Comfort Cover Systems, Inc.

My mother hired Comfort Cover Systems to replace the roof on her home in Sarasota after Hurricane Milton. While the roof replacement itself was completed, their workers caused significant damage to the lanai carport roof by walking on it, which resulted in buckling and structural issues. Instead of taking responsibility for their actions, the company has repeatedly tried to downplay the damage and shift the cost of repairs onto my mother, a senior citizen. Despite multiple follow-ups and visits from their representatives, their proposed "solution" is completely inadequate. They cut off protruding screws and offered to paint over the damage, but this does nothing to fix the underlying structural issues or the buckling they caused. To make matters worse, their response tried to blame the lanai’s condition on pre-existing wear and tear from the hurricane, even though the damage was clearly caused by their workers during installation. This attempt to avoid accountability is both insulting and unprofessional. When we informed them that we would withhold the final $12,000 payment until the damage was resolved, they responded with vague promises but no real action plan to repair the roof. They also made communication unnecessarily difficult by asking who the "decision-maker" was, despite being told multiple times that all correspondence would go through me and my mother. A reputable company would stand behind their work and resolve such issues promptly, but that has not been the case here. I strongly urge anyone considering Comfort Cover Systems Inc. to look elsewhere. If they damage your property, you can expect excuses, deflection, and an unwillingness to take responsibility. My family is now left with no choice but to escalate this matter to the Florida Department of Business and Professional Regulation and the Florida Roofing and Sheet Metal Contractors Association. Save yourself the frustration and find a company that values its customers and takes pride in doing the right thing.

After 11 years, I bit the bullet and went to another roofing company and had my roof redone. Comfort Cover does not stand by their work. Their answer is caulking. You can not caulk on the corners when the membrane is cut short. Once the Comfort Roof was removed, there was rotten wood, condensation and some mold. Let’s not talk about the damage done inside which they said they were not responsible for. Their customer service is horrible. My review rating is zero.

Awful. Installers were rude and inconsiderate. Left a mess. Workmanship was poor and they used poor quality material. Called numerous times to fix the problems, and they finally showed up four months later. Paid $13,000 for a moldy, disgusting roof.

unknown

Very good, were very happy with them, very polite very professional. It was a reasonable price for a membrane roof. There was a delay in getting the building format but I don't think it was their fault.

Geoffrey arrived on 2/21 to do the install inspection and estimate. He was VERY knowledgeable, understood the job needed to be done and communicated the concerns he had that would need to be corrected during the installation of the new roof membrane as there was standing pools of water. He gave a fair estimate, agreed to provide a free Roof Inspection certificate, lifetime warranty and new bath vent.
Installation was scheduled for 3/31 but I received a call that morning stating crew was held up on another job due to weather the past few days so they would not be out until 4/1. The install crew (Mark and his son) arrived about 9 on 4/1. When reviewing the work that needed to be done there was a difference in what they were told to do and what was contracted with Geoffrey the sales person. After inspecting the roof, Mark agreed that the work that Geoffrey had indicated on my contract did need to be done which involved re-enforcing half on the roof and laying down a new plywood base for support of the new roof. Many phone calls later between the office and Mark and finally a call from Geoffrey to clarify and authorize the work, they finally started around 10:30. They did a good job and had good solutions for areas along the edge that dipped down. It took 2 days to complete the job as it was a big roof. After they left on 4/2 I noticed that on the carport side they had not flashed the membrane over the old roof and it was wide open to the elements and critters. Called Chris (install lead) on 4/4/ to advise of the issue. He said would get a hold of installer. It took 2 more calls with Chris and I had to send him pictures of issue (I guess to prove the problem existed) to finally get a date. On 4/9 the installer Mark arrived and completed the carport side correctly.
In the end the job was completed right and passed inspection. I am VERY pleased with the quality of the membrane and the work that was done. As of 5/1 I am still waiting for the Roof Inspection Certificate. It appears that Mark failed to give completed pictures to Chris so I will send some so the certificate can be completed.
A word of caution to anyone using Comfort Cover:
1) Make sure that you get the detail of what is to be done IN WRITING on the contract when the salesman is there and you should make sure that the install team has the correct instructions for the work.
2) The General Manager Gary Smith is abrasive and will test your patience should you have to deal with him (as I had to).
3) Be prepared to followup on the install date and expect that the date may change based on weather, etc... and there will be little if any advance notice.
Overall, once the job is done you will be proud of the new roof as I am and I feel confident in the quality of the materials and workmanship.
I do and would recommend them.

I will never use them again. I liked the product. The installation was lousy and they tore off much more than they should have. I am still dealing with it. The price was high. It was about twice as expensive as somebody else. The quality of the stuff has a 25 year guarantee but the installation was crummy. Their responsiveness was lousy.

After looking at the blueprints, I realized they put the installation in wrong. They did agree to fix it and put a new roof on. The second roof was not much better than the first.

unknown

A couple years ago our roof started leaking. We had a inspector come out and he confirmed that the roof was indeed leaking. We called the company because we have a lifetime warranty and they have come out and said it is not leaking. They are not returning our calls and keep giving us the run around. We would like to talk to someone who can take care of our issue.

PERFECT

It was under warranty.

For over three years this company constantly calls even thou I have asked them to remove me from their calling list. They use unlisted numbers sometimes as well as those that caller id that identifies the company. Between August 1 and Sept 1 they called 5 times. They may have a wondeful product but with their harrassment of senior citizens, I would not let them roof a dog house.

The work turned out excellent. They have an all-in-one venting system where they replace and cover your vents. They also have a trim package that actually helps to trim the sides of your house so that you don't see the sides as I have a membrane. This one actually looks very nice. They also had a choice of having a shingle like pattern on the membrane itself, which the other companies didn't have and I liked it.

Don't hesitate to call if you are looking for a membrane roof. The benefits outweigh the cost.