Serving all of Tampa Bay, we provide the highest quality plumbing, air conditioning, electrical and kitchen/ bath remodeling services. We are home town folks who believe in delivering an honest day’s work. We offer FREE estimates, flat rate pricing, and emergency services.
Electrical, Heating & AC, Plumbing, Remodeling.
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
73% | ||
6% | ||
1% | ||
8% | ||
13% |
"We strive for 100% satisfaction, and it is great to see you had such a positive experience at Midway Services."
"Thank you for emailing in your information. Your complaint has been forwarded to the Management Team for escalation and resolution."
"Thank you for this positive feedback. We are very happy to hear that you are satisfied with our technicians' work. We appreciate you sharing it with us Mr. [Member Name Removed]."
"Thank you for your wonderful review Mr. [Member Name Removed]!"
"Thank you for your kind review Mr. [Member Name Removed]."
"Thank you Mr. [Member Name Removed] for your valuable input. We are glad that the service you received from Edwin was great! The Midway Team."
"Thank you for your kind review. We appreciate it greatly. The Midway Team."
"Thank you Mr. [Member Name Removed] for your feedback!"
"Thank you again Mr. [Member Name Removed] for this kind feedback. We are more than pleased that your teams in both department have met your expectations. We appreciate you sharing it with us! The Midway Family"
"Thank you Mrs. [Member Name Removed]! We appreciate your positive feedback very much! The Midway Family."
"Thank you Mrs. [Member Name Removed] for your review! We appreciate it very much! The Midway Team."
"Thank you for your feedback Mr. [Member Name Removed]! The Midway Team."
"To Whom It May Concern; My name is Kathi and I am the Customer Service Manager at Midway Services. [Member Name Removed] called me about her mother's plumbing services and we have resolved all of her concerns. She is the daughter of Elizabeth Asselta and she is also the person who actually wrote the posted reviews. Elizabeth had been our customer for Electrical services in the past. She had PL service at her home on November 28th. [Member Name Removed] was there too. Our technician gave them the plumbing service options to fix their issues. He also gave them upfront pricing for those options. They chose an option, agreed to the price and had the work done. After our tech left, [Member Name Removed] said that she called other companies and also Lowes, to compare the pricing and then became upset at the price they agreed to pay. She called our office and complained to our Customer Service Representative. Because I was in a meeting when she called, I looked into the customer's information for the service before I responded. I always do this so that I know everything about a customer's service experience. And because it was now at the end of the day, I decided to call Elizabeth back in the morning. I called Elizabeth, at 10:45 AM on 11/29. The phone just rang and rang and it never went to Voice Mail. I was unable to leave a message for her so she didn't know that I had called. I called Elizabeth again and this time her Voice Mail was working and I left a message for her to call me back. In the meantime, "Elizabeth" went online and wrote two very unfortunate reviews about our company and the customer service she said she didn't receive about her concern. She posted this review on several sites. What [Member Name Removed] DIDN'T KNOW, is that I HAD called to speak to Elizabeth in a timely manner, but I couldn't leave a message because the Voice Mail was not working the first time I called her. So when [Member Name Removed] returned my call later that afternoon, I explained all of that to her. She admitted that she was the one who wrote the online reviews. I let her know that it is ALWAYS Midway Service's intention to help our customers and her concern WAS important to us! Midway Services has been in business for 60 years and every customer concern is discussed by management and then acted upon accordingly. I listened to [Member Name Removed]'s concern and we discussed every point of it. I agreed to give her mother a refund that brought her total price for the plumbing service to $175.00. [Member Name Removed] said she thought that was very fair and her mother would be happy with that. We also sent our plumbing tech back out to the home the next day, free of charge, to make sure that everything was running smoothly in Elizabeth's home. Our tech reported that Elizabeth had been happy with our service and everything was working the way it should be. Thank you from Midway Services."
"Thank you Mr. [Member Name Removed] for your rating! Have a great day! The Midway Family"
"Thank you for your valuable feedback Mrs. [Member Name Removed]. We appreciate your business and hope to be the company of your choice for all your home services needs. The Midway Family."
"Thank you Mr [Member Name Removed] for your wonderful feedback! We value you as our loyal customer and look forward to working with you in the future. The Midway Family."
"Thank you Mrs. [Member Name Removed] for taking the time to share your experience with Midway. We are looking forward to serving you in the future. The Midway Family."
"Thank you Mr. [Member Name Removed] for your reviews. We appreciate them very much! The Midway Family"
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