Storm Solutions Inc

"Previous Customer, Thank you for your review in response to your service request for Hurricane Irma damage which affected all of SWFL. The reason you have not heard back from us is because you have made threats to not only me, but also my team and as the business owner I will not tolerate it. Respect goes both ways. I have always stood behind my products, services, and my team and will continue to do so. Bullying will not be tolerated and threats will not be rewarded with my attention. James Hawley- President Storm Solutions, Inc."

"Dear Customer, Thank you for your review, I do appreciate your purchase of $1,375.17 for (2) shutters for your condo on Sanibel Island. I always reply to all of our reviews and like to add our side of the story: We originally priced your project in March of 2015 and went to contract in the middle of January 2016 honoring the original amount priced nearly one year earlier. Within one week of signing your contract I met with you and your Husband with one of my installers and removed your old shutters for final measurement. It was at this time we noticed that there was damage to your building that was a result of the original installation and would need to be repaired prior to installing the new shutters. The delay in this project as you are aware was a result of your condo association failing to make the repairs in a timely manner. There were numerous communications with my office regarding your project and status of the repairs that were necessary in order to schedule your installation.This is a busy time of year for our industry as well as travel on Sanibel Island which can delay traffic as much as 1 hour just to get over the bridge. I do admit when we met the first day we got so focused on the damage to the building that I overlooked measuring the smallest of the (2) shutters and the 1st day we scheduled your installation had an alternator issue with our company vehicle and rescheduled for the following day. I take extreme pride in my team and our ultimate goal of exceeding all of our customers expectations. However "things happen" and ironically on this Easter weekend I write this reply admitting I'm not perfect but in the end I will do whatever it takes to get the job done. Although we strive to get things done in a timely manner, it's most important that the installation is done correctly as timing should never proceed quality. Thank you Angie's List and Members for the opportunity to reply, Jimmy Hawley- President Storm Solutions, Inc."

"Dear Customer, Thank you for your testimonial and I'm sorry we did not meet your expectations. We do our best to provide service and repair at an affordable price of $95 which includes sending a factory trained serviceman, in a company vehicle with a clean company shirt, along with every tool and part necessary to complete the task. I have a fleet maintenance program in place for all 14 vehicles in my company and assure you the oil on your driveway was not from our vehicle. As a result of your experience we will do a better job explaining the breakdown of our service which includes a trip charge and service for the first hour. We have not heard back from you after numerous calls to address your concerns, I'm assuming your shutter is working fine and you have peace of mind know your home is protected. Sincerely, Jimmy Hawley- President Storm Solutions"

"Dear Customer, This was a nice testimonial to wake up to, Hugo and company have been with me since day #1 and we strive as a team to exceed expectations. We really appreciate the time you took to share your experience and look forward to working with you again. Thanks again, Jimmy Hawley- President Storm Solutions"

"Dear Customer, WOW!!! Thank you for taking the time to share your experience with Storm Solutions. We appreciate your business and the time you took writing this testimonial. Have a Wonderful New Year, Jimmy Hawley- President Storm Solutions, Inc"

"Dear Customer, Thank you for your testimonial, I'm always humbled when a customer takes the time to share there experience. It was a pleasure working with you both if you have any questions or concerns we are always just a phone call away. Thanks again, Jimmy Hawley- President Storm Solutions, Inc"

"Dear Customer, Thank you for your review, its always good to receive constructive criticism, when it is necessary. Although your experience was not that of the majority of our customers we do look forward to servicing you in the event warranty work is required. I think it is important however for Angie's List Customers to hear both sides of the story. I would like to introduce myself again, my name is Jimmy Hawley- President of Storm Solutions, Inc. I was involved with your project from day #1 approving "additional" discounts per your request and noted on your contract as (JH). I had the opportunity to meet with you and your wife on October 5th when I measured your front door and garage service door for Hurricane shutters. I always like meeting with our customers and at this time there was no mention of displeasure with my organization. I provided you at that time with my business card and requested that you contact me direct should any issues arise. In your review you state that after the deposit was made "things changed". I confirmed with our management software and you were in fact contacted immediately after contract signing and final Measure for (windows and sliders) was scheduled. The order was placed within one week of your contract date and scheduled to arrive on time. I also reviewed numerous emails between my office manager and yourself communicating throughout your project. Given your vast knowledge of the construction industry you should be aware that obstacles will arise and different crews have different capabilities. Your project was completed per contract, Inspections by the building department Passed and all obstacles were addressed. I'd like to note that there was no mention of painting in your contract as we do not offer this service. There are clearly discrepancies in your grading and your stated review. You mention that your salesman "was the most efficient and returned your emails" yet we received an F for Responsiveness, Additional discounts were approved by me and out of 3 estimates received we were "in the middle" and received a C for Price. I did have a chance to read your review on google unfortunately I was out of town. I immediately sent "Gary" my Vice President and General Manager to listen to your concerns as we are always looking to improve. I apologize for for not meeting with you perhaps if I had provided "Further Discounts" your review would not have been so harsh. Best Regards, Jimmy Hawley- President Storm Solutions"

"Dear Customer, Thank you for your review and to clarify I sold and installed for you a full glass double door which you had sand blasted and custom etched. You were aware that the glass warranty was voided when the custom etching was done and now 3 years later the glass has failed. Storm Solutions does not manufacture the glass in house and pricing is obtained from our door vendor. Your first request was to replace the damaged glass with clear glass that pricing was obtained and then you called me directly on my cell phone and requested a change to mini blinds in the glass and I do have pricing for that now. I will email you the new pricing as I promised last week when we spoke. I do not believe that Angie's List is the proper venue for you to air your impatience especially when you have the owner of the company's cell phone #. Thank you, Jimmy Hawley- President"

"Dear Customer, Thank you for your review and your business, please let us know if we can assist you in the future. Jimmy Hawley President Storm Solutions, Inc"

"Dear Customer, I'm very grateful for your review your testimonial mentions service after the install. Storm Solutions is a PGT preferred service center and we stock 1000's of window and sliding glass door parts in our warehouse for a quick turn around. Quality installation and service is the key to any business and I appreciate that you've pointed this out with your experience. Thank you again and Happy Holiday's, Jimmy Hawley- President"

"Dear Customer, The best gift for the Holiday's for me is a great review on Angie's List. Thank you for sharing your experience and we look forward to serving you in the future. Happy Holiday's, Jimmy Hawley- President"

"Dear Customer, Thank you very much for your review. This is an excellent testimonial of how we offer products that meet both the esthetic and financial needs of our customers. David Gilbert is as knowledgable as they get when it comes to the storm protection business as well as a nice guy. I appreciate your business and the time you took to write this review. Happy Holidays, Jimmy Hawley- President"

"Dear Member, Thank you for your review the information you've provided is limited but from what I see you have given us an A rating in both Quality and Price B ratings for both Professionalism and Punctuality and a D rating for Responsiveness. Personally I think it is important to provide Angie's List members with details that are supportive when submitting a review. I have reviewed your file and I would like to provide these details on your purchase. On 2/27/2014 you signed a contract with one of our Solutions Specialist and paid 1/3 deposit $610.00, on 3/3/2014 we obtained your permit to do the work from Lee County and your project was scheduled for final measure in order to custom manufacture your shutters to the opening size. From this point the shutters were placed into production. The installation was scheduled and completed the first week of April and a final inspection by a Lee County building official was completed on 4/8/2014. It is my policy to not request payment until the project is complete and the customer is 100% satisfied an invoice was sent on April 15th which was paid in full. 4-6 weeks for installation is common in our industry, March and April tend to be our busiest months and push the 6 week mark as a result of seasonal residence protecting their homes prior escaping our warm summer climate. I am disappointed that we failed you in responsiveness but as you can see there is quite a process that is involved in making sure we are providing Quality at Price that is Acceptable. I would personally like to hear your feedback at a time that is convenient for you so that we can improve on our Responsiveness. Respectfully, Jimmy Hawley- President Storm Solutions, Inc 239 707-6088 mobile"