THOMASVILLE HOME FURNISHINGS

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Furniture - Sales

Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
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4
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3
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2
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1
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Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
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Showing 1-1 of 1 reviews
DENISE L.
01/2005
1.0
furniture sales
  + -1 more
I AM APPALLED THAT MR. HARRISON FELT THAT $30.00 WAS MORE IMPORTANT THAN CUSTOMER SATISFACTION CONSIDERING THAT I WAS SPENDING $2000.00 AND HAD PLANNED ON SPENDING $3000.00 MORE WHICH THE SALES WOMAN CLAIRE CRANE WAS WELL AWARE OF. THIRTY DOLLARS WAS MUCH LESS THAN HER COMMISSION THAT SHE LOST OUT ON.
Description of Work: I ORDERED $2000.00 WORTH OF FURNITURE. AFTER I SIGNED ALL THE CONTRACTS AND LEFT THE STORE, A WEEK LATER THEY ADDED AN ADDITIONAL $30.00 DELIVERY FEE AFTER WE AGREED TO A $45.00 FEE. INSTEAD OF ADMITTING THEIR MISTAKE OR OFFERING TO GIVE ME STORE CREDIT OR A SMALL DISCOUNT AS A TOKEN OF APPRECIATION FOR MY PATRONAGE TO THEIR STORE, THEY ADAMANTLY REFUSED TO HONOR THE CONTRACT AND WERE VERY VERBAL THAT THEY DID NOT CARE IF I EVER SHOPPED THERE AGAIN. THOUGH I HAD ALREADY PAID FOR HALF THE ORDER BEFORE THE SCANDAL OCCURED, I CANCELLED THE LAST ITEM OUT OF PRINCIPLE...THEY STILL KEPT MY $30.00. I GUESS THEY NEED IT MORE THAN I DO.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$1,200
Response from THOMASVILLE HOME FURNISHINGS
Thomasville Home Furnishings adheres to the following delivery policy. On sales orders under $1000 delivery is $45, on orders over $1000 the delivery charge is $75. Your member is aware of the policy. The first purchase was chair in the amount of $963 plus a delivery fee of $45. The order was signed and the receipt given to the customer. Then two pieces of bedroom furniture was added to the order for a total of $1298. Since the total was now $2261, the delivery fee would be $75. On the handwritten order for the bedroom items, the consultant did not add the extra $30 to make up the $75 delivery charge. Your member was notified of the oversight and a copy with the proper amount the next day. It was also mentioned that they made two separate deliveries at different times but the store would only charge a one time fee. The chair was cancelled, " Terms of Sale" states a 25% restocking fee is added. A check is going to be issued to your member for $30 to resolve this matter.

    Contact information

    1115 Kingsley St, Clearwater, FL 33756

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales

    FAQ

    THOMASVILLE HOME FURNISHINGS is currently rated 1 overall out of 5.
    No, THOMASVILLE HOME FURNISHINGS does not offer free project estimates.
    No, THOMASVILLE HOME FURNISHINGS does not offer eco-friendly accreditations.
    No, THOMASVILLE HOME FURNISHINGS does not offer a senior discount.
    No, THOMASVILLE HOME FURNISHINGS does not offer emergency services.
    No, THOMASVILLE HOME FURNISHINGS does not offer warranties.

    Contact information

    1115 Kingsley St, Clearwater, FL 33756