Pool Doctor Service & Supplies, Inc.

THE WORST POOL COMPANY!!!! I WOULD GIVE THEM NEGATIVE STARS IF POSSIBLE!!! BUYER BEWARE!!!! AVOID THESE HACKS AT ALL COSTS!!!! I’ve had them doing my pool service for 8 months. They have done a terrible job. They hire kids that have NO knowledge of pools or how to service them. Their so called TECS have messed up my pool on numerous occasions, then they charge $195 for a “senior” Tec to come out and fix it. They replaced my salt cell and charged me $1600,,,, IT DID NOT NEED REPLACING!! They email you this pool report that “SAYS” they have been to your pool and “COMPLETELY” serviced it, and send you a bunch of worthless photos. But when I check my home security cameras, I see they were only there 2 minutes, just enough time to dump a few cups of acid in the pool, and to take a bunch of worthless photos!! They NEVER vacuumed my pool. When I would arrive at my home after being away, the first thing I wanted to do was jump in the pool, but on several occasions it was too dirty to swim in!!! I FINALLY FIRED them and hired “5 Star” pool service,,, oddly enough one of the “Pool Doctors” employees recommended them, and told me just how bad things were at “Pool Doctor” !!!!! I have a salt water pool, and they went months without adding any salt. I had to call them several times to finally talk with the so called “service manager” He gave me a “BS” story, but the Tec told me they were out of salt, and had been for quite sometime. I went to Lowe’s and they had pallets of it!! The final event, was last week when one of their pool Tecs came to my pool and said the pool had no chlorine in it, and dumped in 2 1/2 gallons of chlorine. The pool was so over chlorinated that we couldn’t even sit out in the lanai as the chlorine fumes coming off the pool were so bad!!! I called “5 Star” pool company, and spoke directly to Eric the owner. He was genuinely concerned about my pool and sent out one his VERY Knowledgeable tecs the next day. The pool was so bad, with every chemical reading way off, and several in the unhealthy range! They recommended that I not swim in the pool for a week or so to let the pool come back into a healthy range. They also vacuumed the pool, and they have their own filter system that puts all the debris in their filter, and not clogging my filter!! WAHT a difference with them!!! My new pool tec has been with them for 7 years and explained my whole system and how it should work, and what was wrong , and the mistakes that “Pool Doctor” made. Also, Eric the owner said he would also stop by my home the next day to check on everything and call me. WHAT A DIFFERENCE IN POOL COMPANIES!!! Do your self a favor,,, IF YOU USE POOL DOCTOR, FIRE THEM IMMEDIATELY!!!! DON’T BELIEVE ALL THEIR FALSE POSITIVE REVIEWS, MOST ARE FAKE!!!! THEY DON”T KNOW WHAT THEY ARE DOING!!!!! AND WILL BILL YOU FOR IT!!!! ALSO, “5 Star” pool company was $40 per month less$$$

Excellent. They now do my weekly servicing on the pool and I’m very satisfied

The Pool Doctor has a team of professionals that keeps our pool looking great. They take the hassle out of having a pool!

Unfortunately I cannot leave a positive review for Pool Doctor and their operations team. In April we contracted them to install a full salt water system, automated Pentair equipment and a new heating system on our house in Cape Coral. The offer and work was provide in a timely manner but that is where it stopped. The installation was performed with a low quality of work, the wiring and cleanliness of the install is sadly embarrassing at best. Upon seeing how poorly the install was done I requested that a technician come back to clean up the wiring and pick up all of the trash that was left in the yard. This was agreed but again the quality of the attempt to fix the mess was sub standard and the wiring needs to still to this day be removed completely and be professionally redone. With the installation of around $10,000 I requested that new Pentair LED lighting be installed in the hot tub and pool. They guessed that 100 foot cables would be enough and got to work. They self admittedly cut the wires to our functioning old pool lights before looking at the tags which were 1 inch from where they cut the wire stating that they were 150 foot cables rather than the 100 footers they brought. Upon realizing their mistake they put the old lights back in albeit with the cut wires so they no longer work. This has now been 9 months since they cut the wires and left the job site with open junction boxes, cut wires in the grass and screws for the junction boxes simply on the ground. Emails to the main office and agent who serviced us are ignored and unanswered. We were not even asking for free replacement lights even though they cut them on an error of their own. We just wanted new lights installed which we would have paid for and some sort of responsiveness applied to see the situation handled. We have been patient and hoping not to cut ties with them as the weekly service team has always been kind, courteous and good with the kids asking them questions when they see them. Last week however it was the final issue when they came to service the pool and shut all systems off due to a leak they found off of the filter. Sadly they did not tell us they had placed the pool in maintenance mode stopping all filtration and I had to find this out myself. When I called the offices they told me they did have it in their notes and that someone would be calling me the next day to inform me that the filter had a leak and to schedule a repair. Unfortunately 7 day later this call still has not happened and had I not gone to the house and fixed it myself, the pool would have been shut down for a week (so far) not filtering and with no maintenance and no contact from Pool Doctor. When I got the fitting open to see the issue it was clear that it was caused by sloppy work from their installation team as the glue from the installation of the pipe to the filter when they did the install was so carelessly applied that it was built up on a flat surface that was intended to mate and seal to another flat surface. I took a knife and scraped the excess glue off and the system is back in service. While it took me all of 10 minutes to fix myself, the annoyance is that I am still working to repair poor work and damaged items from 9 months ago with no support from their side. We have now cancelled all services with Pool Doctor and instead of working to get the job they were paid for complete they have moved along to new paying customers. If you are not local and at your house every day, you will have a nightmare on your hands if this is the service you receive!!! In short: Friendly weekly service team, terrible quality on installs, follow up and ensuring that the final product is what you pay for.

It was an excellent experience at a very reasonable price. I will use pool doctor again in the future and would recommend them to anyone who needs their pool serviced!

They are simply the best in the business. Communication, Price, Expertise and Professionalism. It’s the way the business was started and they way it continues today!

Very very well! Pool Doctor was very accommodating, reasonably priced, professional and reliable. Ed, the technician was friendly, professional, proficient and efficient. Thank you so very much!!

Very speedy response to separate issues and separate service calls. Both technicians who came out were very well educated on the products, extremely professional and knew what they were doing. I was very impressed by the company’s customer service as well.

Yesterday 2/10/20 was finally fixed. I can speak for yesterday that we were testing it. It went well. Since mechanic machinery is unpredictable I can’t tell. But for now it’s working.

It was great and professional. This is the second time I’ve used this company for my pool service needs. I highly recommend their services. I plan to call them anytime I need pool services. They are definitely better than Jeff Wilson Pool Service.

I actually cancel the service but they came anyway Tech looked at the space told him what wrong He said equipment isn’t leaking (which I knew) Didn’t even look at the light fixture Told me doesn’t check for leaks in the spa itself Was charged $143 for nothing Should have told me before they don’t look for leaks inside the pool it self Told him about the air bubbles did not with that either Not good won’t use or recommend them again Art

I manage several associations with a pool and the care and feeding is incredibly important. Their response time and communication is super!

Tech knew exactly what was going on. Fixed it in moments. Then he found out why my variable speed pump was not priming. Diagnosed it and Alaina kept me up to date on costs and timeline. New tech found an even greater and more expensive problem. With his help I got a warranty repair one year past warranty. I can fully recommend Pool Doctor.

It went excellent fast Service. Very fair price!

The work was performed quickly and professionally!!! The price was fair and I didn't feel "violated" with the cost of the service call. I was very pleased with the work performed!

They were very responsive. They came out and diagnosed the problem and then had the light changed the next morning.

We have been clients of pool Dr in the past for over 10 years and we moved 6 years ago and still use their service. Excellent is all I can say.

Very professional and they always go above and beyond. I would highly recommend them!

Going excellent. The Tech noticed we were using too much water and contacted us and recommended Red Rhino for repair. Repair was done great and we would also recommend Red Rhino. When Tech ( sorry can’t remember name ) was cleaning pool he explained and showed my things I did not know about Inground pool as this is my first

Pool Doctor installed a new pool safety railing. They also repaired our pool heater and replaced some piping. All the work was done on time and for the price Pool Doctor quoted.

We live in OH and the home apool Doctor services is in FL. We have no clue when the pool has issues wtc. The tech’s are wonderful about contacting us when there are issues. Every time we vacation at our home, the pool looks great! Over all 100% happy. Very professional and friendly people to work with!!!

It was great

The technician was great. He was very professional and explained the system and care needed to the unit once the job was completed. I am very pleased and would highly recommend.

Excellent service, quick response and professional communication. I would highly recommend and refer them to others.

Hired Tay from The Pool Doctor after my first service.