"The system in question this customer speaks of is absolutely the right size for her home, I expalined to this customer many times, that the new high efficiency 15 Seer units physically are a lot larger, for efficiency reasons, than her previous 25+ year old 8 seer sytsem. We took out a 3 ton system and reinstalled a 3 ton system. She also states that her unit is not working and she's waiting on a part. We have not been to this customers home for several months, and her unit was working fine. The first repair as this customer states had nothing to do w/ the system , but the fact that she had to of her vents closed completely, and two others restricted w/ ductboard, causing air flow problems. The technician advised her of this, and tried to correct the problems, but the customer would not allow him to open the vents or remove the ductboard. The next 3 calls were all related to one repair for a defective factory coil leak. First time to diagnose and inject dye , and allow it to circulate through the system, follow up to leak check system, and finally to replace the faulty coil. In the winter we also replaced a defrost control board that in all likelihood was damaged by a power surge since numerous other customers had the same problem in the same given time period. Then a regularly scheduled maintenance call, an lastly a request by the customer to check out a strange noise. That was several moths ago. If this customer is w/out air, we don't know anything about it. If she is she would have called us and let us know since her unit is under a full warranty. This is a very difficult customer that we have consulted with, and tried to satisfy on numerous occasions. Her concerns have been handled professionally, in a very timely manner."

"I was suprised to find out that this customer had called and I did not receive the message. Upon investigation, I found out that the answering service we have contracted with failed to pass the message on to me. I spoke to him, and sincerely apologized for the error. I also let him know that we are available to him any time he needs us. As far as the repair was concerned, it was a small freon leak at a fitting on the unit that we repaired quickly to the customers satisfaction. He told me that he was not unhappy w/ the technicians or the sevice he received, but was mainly irritated because he had not receved a call back. Again I sincerely apologize, and I have dealt severely with the answering service for this unexcusable error."

"This customer needed a 370 volt run capacitor replaced on his system and was quoted $112 to do the repair. He then went inside and found a similar generic part on the internet. Of course this part did not include shipping, handling, labor for installation, time spent diagnosing the problem, fuel, insurance, warranty cost, or overhead. The customer called the office before the work was done and told the manager than unless he reduced the price he would fill a complaint with Angie's List. The manager explained that is what any licensed contractor would charge and we could not reduce that amount just because he is threatening a complaint. He then decided to have the repair completed with a full warranty, and then two months later filled this complaint."

"Our technicians reported back that it was a pleasure working in your home. Thank you for this great report, we appreciate it very much."

"That was a very long and hot day and a big job for our installation crew. We read your report in this mornings meeting, and the men asked us to say thanks for recognizing their efforts. We appreciate your business and your feed back."

"Thank you so much for this great report. If I remember correctly we have been servicing your comfort system for 8 or 9 years now. We really appreciate having you as a customer, it has been our pleasure working for such nice people."

"We are happy to hear that you are pleased with our service, and thank you for taking the time to let us know."

"This customer is simply not being truthful at all. On 5/19/10 someone using another name and this customers address filled a complaint with the BBB. After we sent documentation proving the claim was false, they immediately dismissed it. The unknown person that filled the false complaint said we were calling them at all hours of the night and our office is not even open at that time. Our records show we ran a service call at this address over a year ago. They called us because their air handler blower stayed on all the time. The service man showed them it was because of a bad circuit board and they did not want the repair done because they had planned to replace the unit. Their invoice clearly shows the blower was running all the time before we got there, and this customer's signature confirms his statements are dishonest and untruthful."

"We quoted this customer around $200 to fill her system up w/ freon and repair the leak. We also expalined that we could get her cooling again for less, but the freon would leak out again. I hope whoever repaired her system, repaired the leak so as not to waste this customers limited resources. We wish her well."

"Thank you for the opportunity you gave us, if we can ever be of service in the future, please feel free to give us a call."

"Thank you for choosing Bayside, we very much appreciate your business."

"Building a successful company is not that complicated. Be honest with your customers and do what you say you will do, its really that simple. Thank you very much for giving us a try."

"Spoke to this customer today, and customer thinks she might have posted this report on the wrong company. She called us and scheduled a diagnostic call because the unit was not cooling. It was not for an estimate. We found the system completely out of freon upon arrival, and quoted repair costs. Not anywhere near $5000. , but rather a few hundred dollars. We would be happy to assist this customer with her cooling problems.."

"Thank you, we really appreciate your business."

"Wow, what a great report. We are glad to hear that we were able to get all the problems corrected and thank you for taking the time to let us know how we are doing. Todd also sends his personal thanks because he is having lunch on us today."

"Greg was your technician the other day and he sends his thanks. Give us a call if you ever have a problem, and we will have someone right out. Thank you again for this great report!"

"We hope your new comfort system serves you well, and we sure appreciate your business."

"We appreciate the opportunity that you have given us to earn your business and your loyalty. Working for you has always been our pleasure. Thank you!!"

"Thank you so much, we are very happy you were pleased with our service. If I remember correctly, we also just installed a new, high efficiency, comfort system for you. This proves once again that good service attracts great customers. Thank you again for your business!"

"Thank you for the great report and your recommendation. The tech that was out was very concerned about the 30 year old air handler and the wiring in it. If there is any way we can help out please give us a call."

"WOW! What a great report, thank you !!! Our service tech and all of our installers commented on what a pleasure it was working in your home. Thank you for your business and for taking the time to let us know how we are doing."

"The tech obviously did not insist that they had to renew a maintenance policy. It was their last service under the old policy and he suggested renewing it so there would be no laps in coverage, and the customer agreed it would be wise to do so. When the husband returned a week later he became upset with his wife and the story then changed to "I was pressured to do it." The husband called very upset demanding a full refund and we explained that the policy clearly states that is is transferable but not refundable. Since we had serviced their system for several years we agreed to go ahead and refund the full amount, less $35 to cover our clerical and bookkeeping cost which we feel is more than fair."

"Thank you for the kind words and your business over the last several years. Have a great New Year!"

"You have been great customers, and it has always been our pleasure servicing your system. THANK YOU!!!"