Bayside Heating & Air Conditioning Inc

Let me say up front that I have a home warranty. But when it is August in Florida and your a/c fails, you do NOT want to hear that they will be out "tomorrow afternoon" when you call first thing on Monday. So, based on Angie's List high marks, I called Bayside. At first I was told there were no openings for service today, and then the woman asked me to hold for a moment and she came back saying that they could be at my home between 2:00 and 5:00 this afternoon. She gathered all my information, asked me a couple of questions and we booked the appointment. The technician arrived at 4:00 and immediately determined that the system had gone into safety shutoff because of a blockage in the drain line - mostly due to algae buildup. He did a very thorough flush (about three times longer than the other "warranty" dispatched company ever did). But he didn't stop there. He checked the system and found out that I was a bit low on coolant and I authorized adding the one pound it needed. I've never had the other companies check it (or at least tell me they did) when they came. Chris, the technician, seemed very knowledgeable and was very polite. While this cost me quite a bit more than the normal deductible I would be charged with my warranty, I do feel I had a much more thorough repair call and analysis and obviously, it was wonderful that I could get service the same day I called. I will probably put Bayside into my contact list for my future a/c needs.

Went as expected. They discovered no problems.

Mark was excellent, explained in language that was understandable. Took many hours to fix, well worth the time. Inspected all aspects of the air condition unit and in the attic. Mark did not leave anything out. Customer Service was excellent

I had a new central air conditioning system (new condenser and air handler) installed about 3 years ago by another company, and have had erratic issues with it ever since installation. The company that installed the unit, Air Zero, had come back a few times, but kept telling me that nothing was wrong. The last time they came, they replaced a purportedly defective part still under warranty, but still charged me about $600 in labor, and didn't even fix the problem I was having with it not cooling effectively at times. Not long after, a different company, who handled my maintenance plan on the unit, was doing routine service and telling me there were problems with the pressure level in the coolant, but couldn't provide me any details. Based on my past experiences with them, I didn't want them to attempt any repair, particularly if they couldn't even precisely identify the problem. With a great deal of frustration, I set out to find a competent and trustworthy company to find and fix the problem. I turned to Yelp, Angie's List, and any other web based research tools I could find, and decided to call Bayside based on their stellar reputation. Personally, I tend to steer away from the larger companies, such as Bayside, because I think you can get better service from smaller companies, to whom your business can mean more, but that hadn't worked very well for me regarding the AC, so I went with Bayside. They scheduled the appointment for the day after I called. They called me at work to let me know the technician was on his way to my house. I rushed home to meet him. He was a little later than I expected, so I was waiting anxiously. A technician named Mark came to the door in a very polite and professional manner. He gave me the usual speech about changing the filer, which I have heard a few times by now, then went outside to look at the condenser unit. In less than 1 minute he offered a hypothesis as to what was wrong based on the amount of condensation on the tubing on one side of the refrigerant filter and not the other, but said he would run a full diagnostic on the unit and identify if that was the problem. He confirmed that it did appear to be the problem, and provided an estimate to fix it. It was about half of what Air Zero charged me to replace a part still under warranty. Within a couple hours, he completed the work, and according to his diagnostic equipment, everything was finally working properly. Whatever he did, it was practically blowing snow out of the vents when he was done. I have never had a more positive experience with any service provider in my life. After all the different people who have looked at the unit since its installation 3 years ago, it is unfathomable to me that this guy knew exactly what was wrong by looking at the condensation on the outside of the copper tubing. I don't know about the rest of them, but the technician Mark is better than any other I have encountered, and unfortunately, I've encountered quite a few over the years. I could not recommend any provider more emphatically. I hope all of my dealings with Bayside go as well. If they do, they have my business for life.

They were prompt and professional.

The day before my diagnostic call I had this company clean and inspect two a/c units as we just purchased our home. There was a leak at the air handler and I was told I would have to pay another service call a "diagnostic call" fee so they could determine the cause of the leak. Apparently they have two different types of techs and the one for the inspection service could not tell me the cause of the leak. Turns out it was just the PVC needed to be resealed. So I feel this is something that could have easily been taken care during the inspection.

Mark was fantastic -- punctual, professional and courteous. I would use this company again, as well as refer them.

They were very pleasant and professional.

It was okay. The workers were great and they were pretty fast. I would recommend the company to a friend.

The guy that came out was polite, but so is any other crook.

First of all let me say that dealing with Bayside was a pleasure. The first Tech I met was Jim. He is outstanding! The team that did the cleaning were great. Very professional and a pleasure to deal with. Bayside will be my go to A/C company in the future.

Did the best they could in getting a very old A/C system back on line even though it only lasted 3 more weeks following their visit. The service tech was both candid and professional.

it went great. they do a good job.

Great communication from a great service provider. The tech arrived at the agreed upon date and time and immediately went to work. After completing the inspection, he pointed out that my coils were in need of cleaning, which we scheduled to be done a couple of weeks later. I also ended up purchasing the buy 2 years get 1 year free maintenance plan. Now that I am moving into a new home, I will be transferring the coverage and bring them with me. Thanks, Bayside!

They provide a quarterly service. They provide servicing and repairs. We love them. They tell you what the problem is and let you make the decision. We will use them again.

The problem with the company was they did not diagnose the problem, they were off the mark. They asked me to change the air conditioner. I was not convinced when he asked me to replace the unit. He was scheduled to come at a certain time and he was late.

First impression was good....bought the service call package thru AL. Kendall came out promptly and showed me what was going on with the system and recommended a new system since I had a few freon leaks and the old system was 14 years old. I figured it was time to bite the bullet and agreed to purchase their Maytag 14 SEER system and some additional duct work for $6500.00 The appointment was set and then got a call from the office saying that they couldn't get the unit by the promise date and they wanted to delay installation for a couple days...no big deal. I agreed and the new appt was set. Then got another call saying that they could install on the previous date if I wanted to downsize to another unit that was 12 SEER? after all the sales job on why you need a 14 SEER unit, this seemed a little weird and I insisted that we stay with the original unit and delay the install. Install went well...the guys arrived on time and everything was fine with the install. THAT'S WHEN THE PROBLEMS STARTED...and this is what defines the character of a company and it's management...not selling the product or service, that's the easy part...but how do they handle things when the problems arise. (That's why were all on Angie's List, right?) 3 days after the install the air went off...dead in the water. No indications on the thermostat, no air, not fan, nothin...DEAD! My wife called them immediately and got the answering service on Friday eve....got a call back from the service tech on Saturday. His name was Mark, and boy what a gem this guy is....lol He told her that she would have to wait until Monday, because our warranty didn't include weekend service. She explained to him that we were getting ready to leave town and that we had animals in the house that we were concerned about....then he said, "Oh, its just a vacant house, well we definitely aren't making a call for that!" So that's when I decide to give Mark a ringy dingy...and he was absolutely THE MOST UNPROFESSIONAL PERSON I have ever spoken to on the phone. Not sure where they found this guy, but definitely not someone you want to have talking to customers you value. I told him that if what he had told my wife was the way they do business at Bayside Air Conditioning, after I spent $6500 on a brand new system 3 days prior, that we are going to have words. He said don't threaten me, and hung up! I stayed calm and dialed Mark back and asked him if he really hung up on me?? He said he didn't like the fact I threatened him. (Apparently, this guy has never been threatened before....because saying your gonna have words isn't much of a threat in my book.) Anyway, tried to keep it calm and told him that I expect that they are going to get out there ASAP and fix my AC as I have my cat in the house and people over taking care of my cat...and it's 90+ degrees out. He told me again about the warranty...blah, blah, blah. I told him that this has nothing to with the warranty, this has to do with BAYSIDE standing behind their work. He told me that they wouldn't come out and that I should have someone come and get my cat out of the house and take it somewhere else if I was so worried about it. (Who is this guy???) And then when I told him that was unacceptable and he needed to get out and fix their mistake, he of course hung up on me again. What a professional. Then left another message with the answering service for Tom, the president of the company to call me ASAP...never heard from him of course. So, I just happened to have the cellphone of the sales guy, Kendall and called him on his days off. He was sympathetic but was unable to get any help...nice guy, but I'm guessing they don't listen to him. Anyway, true to their word, they didn't come out until Monday and my neighbor let them in and apparently they goofed the installation of the drip pan and the float switch turned the system off. They couldn't repair it with my car sitting in the garage and my neighbor couldn't find my keys...so then when they were found later that afternoon, they couldn't come back until Weds. when it FINALLY was fixed. No apology, no calls to ask if everything was alright...nothing. All I can say is AVOID, AVOID, AVOID!!! There are so many good companies out there...you don't need to bother with these jokers.

They were very fair and up to code. They were very willing to answer my questions. They are very professional and knowledgeable. They definitely know their stuff. Their rates are competitive. I feel they are competent in their work. I already have another job scheduled with them. They are going to do a replacement of the evaporation coils and the associated repairs for that.

I was very happy with the service and especially Aaron.

I had initiated the first visit. The actual covering inspection was at no cost. I did do something extra for which I gave them $95. On the re-inspection, they just went through the whole air conditioning unit, just checking. The first time, a year ago, they actually cleaned my ducts, the vents and stuff. They were informative. They stood there and explained stuff to me. They went to the whole gizmo, the whole system, said why they were doing this and pointing up certain things that in the future would need to be replaced some time. They were very good. I had two different service men and both of them were excellent.

Dennis was early, he called ahead to let us know. He's always courteous + explains everything to us.

Arrived early got right to work and covered everything.His name is Tony and he was very thorough.

Work was done well. Had to follow up a little more than I would have liked with their office, but all and all I was happy with them.

The tech, a young man named Daniel, called ahead of my scheduled appointment time, and arrived exactly as promised. The service to be performed was just a regular system check up, nothing fancy. Daniel acted with the utmost professional courtesy, requesting I escort him to the condenser without just barging into my home, as well as so he could walk me through the process. He knew exactly what to look for, and was careful and meticulous in his investigating, cleaning the area and keeping the parts organized. My evaporator coil was dirty, and Daniel explained to me the exact state that it was in, what it was used for, and the repercussions if it was not eventually cleaned (which I bought on the spot due to his through explanation). Next, we moved on to the actual air conditioning unit, where we proceeded to examine each part carefully, as the technician detailed the use for each connector and the state of the wiring, as well as teaching my how the parts connect and make the system function. Once the service completed, Daniel explained the three year service agreement, which I also purchased right away (three years of maintenance twice a year, with the company handling all scheduling for me)! I cannot recommend this company enough, and especially the fantastic service that was provided. I will definitely use this company again, and request Daniel as my technician!

Bayside Heating & Air Conditioning gets nothing but RAVE REVIEWS from me. Tonna was so patient and helpful when I called to discuss which big deal was best for me and set up the appointment. Our service technician was professional, courteous, patient, and as thorough as I have ever witnessed in this industry! His name is Daniel R; and although I write this review for other prospective customers; I want the owners to know what an asset he is to their company. I have a feeling they do; because I noticed that they had gotten the service award for 14 years straight!! Kudos to them... I see how they did it! Daniel spent 2 hours servicing our unit.... Added 1 pound of R-22 and repaired and taped a leak in the part of the system in the attic. He impressed us enough that we decided to go with the three-year contract for $196- actually that was the price of the two-year contract and the third year was free!!! ? They will come every six months to check out my system and keep it in tiptop shape! That is great for me because my main home is in North Carolina and I am only here to take care of things part time. I recommend anyone needing help in this area to try this company. I am certainly glad I did!!