Direct Heating & Cooling Inc

The job was completed.

unknown

HORRIBLE! See above.

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I wanted a price for a split system full replacement. My sister told me about this company. I got a price on an energy efficient unit. The price was right around the same as the home depot. I didn't like that I wasn't told it was GE moneybank. I gave them a $2000 deposit. After he left I started reading the contract. He sold me some add ons afterwards. The contract that they gave me said that if I cancel I would have to pay for the equipment ordered. He told me that I didn't need a new thermostat, but on the contract it was on there for $150! The thermostat is in the box and I don't want it. The contract is not clear. They also charged me for a surge protector for $180. As soon as I qualified for credit they seemed to want to sell me everything that they could! I don't like the way this happened. I think they have a bad sales process. It all felt very shady to me. They were late on the initial appointment. They said they would come over between 9 am and 12 pm. They didn't call until after 12 pm.

They were rude, did things that didn't need to be done, and they took advantage of us. They tried to get us to have them do things that were not needed.

They are horrible. How can you go through 3 units in 7 years, when the original one lasted 7 years. Do not use them.

Everytime they came out another 500 to 1000 dollars. Had a liscensed FAMILY friend (PARKERAIRE, VERY HONEST) go up again yesterday (7/2010) and he found evidence of pipes not being glued so that they would leak and I would have to call someone out and this has happened on three occasions. I also found out that the men who come on service calls are paid only 5.00$ unless they sell you something, hence the enormous bills everytime they came out to "check" the system. I could also add that several of the techs tried to get me to hire them under the table. I refuse to allow direct heating into my house ever again. I warn you to never deal with this company the work is sub-par and the poor techs are ripped off and turned into thieves by this company.

As I stated above, I strongly suggest you do not do business with Direct Heating and Cooling, and highly recommend Honest Air and N&M Cool Today! In addition to filing this report on Angies List, I have contacted the Frigidaire Corporation, and filed a potential fraud report with the Charlotte County Sheriff's Department. i will also be filing a complaint with the Better business Bureau.

While the initial evaluation was done, I had a question about a float switch on the unit. The worker found that it was not properly wired and rewired it. It took about 10 minutes. He also checked the outside unit and sprayed some duct sanitizer in the system. I was told that my inside air handling unit needed to have a "pull and clean" done on the core. He stated that the colis were in terrible shape and would need to be "regalvinized". Also that I had a problem with mold buildup and would need an infra red light in the system. The estimated cost was $1,850. When I called to cancel the contract I was told that I could not, since the servicemen were "on their way" to my home. I responded that I would not let them in. I was then told that the system was in dire need of this service and that I should reconsider. I was also told that I would have to pay $679 for the work completed on the day of the system evaluation. I questioned what had been done and why it was so expensive. The dominant charge was $385 for the duct sanitizing. The work on the float switch was $160. I was told it was $80 for the part and $80 for an hour of labor. I argued that no part was replaced, and the adamant, arrogant and unprofessional person on the other end of the line insisted. I insisted on speaking to the finance manager. I was later told that the $80 charge for a new part was an error and that I still owed $599. I objected to the high cost for the duct sanitizing, and was told that this is a standard charge. I also complained aboput the $1,850 estimate, and was told that the light installation alone was $1,250. I stated that I still wanted to cancel the job and was told that I needed to pay the $599. I was also told that the contract that I signed included a clause that I would be responsible for any collection or legal costs associated with this contract upon cancellation. Bottom line is that any company with that much legalese on their contract must have a lot of problems with cancellations and collection on their inflated charges. I contact a highly rated provider for estimates and was told that the light would be $495 and that a "pull and clean" on the core would be $531. After completing the work, the repairman told me, "the core cleaned up very nicely--the coils are in great shape" There was no talk of "regalvinizing". I signed on with this company (Kobie, a 5 star contractor on Angies List). They did an excellent job, and I also signed up with them for a 3 year service contract.

Do not buy from these people! They will jsut keep tryinng to milk you for more money!

Once unit installed it did not pass city inspection twice, finally fixed after month of delay. Had other service provider go into garage attic for other non-related work and he noticed pooling of water on condenser unit. Called Direct and they came out and indicated ducting needed replaced to fix pooling - for a bargain price of additional $4,000. Why didn't they get that right first time? Now unit is having fault code due to it operating in a "salt air" environment - Direct indicates that salt air will void warranty unless put additional unit in for $4000. Do not even think about using these people - they are at best incompetent if not downright dishonest.

I would suggest nobody use them. We made at least a dozen calls to them to rectify this, but they never returned our calls. They don't care about our business.