEEP YOU COOL & A GUARANTEED TO KEEP IN YOU WATER. ALSO, WE HAVE A 60 MINUTE SERVICE GUARANTEE. NO OTHER COMPANY PROVIDES THE LEVEL OF SERVICE WE PROVIDE.""

"THE WORK THE CUSTOMER IS SPEAKING OF WAS PERFORMED 9/29/2005 NINE MONTHS BEFORE HER POST TO ANGIE'S LIST. OUR DATABASE SHOWS SHE CALLED OUR OFFICE ON THURSDAY NIGHT 9/28/2005 AT 9:14PM AND LEFT A MESSAGE ON OUR NON-EMERGENCY VOICE MAIL FOR A SERVICE REQUEST, FOR FRIDAY 9/29/2005. WE RETURNED HER CALL AT 7:45 AM FRIDAY MORNING AND RECEIVED HER ANSWERING MACHINE, WHICH WE LEFT A MESSAGE ON. SHE RETURNED OUR CALL AT 8:25 AM. OUR SERVICE TECH WAS DISPATCHED AT 8:38 AM, WITH HIS ARRIVAL AT 9:01 AM. THE LEAKING WATER HEATER WAS SHOWN TO OUR SERVICE TECHNICIAN. LEAKING WATER HEATERS CAN NOT BE REPAIRED. OUR SERVICE TECHNICIAN SHOWED HER OUR UP-FRONT PRICE BOOK. OUR PRICE BOOK SHOWS THE DIFFERENT MODELS AND SIZES OF WATER HEATERS WE HAVE TO OFFER AND THEIR INSTALLED PRICE. WE CARRY THE FOUR MOST COMMON SIZES AND MODELS RIGHT ON OUR TRUCKS, SO WE CAN SERVICE OUR CLIENTS IMMEDIATELY. SHE WAS PRESENTED WITH OPTIONS AND PRICES FROM OUR PRICE BOOK AND GIVEN THE OPTION OF HAVING US STAY AND PERFORM THE WORK, OR TO LEAVE HER HOME, AND LEAVE HER WITH A WRITTEN PRICE GUARANTEE. SHE CHOSE TO HAVE US STAY AND REPLACE HER WATER HEATER. SHE DID NOT WAIT THREE DAYS. THE WORK WAS DONE THE SAME DAY. THE PRICE GIVEN UP-FRONT. THE SAME PRICE THAT HAS BEEN GIVEN TO 497 OTHER CUSTOMERS THAT CHOSE TO HAVE THE SAME WORK DONE AT THE VERY SAME PRICE."

"YES DID RECOMMEND THAT SHE REPLACE HER 26 YEAR OLD AIR CONDITIONING SYSTEM AS IT IS TWICE THE AGE OF A WORKING SYSTEM. YES THE FUSE NEEDED TO BE CHANGED, WHICH WE DID. WE ALSO RE-SECURED THE UNIT TO THE ROOF STAND AS IT WAS LAYING ON IT'S SIDE. HOWEVER WHEN SHE COMPLAINED ABOUT THE $335.00 DOLLAR CHARGE A MONTH AFTER WE DID THE REPAIR, WE ASKED WHAT SHE WANTED US TO DO TO MAKE HER HAPPY. WE RESPONDED AS SHE REQUESTED. WE FIXED HER UNIT SO SHE COULD HAVE AIR CONDITIONING, WE RECOMMENDED THAT SHE REPLACE HER NOW ANTIQUE A/C SYSTEM, AND A MONTH AFTER THE REPAIRS WERE PERFORMED WE RETURNED HER PAYMENT IN FULL AT HER REQUEST. I DON'T THINK WE ARE SO BAD, DO YOU?"