Brandon Glass & Mirror Inc

I had already gotten estimates from 3 other companies so I knew what competitors were charging. All the estimates were within $100 of each other, but the other companies wanted to use a u-channel or c-channel where the glass met the tile on the side of the shower. We did not want this due to cleaning issues and mold collection we had experienced with our old shower enclosure. We knew what we wanted and the estimator/installer was able to answer all of our questions, unlike the others we got quotes from. The estimator was also the one who did the installation so it makes sense he knew everything and was able to answer all of our questions. We also like the fact that the door could open both in and out. We open it out when turning on the water. After the shower, we leave it open in (so it can dry better) for a while and it airs it out and also the door is out of the way while doing so. Project was finished and installed within 9 business days for ordering. We paid 1/2 down at order and the other 1/2 when the installation was complete. We are very pleased with our new shower and it looks awesome!

I took a plastic shelf with me on a Thursday and was told the nine shelves would be ready on the following Friday or someone would call me if they were ready earlier. When I arrived on the appointed day, the receptionist treated me as if I was crazy, "They're not ready. I would have called you!" She said they were making them "right now". On the following Tuesday, I called again. Not Ready. Finally, on the Friday two weeks after I placed the order, I called and learned they were finally ready. I would probably still would be waiting if I hadn't called repeatedly. I didn't care for their service and certainly not for the attitude. The shelves were not uniform in size when I got them home, in spite of having a model to use. They will never see me again.

Nice guy comes over to measure the glass. He tells me someone would be back in a few days to put it in. It had to be cut first. Well, a week passes, no glass. So I call and they tell me the glass has to be ordered, because it's a special type glass. Two more weeks go by, I call again. Glass hasn't arrived yet. Two more weeks go by, glass arrived, was wrong size, had to be sent back. A total of eight weeks rolls by, I finally drive to their show room to see where the heck my glass, that I already paid for is. After some searching they find my glass. Someone forgot to call me, when it came in. Unfortunately, by the time I got my glass I was already not happy with these people. Had I not gone up there, I doubt they would have put to much effort into finding my glass. They did send someone to my house to install the glass and that guy did a good job.

PROMPT, PROFESSIONAL, BUT PRICEY.

THE PARTS TO FIX THE SASH HAD TO BE ORDERED, & I WAS TOLD IT WOULD BE A WEEK. AFTER OVER A MONTH, THE PART HASN'T COME IN, & THEY'VE FAILED TO CONTACT ME AT ANY POINT. VERY DISAPPOINTING WHEN I DID CALL, THEY ACTED LIKE THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT.