BADCOCK HOME FURNISHING CENTER

We chose a bedroom suite for our second home from our local Badcock, which is near our primary home and work. We asked if they could deliver to our second home, 26 miles away. There was never a question that this would be an issue. After discussing the delivery dates we decided not to purchase the set. On our way out the sales person asked asked me to come back to the check out desk and stated that she had spoken to someone and could deliver Friday the 20th after all. So we decided to go ahead with the purchase. I was told we would receive a phone call the day prior with a four hour window for delivery. The day before no phone call came, I called and spoke with the sales person and she told me they would call the next day and give me a window for delivery. I explained that would be fine just please give me a 1/2 hour courtesy phone call before they showed up. At about 2pm I called to follow up as we had not heard from them and was told the truck had not showed up yet and it may be a late delivery. Again, I told them no problem. At about 3pm they called and said they would be leaving Winter Garden in about an hour but the dresser was damaged during shipment and I could pick it up next week if I would like. I was perplexed that they were telling me that I would have to pick this up after paying for delivery due to their truck damaging the dresser. The sales person was no help and stated that they could deliver the set in a couple of weeks when the dresser came in or I could take the delivery today and pick up the rest myself. I asked to speak to a manager and was told there was not one available. About 20 minutes later the Logistics Manager, Max, called me and basically told me the same thing. I had to pick up the dresser next week. Additionally, he said that I lived too far away and he shouldn't have to deliver that far away anyway. He did offer for me to come in and personally cancel the order but I had to come to the desk. At this time I had them deliver the bed and nighstands and mirror. I hope that they come to their senses and deliver the dresser when it comes in. To be continued. UPDATE: After a couple of phone calls and speaking to a couple of managers at the corporate office Badcock agreed to deliver the dresser at no additional charge. I would still not recommend this company as a consumer should not have to go through this to simple purchase a bedroom set.