Leak Detection of Pinellas County

"It upsets our company to see such a posting by any of our customers, but unfortunately, we cannot prevent someone from posting a grossly inaccurate report about us. As any Angie's List member can see from our previous reports, our company works hard to provide prompt, courteous, and professional service. Our particular office was even honored last year with the Angie's List Super Service Award. Many of our previous reports were submitted by Angie's List members referred by their pool supply/cleaning companies or pool builders also highly rated on Angie's List. Please DO feel free to ask around about our company, but please only ask competent and trusted pool service companies and reputable pool builders. Sadly, we also cannot prevent others from encouraging false reporting. However, we have to trust that the members of Angie's List will be able to see through such reports. This member's repair was actually completed in September 2002, not July 2003. The repair WAS guaranteed for 12 months, as was written on the repair paperwork. A leak detection was not done on his pool prior to the repair so we were never hired to find leaks in his pool prior to the repair (he had asked us to provide a bid for repair of the crack only). At NO TIME was service refused to this member regarding warranty work for repairs completed. The repair was checked in December 2002 after a phone call by the member stating that the pool was leaking again. Upon inspection, the crack repair was intact and was not leaking. We had already told the customer that if the crack repair was not leaking, we would need to do a leak detection in order to find other leaks in his pool since we had never checked the pool for leaks. Prices for the leak detection, if necessary, would have been given to the customer before any work was done. All pool plumbing and structures were then checked showing no leaks. The customer refused to pay for the leak detection as quoted and instead sent in $100.00, an amount he apparently felt was fair since we did a total leak detection on a pool that was not leaking. However, trying to never leave a customer dissatisfied, we did credit the customer's account for the balance in January 2003. We have heard nothing else from the customer until this report almost 6 and 1/2 years later. Unfortunately, we cannot erase the report posted by this member. We can only provide the facts and hope that our previous reports speak for themselves. Kevin Sliwa, President, American Leak Detection Pinellas County"

"OUR COMPANY PERFORMED A COMPLETE LEAK DETECTION ON THE MEMBER'S POOL/SPA ON APRIL 2, 2007 (NO RECENT WORK). WE PRESSURE TESTED ALL OF THE POOL/SPA PLUMBING AND CHECKED ALL POOL/SPA STRUCTURES, INCLUDING DIVING HIS POOL/SPA. WE IDENTIFIED A LEAK ON A SPA JET LINE. THERE WERE NO OTHER LEAKS IN THE POOL OR SPA. WE INSTALLED 4 O-RING CAPS TO TEMPORARILY STOP THE WATER LOSS IN THE SPA UNTIL WE COULD SCHEDULE THE PERMANENT REPAIR. WE DID THE JET LINE REPAIR (WHICH INCLUDED A JET REPLACEMENT) THREE DAYS LATER. WE REFUNDED THE COST OF THE O-RING CAPS IN THE REPAIR PRICE. WE MUST HAVE ACCURATELY LOCATED AND REPAIRED THE LEAK IN THE MEMBER'S POOL/SPA SINCE THE OFFICE WAS NEVER CONTACTED BY HIM TO LET US KNOW THAT A PROBLEM STILL EXISTED. OUR OFFICE PRIDES ITSELF ON PROMPT, COURTEOUS, AND HONEST SERVICE. AS CONSUMERS OURSELVES, WE WOULD NEVER CONSIDER THAT KIND OF SERVICE "PRETTY STANDARD". KEVIN SLIWA, OWNER AMERICAN LEAK DETECTION PINELLAS COUNTY, FL"

"AT THE TIME THAT THE CUSTOMER MADE HER APPOINTMENT, ALL PRICES FOR LEAK DETECTION SERVICES AND GUARANTEES WERE GIVEN TO THE CUSTOMER. THE CUSTOMER WAS TOLD THAT IF OUR COMPANY DID A COMPLETE LEAK DETECTION, WE GUARANTEED TO LOCATE LEAKS ON ALL TESTABLE SYSTEMS IF THE POOL WAS LOSING 1/4 INCH OR MORE PER DAY ABOVE EVAPORATION. SHE WAS ALSO TOLD AT THE TIME SHE MADE THE APPOINTMENT, THAT WE WOULD PATCH HER LEAK AND QUOTE A REPAIR IF POSSIBLE, BUT THAT WE WOULD NOT DO A REPAIR ON A FIBERGLASS POOL IF IT REQUIRED DRAINING TOO MUCH WATER FROM HER POOL. THE TECHNICIAN STARTED WITH A $75.00 SERVICE CALL TO CHECK THE POOL SKIMMER SINCE THAT WAS WHERE THE HOMEOWNER SUSPECTED THE LEAK WAS LOCATED. THE SKIMMER WAS NOT LEAKING, AND THE TECH INFORMED THE CUSTOMER WHAT THE PRICE WOULD BE TO COMPLETE THE LEAK DETECTION, TESTING ALL REMAINING PLUMBING AND STRUCTURES. THE CUSTOMER OK'D THE PRICE, AND THE TECHNICIAN PROCEEDED TO COMPLETE THE TESTING. AFTER ALL TESTING WAS COMPLETED, IT WAS DETERMINED THAT THERE WERE TWO LEAKS BEHIND THE POOL LIGHT AS WELL AS A LEAK AT A JET WALL FITTING. FOR THE SAFETY OF THE CUSTOMER'S POOL, WE REFERRED HER TO A FIBERGLASS POOL SPECIALIST FOR THE REPAIRS SINCE IT WOULD REQUIRE DRAINING TOO MUCH WATER FROM THE POOL AND HE COULD "DE-WATER" THE GROUND IF NEEDED BEFORE DRAINING HER POOL. WE FOUND ALL LEAKS AS PROMISED, BUT THE CUSTOMER WAS UPSET BECAUSE WE WOULD NOT DO THE REPAIRS. WE THEN REFUNDED $50.00 TO THE CUSTOMER."