Atlantic Storm Protection

I've had the pleasure of working with ASP on several occasions. I've recommended them to numerous owners as they have done a superb job for me.

I don't understand the glowing reviews, particularly about the installers. One accordion shutter in a row of three was obviously crooked but the installer insisted that the siding on the house was crooked. Apparently just in front of that one window?? I may be old but I'm not ignorant! Also, the shutters were not sized properly for the windows which left large gaps on the sides. The two Bahama shutters could only be raised a few inches even though I had specifically asked the salesman and was told that they could be raised way up. After I contacted them to express my extreme displeasure with the whole job they did come out and remount the crooked shutter, cut down the oversized shutters, and installed longer arms on the Bahama shutters. But then the disgruntled workers left sharp curly metal drill shavings all over our stone patio area as well as greasy gunk on the sides of some shutters (finally got it off with Goo-Gone). Not to mention I now have many more holes from the removal, straightening, resizing and reinstalling. The shutters should have been made to the proper size to begin with and the installers should have been more conscientious. I would not use this company again.

I was really pleased with the workmanship of Atlantic Storm . I had called them and set up appointment . Wayne Bennett came to my house and showed me the samples I showed him what I needed done. I had three main windows of the house I wanted the Nauitilus roll down shutters installed, I have a 21 x14 enclosed vinyl patio also to cover. He took all the measurements figured up the estimate and seem reasonable to me . I had three windows to be covered with the accordian shutters. One with a window ac below so had panels ordered to cover the opening. Contract stated at least four to five months for completion. They are a small and busy company so easy to understand . The owner Steve came out Feb. 24th also check on measurements and ask him how much time would be until shutters are ready. He said about two to four weeks. On March 26 got a call from Kirsten told me my accordian shutters were in which was on a Thursday told me she expected the roll downs the next day Friday. Got a call from Kirsten on Friday about 11 told me she had a crew that didn't mind working on the weekend so took the offer they came out on Sunday early went right to work at it only one slight problem one of the accordian over window and door they needed to order some parts to complete the job. Plus he had to measure the opening for the panels said would take about eight days. I believe the installers name was Gerald. Explained to me how the shutters open close They were very fast and I was rally happy with how they turned out. Kirsten had called me and told me the panels were in and the parts needed to completed the job they showed up April 23 and completed the job. It is worth the wait . They do great work would highly recommend this company . Ben R.

BE AWARE!!!! The owner Steve Smith does not abide by his word and will place a lien on your home and/or refuse to release the Notice of Commencement!!!! May 9, 2019 we put a deposit down and signed a contract that guaranteed a completion date by 6/30/19 or a full refund. They were very aware of that being the only reason we chose this company. They decided to take on more jobs and make more money when there was a hurricane coming instead of completing the job of a current customer mid-project as promised in the signed contract. It was not until October that the Owner reached out again and then asked for full payment- even with the job still not completed and shutters missing . When we asked for the refund per the contract, he said he would take all the equipment off of our freshly painted house, leaving the exterior with gaping holes and cracks from the incorrectly placed anchors and then give us our deposit back. We did not even receive all of the shutters and the ones we did do not fit correctly and they were supposed to fix before 6/30/19. He refuses to remove the Notice of Commencement on our home causing a lien.

It was good, they are very professional. We would use again.

Wayne Bennett sales mgr. was great ecplained everything well and was not pushy for the sale

Ordering the panels took a long time, but this is just the way it is these days. The installation was smooth and they took into account all the specific needs of our home. The panels look great too. The best part is the outstanding service this company provides. I have never dealt with nicer or more professional people. I would hire them again in an instant. If I could rate them higher than an A, I surely would because they are outstanding.

I had electric roll-down shutters installed on the lanai and accordian shutters installed on side windows. Atlantic was great from the estimate to the install. Even with the lag time due to increased demand, I got the shutters installed within 5 months of agreeing to the contract. The shutters are top notch and work great. The installers took the time to show me how to use each type and gave me maintenance tips to make sure they last.

Technicians arrived on the date and on the time they specified. Work was performed on removing shutters, removing stripped posts and replacing them. Work required @ 2 hrs. Company efficient and pro-active in communicating scheduling and coordination.

Well. Called me before showing up. Friendly and efficient.

The owners Steve and Kirsten are fantastic! Their hands on approach provides the best customer service of any company that I have dealt with. They communicate at every step of the way. I have recommended them to my daughter as well as close friends. Their products are top of the line and their pricing competitive. In the end they installed both hurricane shutters and hurricane screens, and we are extremely pleased with them, their installers and their products!

UPDATE 6/8/18 A work crew arrived today to replace the blades as mentioned. The crew showed up earlier than scheduled, and the job was finished within an hour, give or take. I am changing my overall rating to "A". ---------------------------------------------------------- I initially ordered the shutters in January. Because of Atlantic's schedule (many people were ordering or replacing storm shutters following the hurricanes in 2017), I was advised that the shutters would not be installed until the May/June time frame. I was OK with that. Earlier in May I called Atlantic to inquire about the status of my order, and I was advised that the shutters were in, but that the manufacturer did not cut out "portholes" in the shutters as I requested. (The portholes would allow some light, instead of being in darkness when the shutters are closed.) We agreed on an approximate schedule for the installation. The workers showed up a little earlier than expected. They were brave enough to work through part of a thunderstorm, and the job was completed (almost) in one afternoon, approximately 3-4 hours. I ordered shutters with two "portholes" in each. They installed shutters without portholes, and will have to return in order to replace blades in each shutter with blades that have the porthole. I was told that was not an error on Atlantic's part; rather, it was due to an error on the part of the manufacturer. I finally had the opportunity to take a good look at the finished work -- I played with the shutters to see whether or not there was any drag or other difficulty in operating the shutter. There was none. I noticed that one of the shutters is not flush with the wall -- there's a spacer or shim along the bottom of the shutter, and it's not clear to me why that was done. You don't notice it until you see it from the side, and once you do see it then it becomes noticeable every time you look at the shutter. I haven't played with that shutter because I can't reach it without a ladder. On balance, I am satisfied with the work that was done. The shutters are very sturdy, and there doesn't seem to be any play in them when they're closed and locked. The color that we chose blends in very well with the color of the house. There was some patchwork that had to be done, and they took care of that -- covering the bolt holes for the storm panels on the windows where the accordion shutters were installed -- and once painted over, you can barely notice it. Because of the timing of the installation (we're coming up on hurricane season), I opted to have the shutters installed now and to have the workers return at a later date to replace the shutter blades as I described; otherwise, I would have chosen to wait for the proper blades to be replaced before the shutters were installed. Regarding my rating for price, I have no basis for comparison since I've never had accordion shutters installed. I gave a "C" rating, which shows up as "fair". Regarding my overall rating, I'm waiting to have the replacement blades installed (the ones with the porthole).

Atlantic Storm Protection did an amazing job! There level of customer services was exceptional! Their personal approach, attention to detail, and willingness to answer all of my many questions helped me to feel very comfortable about the products as well as the installation process. The high level of professionalism is evident in all members of the company from the person answering the phone to the guys that installed the shutters to the person who called to follow up and ensure I was happy with the end product. In addition, their pricing was extremely competitive compared to other shutter companies in the area. I have already recommended Atlantic Storm Protection to several of my friends and will continue to do so.

I contacted this company based on Angie's List recommendation and spoke to Daisy. I was interested in purchasing window and door storm protection for my house and was told that the owner, who was standing next to her, said their company was not licensed to perform jobs in Orlando. I have friends in Orlando who have used this company in the past so I don't know if they lost their license or just not interested in my business. Daisy then referred me to another company.

Owners/Manager Steve and Kirsten were extremely helpful and committed to getting the job done and on-time. Installers came out and quickly installed all hardware and shutters. This was done on Wednesday, September 6. right before Hurricane Irma's expected arrival. I am so glad to have worked with a great company like ASP. I highly recommend them. Excellent quality and customer service. It was obvious they cared about getting the job done with an imminent hurricane coming. This is one awesome company.

Went very well. Crew arrived on time, was very polite. Covered pathway through house with drop clothes. Worked almost straight through for 7 hours and cleaned up afterwards.

Atlantic did a great job from initial contact through job completion. We interviewed 3 impact window contractors and 2 shutter contractors, and Steve did the best job in conducting the site survey and proposing the engineering solution that made most sense to us to maximize our home protection at a reasonable cost. There was some delay in the onset of installation due to a manufacturing backlog at the roll down shutter supplier, but Atlantic did everything possible to expedite delivery. The install was professionally done over 1 and 1/2 days by a great group of installers, with no problems. The cleanup was great, and all shutters work well.

windows protected had an issue with estimate and actual work, but they quickly solved problem

EXCELLENT JOB - They removed our old accordion storm shutters and replaced with Bahama Shutters that not only provide us with improved protection but have also enhanced the curb appeal of our home. Was originally impressed with the product itself but I was also impressed with a very professional and courteous crew that both removed and replaced our old storm shutters. Great Job and would hire them again and highly recommend their services.

They showed up on time, were friendly and very helpful. They answered and all questions that we had. They completed the work in a timely manner and left the place just as clean as it as before they showed up.

Everything went smoothly once my HOA approved. Atlantic Storm personally sent them all of the requested information and pictures for me. Once it was approved, shutters were ordered and installation was completed within two weeks, as promised. NO COMPLAINTS. Installers were professional and informative. Shutters are of high quality and look very nice!

Excellent. The owner came out and met with us several times, brought samples of actual hurricane shutters, brought several photos of examples of their work in our community.We are very satisfied with the price, professionalism, and quality of work. He and his crew were prompt, did great quality work, then cleaned up their work areas as if they had never been there! We are very happy with the finished products and the peace of mind it brings.

I had 3 estimate done by local companys for shutters. Michael Katrick, owner of company came out for estimate. He walked premise with me and went over each opening and what he could do. He was very detailed and also listen to my questions and answered fully. His price was not highest or lowest, however was reasonable. Install happened according to timetable and installers were professional and detailed. Mr. Katrick came out after install was completed and walked job with me to make sure all done correctly and I was happy with job. Have 10 year warranty on shutters and permit approved! Would highly recommend this company for hurricane shutters.

Installation went as planned. It did take a full crew 1 day to install, but I didn't realize the amount of work for a proper installation. The home now looks like a proper Florida home.

This was our first experience with this company. The owner is very knowledgable. They replaced a motor in one of our rolldown hurricane shutters. A feature of the replaced motor was not operating but they returned in timely fashion to correct the problem at no additional cost. We would highly recommend this company without reservation. They stand behind their work and honor their word.