Storm Solutions Inc
About us
Storm Solutions, Inc. is a fully licensed and insured general contractor -- with in-house architects and interior designers if needed -- or we will work hand in hand with yours! Storm Solutions is committed to protecting your home or place of business. As manufacturers and distributors of hurricane protection products and glass and mirror solutions, we install and service the highest quality hurricane shutters and impact windows "Made in America" throughout Southwest Florida. Our service extends to new installations, replacements, repairs and service calls. Storm Solutions services all property types, from residential to shopping centers, retail stores, office buildings, warehouse properties, high-rise properties, hospitals, schools, and other specialty properties. Please contact us to learn more about how our services can help you. Our staff is ready to answer all of your questions and you will receive a professional, courteous, timely response, as well as a competitive price quote for your project – large or small. Licenses- general contractor #CGC1520136, home inspector #Hi5085. Additional email address- [email protected]
Business highlights
Services we offer
& installation). Roll downs, **Commercial and Residential Services**Hurricane shutters (design, Hurricane screen, accordions, blinds, commercial storefront, custom mirrors, framed shower doors, frameless shower doors, garage doors, glass cutting, impact windows & doors, lanai enclosures, manufacturing, panels, remodels., retractable awnings, screen enclosures, screen repair, seamless gutters, shower & bath enclosures, window repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 2% | ||
| 7% | ||
| 4% |
"Previous Customer, Thank you for your review in response to your service request for Hurricane Irma damage which affected all of SWFL. The reason you have not heard back from us is because you have made threats to not only me, but also my team and as the business owner I will not tolerate it. Respect goes both ways. I have always stood behind my products, services, and my team and will continue to do so. Bullying will not be tolerated and threats will not be rewarded with my attention. James Hawley- President Storm Solutions, Inc."
"Dear Customer, Thank you for your review, I do appreciate your purchase of $1,375.17 for (2) shutters for your condo on Sanibel Island. I always reply to all of our reviews and like to add our side of the story: We originally priced your project in March of 2015 and went to contract in the middle of January 2016 honoring the original amount priced nearly one year earlier. Within one week of signing your contract I met with you and your Husband with one of my installers and removed your old shutters for final measurement. It was at this time we noticed that there was damage to your building that was a result of the original installation and would need to be repaired prior to installing the new shutters. The delay in this project as you are aware was a result of your condo association failing to make the repairs in a timely manner. There were numerous communications with my office regarding your project and status of the repairs that were necessary in order to schedule your installation.This is a busy time of year for our industry as well as travel on Sanibel Island which can delay traffic as much as 1 hour just to get over the bridge. I do admit when we met the first day we got so focused on the damage to the building that I overlooked measuring the smallest of the (2) shutters and the 1st day we scheduled your installation had an alternator issue with our company vehicle and rescheduled for the following day. I take extreme pride in my team and our ultimate goal of exceeding all of our customers expectations. However "things happen" and ironically on this Easter weekend I write this reply admitting I'm not perfect but in the end I will do whatever it takes to get the job done. Although we strive to get things done in a timely manner, it's most important that the installation is done correctly as timing should never proceed quality. Thank you Angie's List and Members for the opportunity to reply, Jimmy Hawley- President Storm Solutions, Inc."
My shutter was stuck in the up position in the housing and during the course of fixing this, several several pins or brackets inside the housing popped off. The repairman proceeded to tell me that there were more pins holding the unit than I needed, to put them back in place he would have to disassemble the unit, and it would take extra time I would have to pay for. He seemed in a hurry to leave and was only here for approx 30 minutes but I was charged for the full hour.
In addition, after the repairman left I found several oil stains on my driveway where he had parked his vehicle.
Not satisfied with this!
"Dear Customer, Thank you for your testimonial and I'm sorry we did not meet your expectations. We do our best to provide service and repair at an affordable price of $95 which includes sending a factory trained serviceman, in a company vehicle with a clean company shirt, along with every tool and part necessary to complete the task. I have a fleet maintenance program in place for all 14 vehicles in my company and assure you the oil on your driveway was not from our vehicle. As a result of your experience we will do a better job explaining the breakdown of our service which includes a trip charge and service for the first hour. We have not heard back from you after numerous calls to address your concerns, I'm assuming your shutter is working fine and you have peace of mind know your home is protected. Sincerely, Jimmy Hawley- President Storm Solutions"
I had gotten 3 estimates from two other companies. I also did my online research about materials and styles. Things were clearly explained to me and I felt like I was given the CORRECT information in order to make the right choice for our house. By the way - the windows are gorgeous!
"Dear Customer, This was a nice testimonial to wake up to, Hugo and company have been with me since day #1 and we strive as a team to exceed expectations. We really appreciate the time you took to share your experience and look forward to working with you again. Thanks again, Jimmy Hawley- President Storm Solutions"
"Dear Customer, Thank you for your testimonial, I strive to provide education and advanced training so that our customers can make an educated decision on what works best for them. Thank you and hope to see you again, Jimmy Hawley- President Storm Solutions"
"Dear Customer, WOW!!! Thank you for taking the time to share your experience with Storm Solutions. We appreciate your business and the time you took writing this testimonial. Have a Wonderful New Year, Jimmy Hawley- President Storm Solutions, Inc"
"Dear Customer, Thank you for your testimonial, I'm always humbled when a customer takes the time to share there experience. It was a pleasure working with you both if you have any questions or concerns we are always just a phone call away. Thanks again, Jimmy Hawley- President Storm Solutions, Inc"
researched the brand manufactures and decided on PGT next
step pick out an installer so I got prices from three Storm Solution had the
middle price but their salesman was the most efficient at returning email
so I went with them.
Once the deposit check cleared it all changed
I?ve worked with contractors my entire life growing up
working for my father?s general contracting company and then as a
factory rep working with contractors for another 30+
years. Working with the trades all these years, I have
never dealt with a more unprofessional group of people then Storm Solutions
The installer showed up with no clear plan of
what was needed or who was responsible for what work and it would be weeks
between showing up and that was only after I complained about no work being
done. One of the workers would swear and throw things in
front of us always complaining that he wasn?t getting paid enough to do
this or that I always asked the installers to call us before
showing but they would show up at any time of day saying that the company
should of called and when checked with the office they said the guys were
responsible for calling
One time the office told me a trim piece would be coming
in on Thursday, three weeks later I sent an email asking what
is going on - they didn?t reply or call they just showed up at 4.45 pm on
a Friday to install it saying ?we took it from another job to use on
yours? when I was asking one installer about the problems I was having
with a couple of the new windows his brother stormed out to the truck and
began beeping the horn YELLING ?let?s go?. I
hired them for a $26,000 job in September and was told the stock would take two
weeks to get in and then a week to install now the job just closed out on
December 28th and the really scary thing is the office has known all
along how unhappy about all the installation problems but the sales
person nor the owner ever contacted me during the job it was only after I
posted a negative review that I was contacted by Gary who came out and met with
us and agreed with all my complaints and told me that the trim I waited
three weeks for they keep in stock and cut to size for the jobs and he is aware
that three of his worker told me that they would touch up the damaged
paint indoors and paint the new stucco they put outside around the new
sliders but Storm Smart doesn?t do any painting and I will have to take
care of that myself but in the future they will let people know that
So now that they have the final
payment for causing me so much aggravation how could I possibly trust
them to stand behind their work That?s probably why people don?t
speak up about them knowing that they have to rely on them for service after
the installation.
"Dear Customer, Thank you for your review, its always good to receive constructive criticism, when it is necessary. Although your experience was not that of the majority of our customers we do look forward to servicing you in the event warranty work is required. I think it is important however for Angie's List Customers to hear both sides of the story. I would like to introduce myself again, my name is Jimmy Hawley- President of Storm Solutions, Inc. I was involved with your project from day #1 approving "additional" discounts per your request and noted on your contract as (JH). I had the opportunity to meet with you and your wife on October 5th when I measured your front door and garage service door for Hurricane shutters. I always like meeting with our customers and at this time there was no mention of displeasure with my organization. I provided you at that time with my business card and requested that you contact me direct should any issues arise. In your review you state that after the deposit was made "things changed". I confirmed with our management software and you were in fact contacted immediately after contract signing and final Measure for (windows and sliders) was scheduled. The order was placed within one week of your contract date and scheduled to arrive on time. I also reviewed numerous emails between my office manager and yourself communicating throughout your project. Given your vast knowledge of the construction industry you should be aware that obstacles will arise and different crews have different capabilities. Your project was completed per contract, Inspections by the building department Passed and all obstacles were addressed. I'd like to note that there was no mention of painting in your contract as we do not offer this service. There are clearly discrepancies in your grading and your stated review. You mention that your salesman "was the most efficient and returned your emails" yet we received an F for Responsiveness, Additional discounts were approved by me and out of 3 estimates received we were "in the middle" and received a C for Price. I did have a chance to read your review on google unfortunately I was out of town. I immediately sent "Gary" my Vice President and General Manager to listen to your concerns as we are always looking to improve. I apologize for for not meeting with you perhaps if I had provided "Further Discounts" your review would not have been so harsh. Best Regards, Jimmy Hawley- President Storm Solutions"
"Dear Customer, Thank you for your review and to clarify I sold and installed for you a full glass double door which you had sand blasted and custom etched. You were aware that the glass warranty was voided when the custom etching was done and now 3 years later the glass has failed. Storm Solutions does not manufacture the glass in house and pricing is obtained from our door vendor. Your first request was to replace the damaged glass with clear glass that pricing was obtained and then you called me directly on my cell phone and requested a change to mini blinds in the glass and I do have pricing for that now. I will email you the new pricing as I promised last week when we spoke. I do not believe that Angie's List is the proper venue for you to air your impatience especially when you have the owner of the company's cell phone #. Thank you, Jimmy Hawley- President"
"Dear Customer, Thank you for your review and your business, please let us know if we can assist you in the future. Jimmy Hawley President Storm Solutions, Inc"
The price was very competitive, in fact it came in a few dollars cheaper than Lowes once the Angie's discount was applied. I knew these windows would be better than the ones at Lowes so it was an easy decision.
I would very much recommend this company to anyone interested in replacing their windows.
"Dear Customer, Good afternoon my name is Jimmy Hawley and I'm the owner of Storm Solutions. Thank you for your review although its not a favorable testimony of Storm Solutions or how we operate I would like the opportunity to make it right. As you can imagine an opportunity for a walk in customer is very important not to mention the potential referrals that have been lost. I have a management program that we enter and distribute leads to our sales staff and unfortunately there is no record of your visit. If you would be so kind to call me direct on my cell phone 239 707-6088 I will personally visit with you and provide you with contractor pricing on hurricane protection for your home. Again I appreciate your review and have implemented a sign in sheet for guests entering our showroom in order to prevent this from happening again. Thank you and I hope to hear from you, Jimmy Hawley- President"
Their knowledge of their products and willingness to offer solutions is what sold the job. Had another company also give an estimate, and they could not answer all of our questions, nor provide the solutions we sought.
Our greatest concern was that,these windows had been replaced by another company not too long before we purchased this building. We wanted to make sure the job was done correctly the first time and needed to understand why the last job had failed?
Whereas Storm Solution resolved our leaking windows and put in an impact resistant product. They showed us how the repair would be done before the job was done and explained what was needed and why? In addition to the new windows, they installed a water-proofing product that provides us with a barrier surrounding the area outside of the windows perimeter.
We are very happy with their work and professionalism.
"Dear Customer, I'm very grateful for your review your testimonial mentions service after the install. Storm Solutions is a PGT preferred service center and we stock 1000's of window and sliding glass door parts in our warehouse for a quick turn around. Quality installation and service is the key to any business and I appreciate that you've pointed this out with your experience. Thank you again and Happy Holiday's, Jimmy Hawley- President"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1338 Del Prado Blvd S, Ste 7, Cape Coral, FL 33990
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