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I have had a service contract with this company for almost ten years, but recently they seem to be more interested in trying to sell me a new unit than maintaining my old one. I have a 10 year warranty and during the last service call the technician claimed it was leaking Freon, but couldn't find the source of the leak. He also told me that even if he could find it, it was going to be in a part not covered under my warranty. After two hours he said there was nothing he could do and when I requested another technician he said someone would get back to me. They never called, so I called another company. That tech agreed there was a leak was able to troubleshoot it. He also said the previous tech left a door open that could cause further damage to my unit and he loosened some wires that could have sparked a fire. Needless to say I will never use this company again.

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Made appointment in April for our yearly maintenance that we purchased with our new A/C two years earlier. Tech serviced the system and THEN told use our contract had expired, and so we had to purchase a new one. What else could we do? As he was leaving I reminded him that he had not yet replaced the filters. He stated he would be back later that week to replace them. I had to call 7 times, yes that was SEVEN times, to finally get filters....2 visits (he had forgotten measurements) & FOUR months later! Then today, I called for service to a wall unit that stopped cooling. They dont DO wall units. Well, 3 of our 4 A/C units ARE wall units....funny how they failed to mention this when we renewed our contract. Even if that unit (the oldest of the 4) was not covered by our contract, i would have paid for the repair. Nope, the techs just do not do them. The phone representatives were always kind & somewhat apologetic, but that does not make this whole experience any better.

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They did a great job!

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They are very prompt, courteous, and they are very knowledgeable. It is hard to divorce them from the entire experience because the actual brand of air conditioner we are using is below par. They are good and I would absolutely recommend them; there is no question. The quality of their service is pretty good. I would not use them only because of the brands of air conditioners that they are associated with.

Provider was unaware of the $29.00 service deal that I purchased through Angie's List.  I sent Angie's List an email about it and asked for my money back. I got no response from Angie's List to this email.

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The technician arrived 15 minutes late due to not believing me when I told him that the GPS he was using would not find the house and he got lost in the subdivision. He refused to honor their one-hour guarantee.
He went to work on the package unit/compressor and pumped 7 pounds of freon (the compressor only held 4 lbs) into the system before determining that the compressor had a large leak and all of the freon leaked out. He also managed to break the fan in the compressor, meaning that there was no air coming out of it. He would not leave without collecting $405 for the 7 lbs of freon that was wasted. Since it was July in Florida and I was 5 months pregnant, this was a very bad time not to have a/c.
He stated that the compressor would need to be replaced and a sales agent would be there the next day. The technician then proceeded to spend the next 2 hours sitting in the work truck in front of my home eating lunch, smoking cigarettes and texting. I eventually had to ask him to leave so that I could leave because he was blocking the driveway.
The sales agent arrived the next day. He stated that I would need to replace the thermostat and all of the duct work as well since it was old and there was no way that it would be compatible with the new system. The thermostat and duct work were less than 2 years old at the time. He stated that a new system would be in excess of $4,000.
I politely asked him to leave and another provider was out the next day to install a new system for $2,350 with no mention of changing the duct or thermostat. 
I would never recommend this company to my worst enemy.

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Very good.Arrived on time did the job.cleaned up and left.

We have used them for a long time (10 years or so) & they are amazing.  Their prices are competitive but the customer service is what makes them stand out above the rest!  We bought  new system from them about 7 years ago.  The extended warranty has come in handy for a few problems so I would recommend getting that.  I recommend them often to friends!

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