Quality Counts Carpet Upholstery & Tile Cleaning
About us
At Quality Counts we specialize in cleaning your carpet, tile & grout, upholstery, and area rugs, as well as removing those difficult stains from pets, blood, wine and more. The solutions we use are purchased from the worlds largest producer of carpet and upholstery cleaning chemicals and the equipment we use is among the best in the industry, but this isn't even half of what goes into carpet, tile and upholstery cleaning. The most important element is our technicians and the value we put on building lasting relationships with our customers. We are able to do this because we treat our customers like family, with respect. The name Quality Counts is used as a constant reminder of the high standard of service we strive to maintain. A majority of our business comes from personal referrals and we promise, if used once, you'll be happy to use us again. All of our workmanship is guaranteed and we offer free, no obligation quotes.
Business highlights
Services we offer
Area Rug, Cleaning- Carpet, Floor, Marble & Natural Stone Polishing, Pet Odor & Stain Removal, Stain Removal, Tile & Grout, Upholstery, Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 1% |
We called them one day and they were here, on time, the next. They looked the areas over and gave us their price (which included a discount), and went to work immediately. We then asked them to give a price for a covered chair and ottoman in the living room, it was reasonable and they cleaned it next. There were a few pet stains and THEY GOT THEM OUT!!
We have used other carpet cleaners with poor results, but Quality Counts is the only company we will use in the future. We had used them once before and they performed in a professional manner with attention to to detail as well as this time. With no hesitation we recommend them highly.
"We are so very grateful for our clients."
I am sure any service they would perform would be so done.
Thank you Angie's List for recommending the quality provider.
he worked hard to get stains out of my couches that my dog had been wiping her face on for a year or two.
I would use them again.
"We appreciate our your business very much :)"
"Dear Angie’s list members, I’ve been in the service industry all my life and have a heart for people. For those of you that have ever had to work as a waitress or a cashier, you know that there is always going to be some customers that you just cannot please. This particular customer was one of those. If you would please look through all my other reviews, you’ll find that I have about 20 “A” and 1 “B”. I hope that you’ll find that the “F” I received from this person should only reflect on the type of person she is and not on the level of customer service I give to my clients as I’ll explain below. I was called out to this client’s home to clean 2 area rugs. Both of these rugs were full of dog urine as indicated by the odor and massive amounts of yellow that ran out of these when we cleaned them. After the rugs were dried and the odor removed, I delivered them to the client’s home. A week later, the client called and complained about a spot and odor on 1 of the rugs. I went back out to pick up the rug the next day. When I inspected the rug in front of the client, I noticed yellow spots and asked if her dog had been marking this area. She was very insistent that her dogs had never had an accident on this rug. Now I love dogs and have an older dog that on occasion will have an accident – it’s no big deal to take care of that. I didn’t argue with the client about the stains although I did suspect that the spots were new and her dog was in fact marking the rug. I brought the rug back to the shop and re-cleaned the rug. Large amounts of yellow along with a bad urine smell came out of the rug, confirming her dogs were marking this rug again. After the rug was cleaned and the odor completely removed for the 2nd time, I called to schedule a time to deliver the rug and explain to the client what I found concerning the urine. I cleaned the rug the second time for free as a courtesy. The client was defensive and her comments were less than kind. The day I scheduled the delivery, the clients 20 something year old granddaughter was supposed to meet me and never showed up. It was a ½ hour drive there and back to my shop. I called a number of times over the next couple weeks to try to schedule another delivery and no one would return my call. I suspected the client was avoiding my calls, so right after I called from my office phone (only to get voice mail), I called from a personal cell phone and the granddaughter finally picked up the phone. The client agreed to let me deliver the rug that day. Again the client didn’t show up, so I called from my personal cell phone, talked to the granddaughter and she agreed to let me leave the rug at the door because the client was going to be home within the next ½ hour. A month and a half later the client called me to tell me that there was a ripple in the area rug that wasn’t lying down completely. I explained that when a rug is rolled up for any amount of time, it might take a little time for the rug to lie down completely. I suggested that she place something heavy on the area that wasn’t lying down completely. She responded with “I placed a box of ammunition on the spot and it didn’t work”. There is a certain amount of risk my technicians take when we go into people’s homes that we don’t know. After she made reference to having ammunition in the house, I didn’t feel comfortable sending one of my technicians out. Most cleaning companies will come back out for a service call up to 2 weeks from the initial cleaning. I will go back out to my client’s homes if there are any concerns for up to a full month. This particular client called me a month and a half after we re-delivered this rug and not because of the cleanliness of the rug. We appreciate hearing from our clients as their comments are vital to improving our service. This particular clients comments, I don’t believe were designed for that purpose."
Thank you guys x
"Thanks you [member name removed] for the nice words, We appreciate it!!"
"Thank you [member name removed] for the nice review. We appreciate it!"
"Thank you [member name removed] for the nice review. Very much appreciated!!!"
"Thank you so much for your kind words. Our technicians always stive to go above and beyond to get your carpet, tile and upholstery as clean as possible. We truely appreciate your business."
"Thank you so much for your review. We truely appreciate your business."
"Hi [member name removed]. Thanks you for posting your kind comments on Angie's list. I hope in the future we will do business together. Again....THANKS"
"Thanks [member name removed]! And no, you don't sound like a Pollyanna. Rick, Owner, Quality Counts"
"Thanks for the nice comments [member name removed]. We really do appreciate your business and will do whatever it takes to keep you as a valued client, long term!!! Thanks, Rick, Owner, Quality Counts"
"Thank you Member for the kind words. We are very appreciative of the business and will do whatever it takes to build a long lasting relationship with our clients."
"Thank you so much for your kind words. Our technicians always stive to go above and beyond to get your carpet, tile and upholstery as clean as possible. We truely appreciate your business."
"Thank you so much for your review. We don't believe you should have to make two appointment for an estimate and the cleaning. We offer no-obligation estimates and always have time to do the job while we're there."
"Thank you so much for your kind words. We have three really great technicians and we train them all the same so no matter which tech is cleaning your carpet, upholstery or tile, he will do a great job. We guarantee it."
"Thank you for your reveiw of Quality Counts. We use the best solutions and equipment on the market but the most important element are our technicians. Our techs are polite, professional and knowledgable and in my honest opinion, they are the best. Thank you so much for your business. It is greatly appreciated."
"Thank you Member for your kind report. We always try to get out to an emergency such as yours as quickly as possible. I'm just glad your injury wasnt worse. Thank you again."
We had an 8am apt, which they kept right on time. Eric was very informative about options we had for cleaning today and I inquired about tile and grout cleaning in the future. He carefully measured the rooms and looked at the furniture to be cleaned Many pieces needed pre spot treatment.. He helped us empty the closets and was very considerate of my Mom who is 87 and has some balance issues and is Hard of Hearing. He worked.31/2 hours with no breaks and was very methodical about doing one room at a time and not creating tripping hazards in the house. Eric .seemed to have a very efficent process in how he organized the work. It was a very humid day. Eric cleaned and took off so much of the moisture in the fabric that everything dried by that evening. Every piece he did came out great, even the white carpet in the bedroom that I thought was hopeless. He used 2 processes on that rug to get it back. It looked like NEW! Eric did a great deal of work with minimum disruption to our home. We got great value and excellent results.I found that they also do RV carpets which we will need in the future. We will definitely call them again.
"What a great report. Thank you so much for your kind words. We are always conscience to keep the areas that we're working in as safe as possible to elliminate any trip hazards. And we are now members of Angie's List. Thank you so much for your business. We turly appreciate it."
"Thank you for filing a report on our service. We offer a 30 day guarantee and will always be happy to come back out if you are not completely satisfied. Thank you so much for your business. We truly appreciate it."
"Thank you so much for your business. We truly appreciate it."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
4235 60th St W, Bradenton, FL 34209
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