"Thank you for sharing your feedback, Mr. [Member Name Removed]. We apologize for your experience and regret that the initial system we installed did not perform as expected. We take full responsibility for that and understand your frustration. Our team made multiple attempts to resolve the issue, including revisiting your property several times and installing additional components at no extra charge. We also discussed alternative solutions with you. However, the scope of the project changed significantly, particularly with the addition of a patio that blocked the original planned route for the drainage system. This alteration unfortunately moved the project beyond what we could effectively manage within our original scope of work. When we last spoke, we offered to modify the system further, but this required additional work that would have incurred extra costs due to the significant changes in the project. We understand that you decided to proceed with another company, and we respect that decision. We are sorry that we could not meet your expectations in this instance. Please know that we are committed to learning from this experience to better serve our customers in the future. We hope you have a successful resolution with the new company, and we wish you the best moving forward."

"Hi [Member Name Removed], we apologize that you did not get the lift that you were hoping for. As you stated - your design specialist, Tyler did preface that lift is not always guaranteed, which unfortunately seemed to be the case. However, rest assured, this does not affect the quality of the work that was done. Regardless of the visual lift on the exterior, your home is now permanently stabilized, and further settling should not occur. If you have any questions or concerns, please feel free to give us a call! Thank you for the 4-star review!"

"[Member Name Removed], thank you for taking the time to leave us a review! It was truly a pleasure doing business with you. We are thrilled to hear you are happy with our services. We are on a mission to redefine our industry, so hearing this lets us know we are on the right track. Thanks for being a great customer!"

"Mrs. [Member Name Removed], we have been in contact with you several times trying to help with this situation even though we did nothing wrong. Our GM even reached out to the property appraisers office in an attempt to help further as we are not sure why your property would have been classified as a sinkhole repaired home based on the repairs that were made. The property appraisers office reiterated that your property is not showing that a sinkhole repair has been completed at your home, so we are not sure where your insurance company is getting that information from. LRE did not lie to you or mislead you in any way. As mentioned above, the work that was done on your property was NOT sinkhole related, nor was there any testing or investigation of sinkholes done by the independent engineer that developed the repair recommendations. The report from the engineer that was completed, which we sent to you, clearly states that this does NOT have anything to do with sinkholes. The building permit application that we submitted to Hillsborough County also states that this is NOT a sinkhole repair, which the person that our GM spoke to at Hillsborough County Property appraiser's office also confirmed. LRE has all of the documentation from the engineer of record, and the county that states that your repair was not sinkhole related. We would like to assist in helping you resolve this issue, but need to stress that this was not caused by LRE nor did LRE lie or mislead you in our dealings. Please respond to the email sent to you by our GM as soon as possible, so that we can try to help as we have been doing."

"Thank you so much for the A rating! We are so excited you are thrilled with the work that was completed. We strive every day to exceed customer expectations, so thank you!!"

"Thank you so much for your kind words! We are thrilled you are pleased with our company and the work that was provided. Please don't hesitate to reach out should you need anything else!"

"Thank you Mr. [Member Name Removed]! We appreciate you and your positive review of L.R.E. We take great pride in being prompt and courteous and are thrilled you are pleased with the outcome!"

"Thank you for the kind words and for your business! Please don't hesitate to reach out should you need anything else!"

"We thoroughly enjoyed working with you on your project! Thank you for choosing L.R.E. and for your A rating, it is greatly appreciated!"

"We greatly appreciate this positive feedback! We take great pride in meeting and exceeding customer expections and we are so glad our crews and Tyler were able to do that for you. Please don't hesitate to reach out should you need anything else in the future!"

"We are so thrilled that you are happy with the outcome of your project. If there is anything else L.R.E. can do for you please don't hesitate to reach out! Have a very Merry Christmas!"

"Thank you for the positive feedback and thank you for choosing L.R.E. to be your contractor! We are very grateful for customer like you and are always striving to improve on every aspect of the customer experience. Is there anything we could have done better to earn an A rating? Any feedback you can provide would be extremely helpful and appreciated!"

"Thank you for the positive review! If there is anything else L.R.E. can do for you please don't hesitate to reach out!"

"Mr. Ajnoha, We began the work on your property on November 8, 2017 - 13 days after the contract was signed. While we do our absolute best to give you an exact price for what the crawlspace repair will be, there are times we cannot see all wood replacement that will be needed. This was discussed and is listed on your contract - showing that if wood replacement is needed, it will be charged additionally. We cannot give an exact estimate on wood replacement until we start applying pressure to the wood underneath the home, that being the reason it showed as an additional amount on the contract in which you agreed to. We originally took floor elevations of your property in which were documented on 10/10/2017. We also took floor elevations on the [Member Information Removed] we were not repairing as you expressed interest in having that [Member Information Removed] repaired as well when we began repairing the contracted [Member Information Removed]. We took additional floor elevations after the repairs were completed on your contracted [Member Information Removed], as well as the other [Member Information Removed] and can compare the two elevations to show the damage on the other [Member Information Removed] prior to us doing the repair. Also, you contacted us on 3/22/18 requesting that you would like us to fix another property for you. If you were so unhappy with the first repair, you wouldn't have contacted us to repair anything else. We chose to decline doing any other work for you and this is when this review was then posted. We have since tried to contact you multiple times in order to speak with you regarding this matter with no response. We look forward to the opportunity to speak with you and resolve these issues."

"Mr. and Mrs [Member Name Removed], We apologize for the length of time that the project took from start to finish. We encountered many issues that impacted production and costs for the job. Although we strive to make all homeowners experience with L.R.E. a fantastic one, we know that this situation has left a negative experience for you. We hope you will contact us to discuss these issues, so that we can offer some resolution to them. In the meantime, we will hand deliver your warranty to you. Again, we apologize for this and we look forward to speaking to you soon. Respectfully, L.R.E. Ground Services, Inc. 1-800-580-0229"

"Thank you for your positive feedback! We are thrilled that you are extremely happy with the work that was performed. If there is anything else L.R.E. can do for you please let us know!"

"Thank you! We take great pride in providing exceptional customer service and do our best to make sure that every job completed exceeds the customers expectations. We are extremely happy that you are pleased with the work that was performed please don't hesitate to reach out if there is anything else L.R.E. can do for you!"

"We thoroughly enjoyed working with you on your project! Thank you for choosing L.R.E. and for your A rating it is greatly appreciated."

"Thank you for choosing L.R.E. to complete your project and for the positive review! We pride ourselves on providing exception service to all of our customers. So glad we were able to help!"

"Looking forward to working with you again! Thank you for your positive review."

"Thank you for your A rating and for choosing L.R.E. to complete your project! We are thrilled that you are happy with the work that was performed and look forward to working with you again."

"Thank you for the positive review! If there is anything else L.R.E. can do for you please don't hesitate to reach out!"

"Thank you for the "A" rating! We absolutely appreciate your business. Please let us know if we can be of further assistance. Have a very happy New Year!"

"Thanks for the feedback. We are thrilled that you were satisfied with the work performed by L.R.E. Let us know if you need us for anything else. Thanks and take care."

"Thank you for the feedback, [Member Name Removed]. We appreciate you hiring L.R.E. to fill a void(s) and/or re-level your sinking concrete. We have a very high success rate with the PolyLEVEL product. I think you'll be very happy. Keep us updated and thanks again. Jim Flynn L.R.E. Sales & Marketing Director"