"As preparation for work to commence on your property we are required to file a Notice of Commencement (Chapter 713 of Florida Statutes) with the Clerk of Court to begin the building permit process. On May 28, 2019, your husband signed the Notice of Commencement and on June 17, 2019, the Clerk of Court recorded the document which provides notice to the county and state of Florida that improvement will be made to your property. On June 19, 2019, Brevard County issued a Building Permit for the installation of storm shutters. Hurricane hardware and tracks were installed on several installation days in June 2019, including June 19 and 24th. Hurricane panels were ordered on June 26th and you accepted delivery from our company on July 8th and 9th, 2019 (quantity 70 panels) which completed 90 percent of the installation. An additional six panels were ordered, and track was custom cut to fit one last opening in your home. Attempts were made to deliver the remaining six panels and track from mid-July through October. You notified us in mid-October that you would not pay the contracted amount because all materials were not installed and delivered by June 30, 2019. In addition, you requested that we refund your deposit amount because we did not deliver everything by June 30, 2019, yet you took receipt of all hardware and track systems in June and over seventy (70) panels on July 7, 2019. You currently have 90% of the contracted product. Refunds are available for clients that do not keep our product. Return the product (storm panels and mounting screws, does not include anchors) in new and unused condition and we will refund your money. The Notice of Commencement and Building Permit stays open with the county because you won't allow us to complete the work."

"Thank you very much for your feedback. We'll make sure to let Wayne know how much you appreciated his guidance."

"Thank you so much for a glowing evaluation! We sincerely appreciate you taking the time to give us an honest review. It was a pleasure working with you and we appreciate your business. Please let us know if you ever need assistance with anything in the future."

"Thank you, Mrs. [Member Name Removed]. We appreciate your business and appreciate you taking the time to give us an honest review. It was a pleasure working with you and please don't hesitate to call us if you ever need anything else."

"Thank you very much for your feedback. It was an absolute pleasure to work with you."

"Thank you very much for your feedback. It was an absolute pleasure to work with you."

"Thank you very much for your feedback and the additional referrals. Word of mouth is very valued! As a family-owned business, we work hard to provide exceptional service."

"Thank you very much for your feedback. It was an absolute pleasure to work with you."

"Mr. [Member Name Removed], I'm sorry we couldn't help you. We are a licensed contractor in Brevard and Volusia counties. Our referral for you to another company in your area was an attempt to help you obtain protection for your home. It's disheartening to offer assistance only to be "rewarded" with a negative review. Again, we apologize that we couldn't help you and wish you nothing but the best in your pursuit of shutters for your home. Atlantic Storm Protection"

"Thank you very much for your thorough review. We worked very hard to assure that as many people as possible were protected from the hurricane. It was a pleasure working with you and we appreciate your business!"

"Thank you for your feedback and it was a pleasure to work with you."

"Thank you for your feedback and it was a pleasure to work with. I am glad that you had the chance to interview other companies and compare superior quality shutters at a fair price. We take pride in the quality of our shutters and service. Thanks again."

"It was our pleasure to work with you. We take great pride in our products and work ethic and love when we have repeat customers! Thank you for your kind review and we look forward to working with you in the years to come!"

"It was our pleasure to work with you. We take great pride in our products and work ethic and love when we have repeat customers! Thank you for your kind review and we look forward to working with you in the years to come!"

"Thank you for choosing Atlantic Storm Protection for your hurricane shutter project. As the owner of Atlantic Storm Protection, I personally meet with all potential customers to ensure that we will be providing the products and services that meet your requirements. All homes are not created equal, nor is everyone's wants and needs for hurricane protection. We pride ourselves in offering the highest quality hurricane shutters and service at the best possible price. I am very pleased to have met your expectations on all accounts. It was a pleasure to work with you, and thank you again for the glowing review. Steve"