"I really wish [Member Name Removed] would’ve mentioned the $145 We immediately removed from her total bill when I was informed that her sleeper sofa couch had gotten some cosmetic damage on the back leg. A few days after the move, when informed that a lampshade was also damaged, we also offered to purchase replacement. The offer was refused and instead, Catherine wanted us to give $300 to $400 for the broken lampshade. The contract that she signed and we bring up is important because it goes over the details of what each party is responsible for. In the event something does break, we are responsible for $.60 per pound of weight of the damaged item. By offering $145 for the slightly cosmetic damage couch we went double what we should’ve given her. Moving is stressful and we try our best to not damage anything . Palm Breeze Moving has made changes for if there is an elevator involved, a three person crew will be there for the move instead of a two person crew. At the end of the day, Catherine got her mother moved out of an apartment with a shared community elevator for $940"