Bright House Networks

We've had brighthouse cable and internet for several years and the cable service was fine. We don't get premium channels, but the DVR worked well and we were satisfied with that part of the service. Phone is fine too. When we had service problems, Brighthouse was able to address them remotely or with one service visit. Internet is an entirely different story. We moved to a new address two years ago, less than a mile from our old address, and our internet service from Brighthouse has always been spotty and unreliable here. In the last year, it has really deteriorated and finally got to the point where it was down more often than not. We bought a better router, but the connection continued to drop in and out repeatedly. In the last four weeks alone, we've had to schedule SIX service calls to our house to fix the internet problems. Each time, the technician would say it was fixed, and the service would work for a day or an hour and then fail again. Each time, they would send a new technician who knew nothing about what the prior technician did or tried. Brighthouse reran a cable through our yard. A couple of their techs said we needed a new line run under the house, but later ones disagreed. When scheduling the sixth visit, we were assured that the supervisor who came for the fifth visit (three days earlier) would be back. NO ONE showed up in the scheduled timeframe 8-10 am. When we called about that, they agreed to send the supervisor between 12 and 2. So after missing most of a day of work to wait on Brighthouse again, the guy who showed up was another new guy who knew nothing more than "your internet isn't working." He blamed the router that 5 other techs saw no problem with and left with nothing fixed. We still have no idea what the underlying problem is. A few hours later, service was up again, sporadically. We're not too hard to please generally, but we've given up on Brighthouse and will be canceling. I haven't heard great things about U-Verse from AT&T, but it's got to be better than what we've gotten from Brighthouse. They don't seem to know how to fix the problem or care enough to send someone who can figure it out.